10 Replies Latest reply on Mar 7, 2013 9:19 AM by Chris Cox

    CS5 crashes

    getanswersfaster333 Level 1

      I have a Macbook pro with osx 10.7.5 and an epson workforce 610 printer. Had been printing files from photoshop cs5 and all of a sudden it stopped printing and crashes when I try to send the file (no matter what the file size is) to print. I have reinstalled photoshop, and checked for updated drivers which my operating systems says it doesn't need. How can I fix this?

        • 1. Re: CS5 crashes
          kendallplant Adobe Employee

          Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.

          • 2. Re: CS5 crashes
            Level 7

            What does the crash report (the long, detailed report) say?

             

            And have you installed all the updates for Photoshop CS5?  If you reinstalled, you probably still need to reinstall the updates.

            • 3. Re: CS5 crashes
              getanswersfaster333 Level 1

              Should I send you the report? it's quite long. I will also look for updates to photoshop but my computer is set to get updates periodically so, I'm not sure that was it before I tried to reinstall. I'll try anyway.

              Linda

              • 4. Re: CS5 crashes
                Curt Y Level 7

                Usually the first part and the "crashed" thread is sufficient.

                • 5. Re: CS5 crashes
                  Level 7

                  Just post the crash log here. But the really important part is the thread marked "Crashed".

                  • 6. Re: CS5 crashes
                    getanswersfaster333 Level 1

                    Process:         Adobe Photoshop CS5 Re: CS5 crashes

                    Path:            /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

                    Identifier:      com.adobe.Photoshop

                    Version:         12.0 (12.0x20100407.r.1103] [12.0)

                    Code Type:       X86-64 (Native)

                    Parent Process:  launchd Re: CS5 crashes

                     

                    Date/Time:       2013-03-06 18:34:52.188 -0600

                    OS Version:      Mac OS X 10.7.5 (11G63)

                    Report Version:  9

                     

                    Interval Since Last Report:          3267677 sec

                    Crashes Since Last Report:           22

                    Per-App Interval Since Last Report:  332683 sec

                    Per-App Crashes Since Last Report:   21

                    Anonymous UUID:                      0621353D-94A7-48E0-A106-37442A5E19C5

                     

                    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                     

                    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff79c98438

                     

                     

                     

                    Linda

                    • 7. Re: CS5 crashes
                      Level 7

                      We need to see the rest of the crash log.  Especially we need the stack trace from the thread marked "Crashed".

                       

                      Also, you are on 12.0.0, so you still need to install the updates.

                      • 8. Re: CS5 crashes
                        getanswersfaster333 Level 1

                        Process:         Adobe Photoshop CS5

                        Path:            /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

                        Identifier:      com.adobe.Photoshop

                        Version:         12.0 (12.0x20100407.r.1103] [12.0)

                        Code Type:       X86-64 (Native)

                        Parent Process:  launchd

                         

                        Date/Time:       2013-03-07 08:15:57.400 -0600

                        OS Version:      Mac OS X 10.7.5 (11G63)

                        Report Version:  9

                         

                        Interval Since Last Report:          3272918 sec

                        Crashes Since Last Report:           23

                        Per-App Interval Since Last Report:  332707 sec

                        Per-App Crashes Since Last Report:   22

                        Anonymous UUID:                      0621353D-94A7-48E0-A106-37442A5E19C5

                         

                        Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                         

                        Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                        Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff79c98438

                         

                        VM Regions Near 0x7fff79c98438:

                            __DATA                 00007fff79c82000-00007fff79c83000 rw-/rwx SM=COW  /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent

                        --> __DATA                 00007fff79c83000-00007fff79ccb000 rw-/rwx SM=COW  /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

                            __DATA                 00007fff79ccb000-00007fff79d4a000 rw-/rwx SM=COW  /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framewor k/Versions/A/QuartzComposer

                         

                        Application Specific Information:

                        objc[2880]: garbage collection is OFF

                         

                        Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

                        0   ???                                0x00007fff79c98438 OBJC_CLASS_$_NSMutableArray + 0

                        1   com.apple.print.framework.PrintCore     0x00007fff94aa81d9 PMBaseObject::Release(PMBaseObject*) + 129

                        2   com.apple.print.framework.PrintCore     0x00007fff94aa8130 PMRelease + 48

                        3   com.adobe.Photoshop                0x0000000100c237cf AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9727123

                        4   com.adobe.Photoshop                0x0000000100c23e7d AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9728833

                        5   com.adobe.Photoshop                0x0000000100c23eb7 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9728891

                        6   com.adobe.Photoshop                0x0000000100c23da5 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 9728617

                        7   com.adobe.Photoshop                0x0000000100aee053 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8459543

                        8   com.adobe.Photoshop                0x0000000100768c64 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 4768040

                        9   com.adobe.Photoshop                0x0000000100af067e AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8469314

                        10  com.adobe.Photoshop                0x0000000100af0be9 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8470701

                        11  com.adobe.Photoshop                0x0000000100af1295 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 8472409

                        12  com.adobe.Photoshop                0x000000010007bbdc 0x100000000 + 506844

                        13  com.adobe.Photoshop                0x00000001000d6a7e 0x100000000 + 879230

                        14  com.adobe.Photoshop                0x00000001000d6a9e 0x100000000 + 879262

                        15  com.adobe.Photoshop                0x0000000100066eb1 0x100000000 + 421553

                        16  com.adobe.Photoshop                0x0000000100071d74 0x100000000 + 466292

                        17  com.adobe.Photoshop                0x000000010006716f 0x100000000 + 422255

                        18  com.adobe.Photoshop                0x0000000100067232 0x100000000 + 422450

                        19  com.adobe.Photoshop                0x00000001012f0007 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 16856267

                        20  com.apple.AppKit                   0x00007fff90f52a0e -[NSApplication run] + 555

                        21  com.adobe.Photoshop                0x00000001012ee19c AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 16848480

                        22  com.adobe.Photoshop                0x00000001012ef3c7 AWS_CUI_GetVersionComments(OpaqueWindowPtr, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument, adobe::q::QProject*, long) + 16853131

                        23  com.adobe.Photoshop                0x0000000100068e82 0x100000000 + 429698

                        24  com.adobe.Photoshop                0x0000000100238308 0x100000000 + 2327304

                        25  com.adobe.Photoshop                0x00000001002383a7 0x100000000 + 2327463

                        26  com.adobe.Photoshop                0x0000000100002ea4 0x100000000 + 11940

                         

                         

                        How do I update photoshop specifically. When I use software update from my apple menu it says I am up to date.

                         

                         

                         

                         

                        Linda

                         

                         

                        "Peace I leave with you; my peace I give you. I do not give to you as the world gives. Do not let your hearts be troubled and do not be afraid." John 14:24

                         

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                        • 9. Re: CS5 crashes
                          Curt Y Level 7

                          Try this link.  CS5 is about half way down the page.  https://www.adobe.com/downloads/updates/

                          • 10. Re: CS5 crashes
                            Level 7

                            The Apple menu will only update Apple software.

                             

                            Check for updates inside Photoshop, or go to the Adobe website and download the updates.

                             

                            You need to install the updates to pick up all the bug fixes.