We have recently began to experience an "Unknown Exception"
error, when we launch the project. The error comes up after we
select the [YES] button to download the latest version from the
We also noticed that the RoboSource status bar stoped updated
this bar when the error message occurs. When we selected [OK] on
the error message, the application allows us to continue. However,
there are certain files that did "not" get updated from RoboSource
We have also contacted Tech. Support, and it was their
recommendation to delete the RoboSource Control application along
with its registry, and subsequently re-install the application;
later, the individual projects were imported into the new database.
Furthermore, the surrogate user's RoboHelp X5 application along
with its registry and database were removed, and then the
application was re-installed.
Long story long... all of this effort did "not" fix our
original problem—the "unknown exception" error—is still
present. Ugh! Please help.