1 Reply Latest reply on Mar 7, 2013 12:37 AM by ibarrien

    PS Touch for iPad hang on launch

      7th March 2013 : updated to latest version of App (after hung for minutes on end)

       

      Using iPad 3 with iOS 5.1 (9B176) and I'm not upgrading any time soon.

       

      Help!

        • 1. Re: PS Touch for iPad hang on launch
          ibarrien Adobe Employee

          Hi,

           

          there are some users that have run into the same issue, we have not been able to reproduce this issue which means that we need your help.

          If you could give us the crash logs that would help a lot, they are available at the following locations on your desktop once you've connected the device to it:

           

          OSX: /Library/Logs/CrashReporter/MobileDevice/DeviceName/PSTouch....log

          Windows: C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\DeviceName\PSTouch....log

           

          The known workarounds are:

          Uninstall and reinstall from iTunes with USB (normally works)

          If that doesn't work the only known workaround is to upgrade your iOS version.

           

          Btw what do you mean with "after hung for minutes on end"?

           

          thanks,

          Ignacio