9 Replies Latest reply: May 9, 2013 2:40 AM by Bill@VT RSS

    Prompt for Filename Upon Printing as PDF Not Working

    bluegrotto Community Member

      I have an intermittent problem when printing Word documents as PDFs.  I am using Windows 7 Professional, Adobe Acrobat X Pro, and Word 2010.  This problem started occuring only very recently; previously I was able to print Word documents as PDFs without issue.  The current problem is that about half of the time that I attempt to print as Adobe PDF, I do not receive a prompt for the filename and location of my PDF document.  Instead, a tooltip bubble pops up in on my system tray with the Adobe symbol, telling me something to the effect of "your PDF has been created as k3r5pt.tmp."  The other half of the time I receive the normal prompt to save my file.  It does not appear to be specific to certain documents, as after this problem occurs I try again with the same document (after changing nothing) and it prints normally.

       

      I have checked my preferences by going to Devices and Printers->Adobe PDF->Printing Preferences->Adobe PDF Settings and choosing "Prompt for Adobe PDF filename" in the Adobe PDF Output Folder drop-down menu.  This has always been the setting and it still is.  I am not certain where these .tmp files are being sent to or why they are being created at all.  Any help you can provide would be appreciated so that I can print my PDFs successfully every time.

        • 1. Re: Prompt for Filename Upon Printing as PDF Not Working
          MichaelKazlow ACP/MVPs

          Not sure what the issue is. Is there a reason use do not create the pdf from the Acrobat Ribbon? If you try that method does the problem persist? As you are printing to pdf, you can remove and recreate the PDF Printer instance and see if it makes a difference.

          • 2. Re: Prompt for Filename Upon Printing as PDF Not Working
            bluegrotto Community Member

            Michael,

             

            Thank you for your response.  Sometimes I use the ribbon, and there are no problems when I do so.  However, creating the PDF this way requires you to save the document to your computer first.  In many cases I receive Word documents via email and need to convert them to PDFs without having to save the actual Word documents anywhere.  I can try your suggestion of recreating the PDF Printer instance.

            • 3. Re: Prompt for Filename Upon Printing as PDF Not Working
              Bill@VT MVP

              Are you always printing to the Adobe PDF printer from WORD? For a while, it might be worth check the printer properties to see if they are changed some how when you open the file in WORD. Normally the properties would be as you set them in the printer as you pointed to. You might also check Distiller to see if you have the option to set the request of a file name there. It may be that something is overriding your printer settings and Distiller is not set to ask. I am just guessing at a potential issue.

              • 4. Re: Prompt for Filename Upon Printing as PDF Not Working
                bluegrotto Community Member

                The print settings from Word hadn't changed.  However, I tried your second suggestion and looked into the Distiller preferences and noticed that the "Ask for PDF file destination" box was not checked.  I don't know if this is what is causing the issue, but I've checked the box now, so I will give it a couple of days and report back about whether this solved the problem.

                 

                Thanks for your help.

                • 5. Re: Prompt for Filename Upon Printing as PDF Not Working
                  Bill@VT MVP

                  Typically the settings in the Printer Properties (Start>Printers> select the properties of the Adobe PDF printer) override the Distiller settings, but when in doubt go back and fix Distiller too. The changes you make to the printer properties in the print menu of an application are lost when the application is closed. Basically the application opens the print driver when it opens and any changes are added only to this instance, not the original driver settings.

                  • 6. Re: Prompt for Filename Upon Printing as PDF Not Working
                    bluegrotto Community Member

                    Unfortunately updating the Distiller settings did not help.  PDFs are still printing to .tmp files periodically.  It isn't just from Word either; I've also noticed that it happens with PDFs as well.  For example, when viewing a 50+ page PDF document online I chose to print one of the pages from the middle as an Adobe PDF, and it notified me that my .tmp file was created.

                     

                    By the way, I haven't been changing printer properties from within an application; I change them from the Devices and Printers menu.

                     

                    I've been able to locate where the .tmp files are being sent:

                    C:\Users\username\AppData\Local\Temp

                     

                    This is frustrating.  It seems to be happening despite all settings to the contrary. I just can't figure it out.  I'm reluctant to delete the printer and try to re-add it, because I don't have administrator priveleges on this computer (it's my work computer).  I wish I could give you guys more information.

                    • 7. Re: Prompt for Filename Upon Printing as PDF Not Working
                      Bill@VT MVP

                      You don't happen to have the print-to-file enabled? It might be worth trying the print-to-file and then opening the file in Distiller to see if you get a proper PDF. If so, check to see if AcroTray is a task running in the background.

                      • 8. Re: Prompt for Filename Upon Printing as PDF Not Working
                        bluegrotto Community Member

                        Well, after all of my efforts, the problem persists.  Today I was able to take a quick screenshot of a window that sometimes pops up when this error occurs:

                         

                          PDFProblem.PNG

                        I doubt this is any help to figuring out what the problem is, just thought I'd post it in case someone can provide more information.  Thank you so much for your previous suggestions!

                        • 9. Re: Prompt for Filename Upon Printing as PDF Not Working
                          Bill@VT MVP

                          I really don't have a clue. I would suggest you go to Help>Repair and see if a repair helps the problem. Also, you might want to follow the repair with updates to be sure you are running the latest version. Maybe these steps will fix the problem. If so, you will have a fix, but still no answer of what happened.