Two things. Check that the video file has been added to the RH project's baggage files. If this doesn't work, can you confirm exactly what isn't happening. For example is the file being found but just not launching?
Reluctant as I am to admit it, this is my first Robohelp project and it was started by someone else. She did not create a folder labeled "Baggage Files." Would I find those files in a folder with a different name?
By "video file" do you mean the .swf file or the .mp4 file or all those that are generated when Camtasia creates the video?
Sorry Buck. I should have taken a step back there. If you open the Project Manager pod the baggage files are listed there. Depending on how your project is setup though it may not be obvious they are there. I talked about a baggage file "folder" because I am a bit long in the tooth and remember the days when that was exactly what it was. It was a physical folder that only allowed baggage files. These days RoboHelp allows you to display the contents of your project in much the same way as any Windows Explorer folder. That is it displays topic files, style sheets, images, baggage files, etc. all in the same folder.
In the Project Manager pod toolbar there is a Toggle Project Manager View button (see below). Clicking this changes the pod's view between a list of folders for topics, style sheets, images, baggage files, etc. and a flat list with file types identified by an icon. If you display the files in a list of folders you'll see a Baggage Files folder. If you display your files in a flat format, baggage files are identified by a suitcase icon (see below).
To add a baggage file, right click on either the Baggage File folder (if it is displayed) or on any file if you are displaying the flat structure. Use the New > Baggage File menu item to navigate to the Camtasia file. Once you save the project, the baggage file will be displayed in the Project Manager pod. Compile your output and let us know if this works.
Thank you so much. After travel and major interruptions, I am finally back on this project.
I replicated the structure of the the Camtasia folder in the Baggage Files and I still can't get it to work. Any other ideas before I start all over and redo it in Captivate?