3 Replies Latest reply on Mar 8, 2013 4:05 PM by Jeff A Wright

    KOBO upgrade

    dmcable@telus.net

      1/2 way thru reading book, got msg to upgrade my Kobo, did & now get msg  the doc is protected by DRM & isn't authorized for use with my Adobe ID. TICKED!!

        • 1. Re: KOBO upgrade
          Jeff A Wright Adobe Employee

          Moving this discussion to the Adobe Digital Editions forum.

           

          Your Kobo will need to be reauthorized after you applied the update.  You can either do this within Adobe Digital Editions or possibly on the Kobo itself.  Once you have reauthorized the device to the account which was utilized to purchase your eBook you should then regain access to the title.

          • 2. Re: KOBO upgrade
            dmcable@telus.net Level 1

            The status on the ADE says it is expired. Now what?

            • 3. Re: KOBO upgrade
              Jeff A Wright Adobe Employee

              Are you able to still read the title in Adobe Digital Editions?  If so then you may want to try removing the eBook from your device and then re-adding it.

               

              If not then you will want to contact the eBook provider to request that they reset the activation for the title.  You will want to then remove the title from ADE and your Kobo.  You can then redownload the book to ADE, to activate against the current Adobe ID, and then move the title back to your Kobo.