3 Replies Latest reply on Mar 9, 2013 9:53 AM by Alglenne

    Flash Player Poor performance


      For swell over a year my Flash Player performance has bee pretty bad.  It has been very choppy , stopping and starting continuously.  Nothing seems to put it right.  I'm not sure whether it is Flash Player that'sup the creek or it is the


      download speed from my ISP who is BT.   Can you please help?   Many thanks.



        • 1. Re: Flash Player Poor performance
          Alglenne Level 1

          Not sure what's going on here!  Just need a straight forward answer to my question

          • 2. Re: Flash Player Poor performance
            chris.campbell Adobe Employee

            To help troubleshoot we'll need the following system information:


            When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:


            Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

            • 3. Re: Flash Player Poor performance
              Alglenne Level 1

              Hi Chris,


              Thank you for your reply.  I've tried what you suggested and the outcome is that both were affected by choppiness but the HTML5 was much worse.

              I'm now left with a headache as to the cause of video streaming problems on my PC.  Any ideas or suggestions which may help, you care to offer, would be gratefully

              appreciated.  Many thanks.