To help troubleshoot we'll need the following system information:
- Operating system
- Flash Player version
Could you also take a screenshot of the message you are getting and post that in a reply?
Operating system: Windows 7 Home Premium 64-bits
Browser: Internet Explorer
Flash Player Version 11.6
I can't copy the message, it's just above the taskbar and won't copy, but it reads:
'This webpage wants to run the following add-on: Adobe Flash Player from Adobe systems Incorporated.'
Then, it asks to allow it.
I have now tried using Chrome and this message doesn't open with Chrome on those pages where it does with Internet Explorer. Also, on the day this problem started to occur, there had been a Windows update and I wonder if this update could be responsible for the problem with flash player.
Thank you for your help.
It doesn't ask to install anything, but it asks to run Flash Player. Did you allow it? If so, that message should not come back for the same website.
I have just realized that it was a security issue: I had to allow Flash Player on all websites. I have now done that and the problem appears to be resolved. I apologize for having taken up your time unnecessarily and thank you for your response.