27 Replies Latest reply: Apr 5, 2013 2:13 AM by eamadornet RSS

    Extremely slow performance with Radeon HD 7870

    raphaelvalerio Community Member

      Hi,

       

      I am using a number of Adobe programs on my new Windows 8 64 bit system, with 16 gigs of ram, an Intel Core i5 2.67ghz, and AMD Radeon HD 7870 2 gig. All the programs (including After Effects and Illustrator) work very well with the exception of Photoshop CS6 64 bit, which has extremely slow performance with Use Graphics Processor enabled in my preferences (which Photoshop selects by default). If I turn off Use Graphics Processor, the slow performance vanishes. If I change Drawing Mode to Basic, there might be a slightly detectable improvement over Normal and Advanced, but it's still horribly slow. The refresh rate seems to be just a few frames per second. Everything is slow: brushes, zooming, panning, everything.

       

      I've tried changing the settings I've seen suggested elsewhere: I switched Cache levels to 2, history states to 10, and tile size to 128k. No effect. Photoshop is currently at the default of using 60% of available ram. Efficiency has remained at 100% throughout all my tests. Also, this slow performance has affected me from the moment I installed Photoshop; it didn't crop up after previous good performance. The problem exists regardless of the size or number of documents I have open. Performance is still terrible even when I create a 500 x 500 pixel blank new canvas and try a simple task like drawing with the brush.

       

      Photoshop is fully up to date, and so are my graphics drivers (Catalyst version 13.1). Any help would be greatly appreciated; at the moment performance is so bad in Photoshop that it's unusable with graphics acceleration enabled. Thanks in advance for replying.

       

       

      Photoshop System Info:

       

      Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

      Operating System: Windows 8 64-bit

      Version: 6.2

      System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

      Physical processor count: 4

      Processor speed: 2665 MHz

      Built-in memory: 16379 MB

      Free memory: 13443 MB

      Memory available to Photoshop: 14697 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 2

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      OpenCL Version: 1.2 AMD-APP (1084.4)

      OpenGL Version: 3.0

      Video Rect Texture Size: 16384

      OpenGL Memory: 2048 MB

      Video Card Vendor: ATI Technologies Inc.

      Video Card Renderer: AMD Radeon HD 7800 Series

      Display: 1

      Display Bounds: top=0, left=0, bottom=1080, right=1920

      Video Card Number: 2

      Video Card: AMD Radeon HD 7800 Series

      Driver Version:

      Driver Date:

      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

      Video Mode: 1920 x 1080 x 4294967296 colors

      Video Card Caption: AMD Radeon HD 7800 Series

      Video Card Memory: 2048 MB

      Video Card Number: 1

      Video Card: Microsoft Basic Render Driver

      Driver Version: 9.12.0.0

      Driver Date: 20121219000000.000000-000

      Video Card Driver:

      Video Mode:

      Video Card Caption: Microsoft Basic Render Driver

      Video Card Memory: 0 MB

      Serial number: 90970078453021833509

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\RAFFAE~1\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        C:\, 931.5G, 534.8G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

         BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

         CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         LogSession.dll   LogSession   2.1.2.1681  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6910  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         Angled Strokes 13.0

         Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.3

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Embed Watermark 4.0

         Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Extrude 13.0

         FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Mezzotint 13.0

         Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Photocopy 13.0

         Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Pinch 13.0

         Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.1.2

         Shear 13.0

         Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Sumi-e 13.0

         Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         Underpainting 13.0

         Vanishing Point 13.0

         Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         Wind 13.0

         Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

         ZigZag 13.0

       

       

      Optional and third party plug-ins:

       

       

         DAZ Studio 3D Bridge 12.0

         DazUpdateScene 12.0

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE

        • 1. Re: Extremely slow performance with Radeon HD 7870
          Chris Cox Adobe Employee

          Have you tried resetting Photoshop's preferences?

           

          Have you tried disabling all of your third party plugins?

           

          Have you tried the AMD 13.2 beta drivers (which fix a LOT of bugs)?

          • 2. Re: Extremely slow performance with Radeon HD 7870
            raphaelvalerio Community Member

            I tried resetting Photoshop's preferences several times.

             

            The only third party plugin I have is the Daz Studio 3D plugin which I did remove (pulled it from the plug-ins folder).

             

            I just updated to the AMD 13.2 Beta 7 drivers and was really hopeful that would do the trick. Unfortunately, there's no change.

             

            Thanks for your suggestion. Anything else I can try?

            • 3. Re: Extremely slow performance with Radeon HD 7870
              Chris Cox Adobe Employee

              Well, it seems tied to the video card - but I'm out of ideas.

              • 4. Re: Extremely slow performance with Radeon HD 7870
                Curt Y Community Member

                Do you have another video card you can plug in?  Don't know if this is a new card or not but could be defective or the driver just does not work with that model.

                • 5. Re: Extremely slow performance with Radeon HD 7870
                  raphaelvalerio Community Member

                  I got the card in late November. Certainly I have had absolutely no trouble with it with any other software, including any other Adobe stuff (as I mentioned, After Effects, Illustrator, Flash Pro, etc, all work fabulously -- but of course Photoshop is using the GPU a little differently). Autodesk Maya works especially well. Unfortunately I gave my older card away, so I don't have the ability to test it. I installed this card at the same time I overhauled my rig, adding memory, switching to Win8 64, and upgrading from Creative Suite CS4, so quite a lot all changed simultaneously.

                   

                  The fact that all of you seem a little baffled suggests to me that it could be some crazy esoteric combination of the drivers, Windows 8, and my particular iteration of the Radeon 7800 series that's producing some heretofore unheard-of quirk. I hope Adobe makes note of this issue so it can go into the next patch list. In the meantime, perhaps I'll run it by AMD and see if that gets results. If I learn anything, I'll post it here for everyone's benefit.

                   

                  Thanks for your replies. If anybody can think of something else to sugget, I'd be grateful.

                  • 6. Re: Extremely slow performance with Radeon HD 7870
                    raphaelvalerio Community Member

                    This problem is still unresolved, and I've been exploring it a bit more, so I thought I'd mention the changes here, just to keep this alive in the hopes that any additional info might lead to a lightbulb going off with one of you.

                     

                    First off, Photoshop updated this morning, to version 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64 (as reported by system info). In case it matters, this is Photoshop CS6 Extended for Creative Cloud. The update didn't affect the problem.

                     

                    I've played quite a bit with the different video settings in the Preferences. None of them seem to affect the problem at all, EXCEPT for Drawing Mode (in the Advanced settings dialog under the Graphics Processor Settings). If I switch Drawing Mode to BASIC, then there is a noticeable improvement in performance, though it is still laggy and far worse than if I switch off Use Graphics Processor altogether (Normal and Advanced Drawing Modes seem to be identically horrible). The brush tool, for instance, refreshes noticeably more quickly, but it's still choppy and lags behind the cursor. Zooming and panning is definitely improved, but still bad.

                     

                    I guess this suggests that it's either an OpenGL feature issue, or an issue with the way Photoshop is using my vram. Because I can't find a single other mention of this problem on the Net, I also assume it's some weird problem that only arises with my unique combination of hardware and software. Given the youth of Windows 8, I wouldn't be at all surprised if Win8 has something to do with it.

                     

                    Anyway, I don't know if it provides any insight or clues, but I thought I'd mention that setting Drawing Mode to Basic does have an effect on the problem, though it still gives me poor performance.

                    • 7. Re: Extremely slow performance with Radeon HD 7870
                      Noel Carboni Community Member

                      Perhaps it would be prudent to create a very controlled environment to gauge whether you're seeing something quite different than what others are seeing.

                       

                      It's possible, for example, that you're trying to paint with a 5000 pixel soft brush on a 20000 x 20000 canvas or something, which is slow for everyone.

                       

                      For example, if I create a 10000 x 10000 pixel, 8 bits/channel RGB image (white), and paint on it with a Soft Round 1000 pixel brush at 0% hardness and 10% spacing, I can get a little ahead of the painting operation, but it's not bad.   I see the screen update with brush info about 5 times per second.

                       

                      How does what you're seeing compare with that?

                       

                      What video card did you have before you updated to your current one?  Did you do anything special to clear out any remnants of older drivers?

                       

                      -Noel

                      • 8. Re: Extremely slow performance with Radeon HD 7870
                        raphaelvalerio Community Member

                        The problem seems to occur regardless of the size of the document or any setting. Also, I have tried the problem immediately after deleting the preferences, so most of the test I do are with everything at the original defaults set by Photoshop.

                         

                        Referring to a controlled environment like you suggest makes a lot of sense, so here's what I have used each time to test performance: upon resetting preferences, I create a new blank document using the Default Photoshop Size preset (504x360 pixels, 8-bit colour). The brush that I then use to test the screen draw is also the Photoshop default: a 13-pixel soft edge brush with hardness of 0%.

                         

                        So you can see that the document size and settings I'm working with are ridiculously modest compared to what you're referring to. Just to point out, efficiency never dips below 100% and I'm giving Photoshop 60% of my 16 gigabytes of ram.

                         

                        With graphics acceleration on and Drawing Mode set to Normal or Advanced, refresh is so slow that it's well under five frames a second, and updates considerably far behind where my cursor is. Even more disturbingly, zooming and panning the canvas is horrendously slow, pretty much as bad as the drawing tool. On Basic Drawing Mode, things are improved (most particularly zooming and panning), but still poor, though nothing to compare to how bad things are at Basic/Advanced.

                         

                        I did a big hardware/software upgrade in November. I wiped my drives, installed new memory and this new video card, and then did a clean install of Win 8 Pro 64-bit from scratch then and there, so this is the only video card that has ever been present on this system. Also, I didn't have Photoshop CS6 prior to this upgrade. Before that, I had Photoshop CS4, on a Windows XP 32-bit system with an Nvidia Gefore 9600GT. So much changed at that one point in November that it's essentially like having an entirely new computer. I didn't start using Photoshop immediately after the new system install, but this problem has been present since working with Photoshop CS6 on this system.

                        • 9. Re: Extremely slow performance with Radeon HD 7870
                          Noel Carboni Community Member

                          Wow, that's not just bad, it's horrendously bad!  You clearly have a major problem there, though I can't think what it could be...  Even a computer from the last millenium could paint on a 504 x 360 pixel image with a 13 pixel brush in real time.

                           

                          Do you see any improvement whatsoever if you disable the [  ] Use Graphics Processor setting entirely (then restart Photoshop)?

                           

                          I wonder if somehow there could be a component in the GPU that's bad and that only Photoshop is trying to exercise.

                           

                          I might try removing Photoshop entirely and reinstalling it, though I don't think there's any justification for doing that.

                           

                          -Noel

                          • 10. Re: Extremely slow performance with Radeon HD 7870
                            raphaelvalerio Community Member

                            Yes, if I turn off Use Graphics Processor and restart Photoshop, the issue completely disappears. All activity such as drawing and zooming and panning are lightning fast. If I turn back on Use Graphics Processor but set Drawing Mode to Basic, performance is poor. If I set Drawing Mode to Normal or Advanced, it's horrific.

                             

                            I did wonder if there was some glitch or flaw in my particular card, but unfortunately I have no way of testing that question without getting my hands on another copy of my card, which alas I can't do. I did run some benchmark suites that test OpenGL performance and the results are issue-free, and very good. I used GpuTest, which runs tests with OpenGL 3.2, 3.3, and 4.0 features, and the performance score I received was higher than an Nvidia GTX 680 as tested on a system with a slightly better CPU. I also used Unigine Heaven Benchmark 4.0 in OpenGL 4.0 mode, and it also produced a good score without reporting errors. I'm also using Autodesk Maya 2013 on my system, which I think is using OpenGL, and the performance is exceptionally good.

                             

                            These tests aren't conclusive, of course -- it's entirely possible they're not trying to access an OpenGL feature that Photoshop is. I can't prove that there isn't a defect in my card, but given the performance and results in all the other apps and games (both DirectX and OpenGL-based), I think it's pretty unlikely.

                             

                            Adobe Customer Support suggested I uninstall and reinstall both Photoshop and my video card drivers. I did both, and unfortunately it didn't help anything. Ironically, they haven't updated my case since I responded that reinstalling PS and the drivers was unhelpful. Oh, well.

                             

                            Thanks for your reply.

                            • 11. Re: Extremely slow performance with Radeon HD 7870
                              Curt Y Community Member

                              Just wondering in the OP about the GPU, a clip from it"

                               

                              Video Card Caption: AMD Radeon HD 7800 Series

                              Video Card Memory: 2048 MB

                              Video Card Number: 1

                              Video Card: Microsoft Basic Render Driver

                              Driver Version: 9.12.0.0

                              Driver Date: 20121219000000.000000-000

                              Video Card Driver:

                              Video Mode:

                              Video Card Caption: Microsoft Basic Render Driver

                              Video Card Memory: 0 MB

                               

                              It is curious that it does not recognize the model number, just the series.  Beleive it should say HD 7870 rather than  7800 series.  It also does not list video card driver.  The Micorsoft Basic Render Driver is listed, but I have seen this before in other users printout, but forgot what it means, perhaps that ATI driver has crashed.  Don't see that on my list.

                               

                              Bring this up as maybe someone smarter in computer stuff (like Noel) might get a clue as to what is going on.

                              • 12. Re: Extremely slow performance with Radeon HD 7870
                                raphaelvalerio Community Member

                                I'm no expert, but as far as I know, AMD actually does list the cards as series, so I'm pretty sure that "AMD Radeon HD 7800 Series" is correct in that regard.

                                 

                                I did also wonder about the whole "Microsoft Basic Render Driver" business, and how the "Video Card Memory" line lists 0 MB. What does all of that mean? Should it not be there?

                                 

                                Thanks for replying.

                                • 13. Re: Extremely slow performance with Radeon HD 7870
                                  Curt Y Community Member

                                  I know that my system info lists the ATI card by the correct model 5450.  Could not quickly find any other posts that list Sys. Info. but believe they list model of GPU.

                                   

                                  Not sure but the 0 mb for video card memory may be related to the MS Basic Render Driver.  It has the correct 2048mb for your card, but does not list a driver number.

                                   

                                  Here isa portion of my system info screen for a comparison.

                                   

                                  Video Card: ATI Radeon HD 5450

                                  OpenCL Unavailable

                                  Driver Version: 8.951.0.0

                                  Driver Date: 20120308000000.000000-000

                                  Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                                  Video Mode: 1920 x 1080 x 4294967296 colors

                                  Video Card Caption: ATI Radeon HD 5450

                                  Video Card Memory: 1024 MB

                                  Video Rect Texture Size: 16384

                                  • 14. Re: Extremely slow performance with Radeon HD 7870
                                    raphaelvalerio Community Member

                                    In my case, not only Photoshop lists my video card by the series, "AMD Radeon HD 7800 Series", but so does the Catalyst Control Center as well as Windows Device Manager. Unless I'm very mistaken, AMD now groups some cards into series, such as in my case, with the 7800 series. I'm pretty sure that in my particular case, listing my card as part of the series is actually correct, because that's how the AMD drivers work for my card generation.

                                     

                                    On the other hand, those Microsoft Basic Render Driver entries strike me as odd, as you pointed out. What are they all about? Shouldn't my card and its drivers be the only video-related info in the system info?

                                     

                                    Thanks for your reply, I appreciate your help.

                                    • 15. Re: Extremely slow performance with Radeon HD 7870
                                      Noel Carboni Community Member

                                      The "7800 Series" nomenclature seems right.  Here's what my system shows, in Windows 7 with Catalyst 12.8:

                                       

                                      ...

                                      OpenGL Drawing: Enabled.

                                      OpenGL Drawing Mode: Advanced

                                      OpenGL Allow Normal Mode: True.

                                      OpenGL Allow Advanced Mode: True.

                                      OpenGL Allow Old GPUs: Not Detected.

                                      OpenCL Version: 1.2 AMD-APP (938.2)

                                      OpenGL Version: 3.0

                                      Video Rect Texture Size: 16384

                                      OpenGL Memory: 2048 MB

                                      Video Card Vendor: ATI Technologies Inc.

                                      Video Card Renderer: AMD Radeon HD 7800 Series

                                      Display: 2

                                      Display Bounds: top=0, left=1600, bottom=1200, right=3200

                                      Display: 1

                                      Display Bounds: top=0, left=0, bottom=1200, right=1600

                                      Video Card Number: 2

                                      Video Card: Radmin Mirror Driver V3

                                      Driver Version: 3.1.0.0

                                      Driver Date: 20070808000000.000000-000

                                      Video Card Driver:

                                      Video Mode: 1600 x 1200 x 4294967296 colors

                                      Video Card Caption: Radmin Mirror Driver V3

                                      Video Card Memory: 0 MB

                                      Video Card Number: 1

                                      Video Card: AMD Radeon HD 7800 Series

                                      Driver Version: 8.982.0.0

                                      Driver Date: 20120727000000.000000-000

                                      Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                                      Video Mode: 1600 x 1200 x 4294967296 colors

                                      Video Card Caption: AMD Radeon HD 7800 Series

                                      Video Card Memory: 2048 MB

                                      ...

                                       

                                      I'm running Catalyst 12.8 drivers at the moment, and have a Windows 7 system, and have a remote access utility called Radmin installed, but I don't know whether seeing that Microsoft Basic Render Driver is expected on Windows 8.  It sounds like this could be the key, as Microsoft's basic OpenGL implementation is done all in software.  If somehow Microsoft's driver has taken over control and you're not really getting GPU acceleration, then that surely would make things really slow.

                                       

                                      Rafaello, you've updated drivers...  Can you post your top section of your system info again?

                                       

                                      Have you tried a full, complete ATI driver removal then reinstall from e.g., 13.2 beta?  Here's the ATI removal tool:

                                       

                                      http://sites.amd.com/us/game/downloads/Pages/catalyst-uninstall-utility.aspx

                                       

                                      -Noel

                                      • 16. Re: Extremely slow performance with Radeon HD 7870
                                        raphaelvalerio Community Member

                                        Great news!

                                         

                                        I followed your suggestion, Noel, and uninstalled my drivers with the Catalyst Uninstall Utility (which I hadn't used before), rebooted, reinstalled Catalyst 13.2 Beta 7, rebooted, deleted the PS Prefs, started PS, and now the performance is radically improved!

                                         

                                        It baffles me why I would need to do a clean driver uninstall in a new system environment that has only ever had this video card, and is only a few months old, but that action seems to be what's improved the situation. Note that because I deleted the PS preferences, the good performance now occurs with the default Use Graphics Processor enabled, and Drawing Mode set to Advanced (with every feature in the Advanced dialog checked except 30bit display).

                                         

                                        Having no reference point, I can't tell for sure if performance is as good as it theoretically ought to be for my system specs, but using the standard 13px brush is only slightly laggy behind the cursor, even if I become reckless and squiggle on the canvas violently. It wasn't just sluggish response before: Photoshop seemed to be in pain trying to draw the line segments as it laboured to catch up to the cursor. That is pretty much gone now.

                                         

                                        Much more tellingly, zooming and panning the canvas is like it ought to be, responsive and clean, more or less like it was for me in CS4 with my old Nvidia 9600GT. The poor performance with zooming and panning was the most worrying aspect of the issue. It's a great relief to see these working more properly now.

                                         

                                        I have to confess I'm a little embarrassed to have drug you through all this hassle only to discover that something as rudimentary as properly cleaning out the drivers would be the apparent solution. I never would have imagined that doing that, with such a new and stable system, would make any difference, since I don't have a legacy of older drivers dotting my hard drive. In any event, I'm really grateful that you guys took the time to try to help me.

                                         

                                        In the interest of completeness, here's the relevant portion of my system info after doing the reinstall steps I mentioned above:

                                         

                                        Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

                                        Operating System: Windows 8 64-bit

                                        Version: 6.2

                                        System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                                        Physical processor count: 4

                                        Processor speed: 2665 MHz

                                        Built-in memory: 16379 MB

                                        Free memory: 13680 MB

                                        Memory available to Photoshop: 14695 MB

                                        Memory used by Photoshop: 60 %

                                        Image tile size: 1024K

                                        Image cache levels: 4

                                        OpenGL Drawing: Enabled.

                                        OpenGL Drawing Mode: Advanced

                                        OpenGL Allow Normal Mode: True.

                                        OpenGL Allow Advanced Mode: True.

                                        OpenGL Allow Old GPUs: Not Detected.

                                        OpenCL Version: 3.0

                                        OpenGL Version: 3.0

                                        Video Rect Texture Size: 16384

                                        OpenGL Memory: 2048 MB

                                        Video Card Vendor: ATI Technologies Inc.

                                        Video Card Renderer: AMD Radeon HD 7800 Series

                                        Display: 1

                                        Display Bounds: top=0, left=0, bottom=1080, right=1920

                                        Video Card Number: 2

                                        Video Card: AMD Radeon HD 7800 Series

                                        Driver Version:

                                        Driver Date:

                                        Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                                        Video Mode: 1920 x 1080 x 4294967296 colors

                                        Video Card Caption: AMD Radeon HD 7800 Series

                                        Video Card Memory: 2048 MB

                                        Video Card Number: 1

                                        Video Card: Microsoft Basic Render Driver

                                        Driver Version: 12.100.17.0

                                        Driver Date: 20130226000000.000000-000

                                        Video Card Driver:

                                        Video Mode:

                                        Video Card Caption: Microsoft Basic Render Driver

                                        Video Card Memory: 0 MB

                                        ...

                                         

                                        As you can see, the Microsoft Basic Render Driver still appears as a Video Card in the list. This presumably has something to do with Windows 8, and I really don't know if its presence here is still a sign that my card is not being used to its optimal capability. I have a hunch that the slight lag that I am still experiencing with the brush when Use Graphics Processor is on -- totally absent with the acceleration turned off -- implies that Photoshop is still unable to take maximum advantage of my card. I would assume that the brush tool should be more responsive with acceleration on than off, in a rig without any issues, but that's just assumption on my part. If you turn off Use Graphics Processor on your systems, is the brush tool more or less responsive?

                                         

                                        But again, panning the canvas with the hand tool is now extremely responsive, without any screen tearing or visible lag, and that's a massive improvement over the total meltdown of performance I was suffering from before.

                                         

                                        Thanks again very much for your help. I'm grateful to all of you who took the time to chime in.

                                        • 17. Re: Extremely slow performance with Radeon HD 7870
                                          Noel Carboni Community Member

                                          That's good news, and I'm happy you've got an improvement in performance though that remaining lag you mention still troubles me some.  I don't see any lag at anything less than gargantuan brush sizes, and it's certainly no more responsive with the GPU turned off (my card is a 7850, not far from what you've got).

                                           

                                          If you'd like to try to nail down even the remaining lag, can you be more specific about just how you're seeing it, and guess at how much it is?  Describe which brush, what size/depth of document, etc. as you did before.

                                           

                                          -Noel

                                           

                                           

                                          P.S., I think the ATI driver installers (and uninstallers) aren't as good as they could be, which is why AMD published a separate tool for cleaning up.

                                          • 18. Re: Extremely slow performance with Radeon HD 7870
                                            Noel Carboni Community Member

                                            FYI, with a 15 px cursor on a 500x500px document, and painting quickly  I can see the cursor get a little ahead of the line drawn, but it keeps up and makes smooth strokes, keeping up with my movements no matter how fast I squiggle around.  I didn't even notice it before because I hadn't looked for it.

                                             

                                            500pxLag.png

                                             

                                            -Noel

                                            • 19. Re: Extremely slow performance with Radeon HD 7870
                                              raphaelvalerio Community Member

                                              That's actually really helpful to see, thanks. As I draw the brush, Photoshop smoothly updates it and does keep up with my brush, even when I get crazy, but it's actually a bit behind the cursor, just as you report. In fact, given what you're describing, and your screenshot, it sounds like my performance is comparable to your own. That's a great relief to me.

                                               

                                              Since I run these tests usually right after resetting my preferences, I just go with the default Photoshop size new document (504x360 pixels), and the default brush of 13 pixels, soft edged.

                                               

                                              I've tried larger sizes, and larger brushes, and this doesn't seem to impact the current improved performance (or the performance when it was really bad, either, for that matter).

                                               

                                              I just tried to also take a screenshot as I drew just as you did, so you could see how it's working on my end, but for some reason the cursor is not appearing in the captures. Are you using a program to capture the screen, or just the default Windows PrintScreen command?

                                               

                                              Thanks again for continuing to help me.

                                              • 20. Re: Extremely slow performance with Radeon HD 7870
                                                Noel Carboni Community Member

                                                I use IrfanView to capture my screenshots.

                                                 

                                                It sounds like everything's working as it should be for you now.  That's indeed good news!

                                                 

                                                -Noel

                                                • 21. Re: Extremely slow performance with Radeon HD 7870
                                                  raphaelvalerio Community Member

                                                  I did some screenshots with Irfanview and I couldn't produce anything very obvious -- the brush was always either right up against the cursor or only a little behind, not even worth uploading.

                                                   

                                                  Thanks again very much for your help, Noel. I don't know if you had any intention that it would actually solve the problem, but your suggestion that I used the Catalyst Uninstall Tool was the step that did the trick, so thanks for that!

                                                  • 22. Re: Extremely slow performance with Radeon HD 7870
                                                    Noel Carboni Community Member

                                                    You're welcome.  As one who uses a similar video card to yours, and who loves it, I knew it could work and work well, so while that was a late suggestion I did have some idea it might work. 

                                                     

                                                    -Noel

                                                    • 23. Re: Extremely slow performance with Radeon HD 7870
                                                      ProgOne Community Member

                                                      raffaellotiberius ans Noel ,

                                                       

                                                      I'm having some issues with the same series.  Should I do the same steps above?  The 7890 is advertised, to use GPU.  As we can see, GPU not available.

                                                      disappointed2.png

                                                      https://creative.adobe.com/share/d4bd1455-4ba1-48c0-8c0e-598f6787c85e

                                                       

                                                      Thanks,

                                                      Matt

                                                      • 24. Re: Extremely slow performance with Radeon HD 7870
                                                        Curt Y Community Member

                                                        In edit/preferences/performance is the "use graphics processor" grayed out?

                                                        • 25. Re: Extremely slow performance with Radeon HD 7870
                                                          raphaelvalerio Community Member

                                                          WARNING TO WINDOWS 8 USERS WHO READ THIS THREAD

                                                           

                                                          Do NOT run the AMD Cleanup Utility if you're on Windows 8! Although running the utility did solve my problem as I mentioned previously, I just discovered a few days ago that running the cleanup utility damaged my registry and ruined my user account, removing my administrator privileges and making it impossible for me to do anything that required administrator privileges. I was forced to run Windows Refresh to fix the problem (which necessitated reinstalling all my desktop apps).

                                                           

                                                          I didn't discover the problem for a while, however when I did discover it I found on research that other Win 8 users had encountered the same issues when running the Cleanup Utility.

                                                           

                                                          So, please, any Windows 8 user coming to this thread: do NOT run the AMD Cleanup Utility!

                                                           

                                                          However, if you're on an earlier version of Windows, the steps above may be safe. I guess there's a reason why AMD doesn't include Windows 8 among the supported operating systems for the utility!

                                                           

                                                          @dirtyhumanoids: your screenshot suggests to me that you're on Win 7, so running the utility may be safe. However, something looks odd about your information that is being displayed. What version of the AMD Catalyst Driver are you running? You may wish to go into Control Panel > Remove Programs, uninstall the AMD Catalyst Drivers, reboot your system, then download and install the latest drivers (13.1 or 13.2 Beta). Then delete your Photoshop preferences and restart Photoshop, and see if Photoshop automatically detects your display adapter and activates graphics acceleration. If that doesn't work, but you're not having video issues elsewhere, then you may wish to consider the AMD Cleanup Utility.

                                                           

                                                          Obviously, you really should be getting acceleration with your Radeon 7890.

                                                          • 26. Re: Extremely slow performance with Radeon HD 7870
                                                            Noel Carboni Community Member

                                                            Wow, thanks for following up with that info.  I had no idea that tool could damage a user account on Win 8.  I'll be sure and warn folks in the future.

                                                             

                                                            -Noel

                                                            • 27. Re: Extremely slow performance with Radeon HD 7870
                                                              eamadornet Community Member

                                                              Hi guys I have a questions, I use illustrator and photoshop and i am going to start learning after effects. I have been looking for a graphic card for a while and i would like to know if this one has a good performance with the video editing.

                                                               

                                                              I was comparing

                                                              AMD Radeon HD 7870 Core Edition - 2048MB GDDR5
                                                              vs
                                                              NVIDIA GeForce GT 640M


                                                              I understood that the Radeon HD7870 is much more better, but i would like someone who already use it and can confirm it!!

                                                               

                                                              I really appreciate any suggestion!!
                                                              Thanks and regards!