19 Replies Latest reply: Mar 19, 2013 10:22 AM by P1965 RSS

    Won't burn a disc...

    P1965 Community Member

      I have completed a project, set all markers and menus, rendered all files etc.  Started the burn process and after about 15 mins, it stops working and opens the burner with this message in the Public Share display area:

       

      I cannot see the entire message as the program remains froze up for another 5 mins, then the "not responding' message appears. 

       

      Pic below reads:  operatingsystem error: number 0x00000020 -The process cannot access the file because it is being ___________

      IMG_1357.JPG

       

      Have burned several projects in the past with no issues, now this has happened twice in a row, what gives?

        • 1. Re: Won't burn a disc...
          P1965 Community Member

          Just to add to the above,  Before the second attempt, I shut down  and restarted system.

          • 2. Re: Won't burn a disc...
            Steve Grisetti MVP

            What model of camcorder is your original footage coming from and what format and resolution is it? What (under the Edit menu) are your Project Settings?

             

            How much free, clean, defragmented space is on your C drive?

            • 3. Re: Won't burn a disc...
              John T Smith MVP

              As a test, set your DVD output to a folder on your hard drive and then use the FREE http://www.imgburn.com/index.php?act=download to write the folder to disc for DVD or BluRay (send the author a PayPal donation if you like his program)

              • 4. Re: Won't burn a disc...
                P1965 Community Member

                I should note that I have made a few DVD's of this project  each time I have added media with no issues to date. (burning test copy for personal critique) The only things changed prior to this last attempt was some added media of .jpg and mp3 files, basically all from the same sources and some modified and or added effects and transitions.

                As for movie footage used, 5 clips are from an iphone 4s (.mov)  and one from an unknown digital camera source in (.mpg) format.  Again to date these files have all burned fine with the exception that I think the images could be a bit sharper. 

                I did try copying the project to a file, then burn to disc which worked however no menus were in it and it only plays on the PC.

                 

                PC info:  WIN 7 home 64 bit, AMD 8550 tri core 2.20 GigHtz  6 G Ram   Video:  Radeon HD 4800 series.  C: HDD @ 600G,  472G free  (basically a bare system with recent defrag, prior to installing Pre Ele 11)

                 

                The majority of the project settings are at default, in that I never changed them, but here are the project settings:

                (hope this is what you asked for)

                 

                GENERAL: window

                Edit mode:    DV NTSC   (greyed out)

                Timebase       29.9 frames/second  (greyed out)

                 

                VIDEO:

                Frame size:   720 x 480  (default)

                Pixel aspect    (greyed out)

                Fields     (greyed out)

                Display Format   30 fps drop frame timecode

                Title safe area:   20%  x  20%

                Action safe area:  10%  x  10%

                 

                AUDIO:

                Sample Rate:    480000  (greyed out)

                Diplay Format:  Audio Samples

                 

                CAPTURE  window

                Format;   DV

                 

                VIDEO RENDERING  window

                File format:  MICROSOFT AVI DV NTSC   (greyed out)

                Compression:  DV NTSC   (greyed out)

                Optimize stills box (checked)

                 

                Thank your for the help!

                S

                • 5. Re: Won't burn a disc...
                  John T Smith MVP

                  >added media of .jpg

                   

                  Pictures that are "overly" large cause video editing problems

                  Photo Scaling for Video http://forums.adobe.com/thread/450798

                  -Too Large May = Crash http://forums.adobe.com/thread/879967

                  -And another crash report http://forums.adobe.com/thread/973935

                   

                  >did try copying the project to a file

                   

                  No, that is not what I said... you tell PreElements to create output to a FOLDER on your hard drive, and you then tell Imgburn to burn the folder to the DVD

                   

                  Put a commercial movie DVD in your drive and, after you exit from the player, use Windows Explorer to look at the folder structure... that is what you want PreElements to create for you, not a file

                  • 6. Re: Won't burn a disc...
                    P1965 Community Member

                    Guess i wasnt clear,... tried it and it can' or won't convert it.  However, I was able to play the disc on a blueray player, just no menus and this still doesn't resolve the problem as it was working fine before.

                    • 7. Re: Won't burn a disc...
                      nealeh Community Member

                      If you have no menus it sounds as though you are exporting the movie to a movie only format. What John is saying is to select Folder as your output from the Share> Disc dialogue.

                       

                      1.png

                       

                      This creates a folder on your disc that should play exactly like a DVD disc (if you don't have a software DVD player use the excellent free VLC).

                       

                      If this works then the problem you have is not with the project or the PRE burning process but more likely with your burning hardware and/or blank disk media quality.

                       

                      If it doesn't work then there is a PRE problem and we can proceed from there.

                       

                      Cheers,
                      --
                      Neale
                      Insanity is hereditary, you get it from your children

                      • 8. Re: Won't burn a disc...
                        P1965 Community Member

                        Using those method the project will burn to a file but whatever way it's done, the menu won't work when subsequently burned to disc.  However, it works fine when run directly from the file. 

                         

                        That said, Pre 11 still refuses to burn discs anymore, resulting with the error I stated above.

                        • 9. Re: Won't burn a disc...
                          Steve Grisetti MVP

                          Can you Publish & Share/Computer/AVI?

                           

                          (This is part of the process of troubleshooting a DVD burn issue, as we discuss in my books and in the FAQs to the right of this forum: http://forums.adobe.com/thread/415318 )

                          • 10. Re: Won't burn a disc...
                            nealeh Community Member

                            If it works with a software player on the folder then PRE is producing the correct output. Not getting menus when you then burn that folder to disk suggests you are burning it as a data disk rather than a DVD Disk.

                             

                            Try burning with ImgBurn using the Write files/folders to disc option. When you point it at the folder with the .VOB files and click burn it will recognise that it is a DVD disk and write the correct format. It will prompt you for a volume label.

                             

                            1.png

                             

                            Concerning the PRE burning component failing:

                            • Do you have any other disk burning software loading when your computer starts? Especially packet writing software such as Nero InCD, Drag-2-Disc, or DLA.
                            • What brand of blank disc are you using?

                             

                            Cheers,
                            --
                            Neale
                            Insanity is hereditary, you get it from your children

                            • 11. Re: Won't burn a disc...
                              P1965 Community Member

                                  - Can you Publish & Share/Computer/AVI?   http://forums.adobe.com/thread/415318

                               

                              Have not tried this yet....not sure how, but I will read up on burning dvd topics at the link you provided,

                                    Thank you.

                               

                                  -  Do you have any other disk burning software loading when your computer starts? Especially packet writing software such as   Nero InCD, Drag-2-Disc, or DLA.  

                                  -   What brand of blank disc are you using?

                               

                              I do have Nero software and will check if the settings have changed. 

                                    Disc brand is TDK - same as used in Pre 8 with success and several in Pre 11 until last attempts.  

                                    Had some issues with the "imgburn" software not working but will give it another try,

                                    Thank you.

                              • 12. Re: Won't burn a disc...
                                the_wine_snob Community Member

                                Disc brand is TDK - same as used in Pre 8 with success and several in Pre 11 until last attempts.

                                 

                                This might be part of the problem. Once TDK was a very respected brand of blank media. However, not that long ago, they adopted the "Memorex Business Model," where they buy the cheapest blank media available that day, then rebrand it with the "TDK" logo. What can happen is that some blank discs will be of much higher quality, than others on the same spindle. I have seen 4 different brands of blank discs in a Memorex spindle - some work well, but many do not. One of the neat little features of ImgBurn, is that it will survey your blank media, and tell you exactly who actually made it, plus the lot number.

                                 

                                For burning to disc, I only use Falcon Pro Media, Verbatim or Taiyo-Yuden blank media, and never anything else. To date, with well over 2000 DVD's delivered, I have never had any issues, or even one returned disc.

                                 

                                As for the Assets that you added, between the last time that you burned a DVD, two things need to be explored:

                                 

                                1. The JPEG's need to be Scaled to close to the Project's Frame Size, say 1000 x 750 pixels for a DVD Project
                                2. The MP3's could be an issue too, and I always convert any MP3's to PCM/WAV @ 48KHz 16-bit, and Import those

                                 

                                Good luck,

                                 

                                Hunt

                                • 13. Re: Won't burn a disc...
                                  P1965 Community Member

                                  I read somewhere in one of these forums, that as the timeline grows above 10 mins, the large amount of data can be an issue so the suggestion was try converting it to an AVI and then subsequently into a new project as one file.  The video created so far is about 18 mins and I did this with success as this sped up the burn process substantially, but I think some of the overall image quality was lost - not as sharp as direct from the APE program.  It is great tho as you can still so some editting to the footage in the timeline.

                                   

                                  So, is there a better file conversion than AVI that will also do this?

                                  • 14. Re: Won't burn a disc...
                                    Steve Grisetti MVP

                                    There is no reason you should do this. You should easily be able to burn a 1 hour to 70 minute project to a disc with no problems.

                                     

                                    But, of course, a lot depends on your computer, how fast it is, how well maintained it is, what model of camcorder your original video is coming from, how well your project is set up for that type of video, etc.

                                    • 15. Re: Won't burn a disc...
                                      P1965 Community Member

                                      hmmm, confused - as I thought that was the suggestion above to read this thread. (http://forums.adobe.com/thread/415318)

                                      Computer should be fast enough, 6 g RAM.  I will attempt the file re-sizing as also suggested, maybe that's the issue.

                                       

                                      PC info: WIN 7 home 64 bit, AMD 8550 tri core 2.20 GigHtz 6 G Ram Video: Radeon HD 4800 series. C: HDD @ 600G, 472G free (basically a bare system with recent defrag, prior to installing Pre Ele 11)

                                       

                                      The majority of the project settings are at default, in that I never changed them, but here are the project settings:

                                      (hope this is what you asked for)

                                       

                                      GENERAL: window

                                      Edit mode: DV NTSC (greyed out)

                                      Timebase 29.9 frames/second (greyed out)

                                       

                                      VIDEO:

                                      Frame size: 720 x 480 (default)

                                      Pixel aspect (greyed out)

                                      Fields (greyed out)

                                      Display Format 30 fps drop frame timecode

                                      Title safe area: 20% x 20%

                                      Action safe area: 10% x 10%

                                       

                                      AUDIO:

                                      Sample Rate: 480000 (greyed out)

                                      Diplay Format: Audio Samples

                                       

                                      CAPTURE window

                                      Format; DV

                                       

                                      VIDEO RENDERING window

                                      File format: MICROSOFT AVI DV NTSC (greyed out)

                                      Compression: DV NTSC (greyed out)

                                      Optimize stills box (checked)

                                       

                                      Thanks,

                                      • 16. Re: Won't burn a disc...
                                        the_wine_snob Community Member

                                        That FAQ Entry lists the concept of "smaller Projects," as a workaround IF one's computer is underpowered. Yours should not be.

                                         

                                        I can easily produce a 2 hour DVD-Video on a laptop, with far weaker specs. than your computer.

                                         

                                        Now, Scaling overly-large Still Images will likely be very helpful. Even on a powerful computer, having to process loads of unused, unnecessary pixels, in large Still Images, will still present a resources problem. There is nothing to be gained, and much to be lost, by Importing overly-large Still Images into a DVD-Video (or even a BD) Project.

                                         

                                        One thing that you might consider, when Scaling Still Images for use in a DVD-Video, would be to do the Save_As and use PSD, the native Photoshop format, instead of the common, and popular JPEG, which compresses the Image, with some degree of quality loss. Though the PSD's WILL be larger files, PrE can process them beautifully. As one is already giving up quality, just going to 720 x 480 (NTSC) DV, adding even a slight quality loss from JPEG compression, is something that I want to avoid.

                                         

                                        Good luck,

                                         

                                        Hunt

                                        • 17. Re: Won't burn a disc...
                                          P1965 Community Member

                                          Thanks very much, I have been following the thread on that subject.

                                          One possibly dumb question:  Is there a way to convert of scale, multiple jpeg imagas at once, say a folder of them,  for eg. to the PSD format?

                                          • 18. Re: Won't burn a disc...
                                            John T Smith MVP

                                            Photo Scaling for Video http://forums.adobe.com/thread/450798 has ideas

                                            • 19. Re: Won't burn a disc...
                                              P1965 Community Member

                                              yes, that's the one...