Moved from the Creative Cloud to the Premiere Pro forum. They will be able to help you here.
Well, there's your problem.
>Clips were shot on Arri Alexa
For those of us who do not use/know that camera, more information would help
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
On my MacBookPro it works fine, with these settings:
ARRI Cinema, 24 Fps,
When I import clips to Imac with these settings it want's me to change settings to:
Not sure what customs are on but is doesnt play, Imac is brand new, might be a plug-in issue?
Could it be ProRes Codec issue?
This customer has come to the forums seeking assistance. Treat them with respect.
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