2 Replies Latest reply on Mar 13, 2013 11:35 AM by kendallplant

    I get this error upon launching PS5: "could not open a scratch file because the file is locked .."

    chathamslad01

      I get this error upon launching PS5: "could not open a scratch file because the file is locked or ou do not have the necessary access privileges. Use the 'properties' command in the Windows Explorer to unlock the file". The applicaiton will not launch.

       

      Supporting information - I recently changed the scratch disk from C drive to D drive (the back up/restore drive). The application wont launch so I cant change it back to the C drive.

       

      Questions:

      - How to I fix this .. from windows explorer how do I find "the file" that the error message refers to?

      - Other ways to fix this?

       

      Thanks Steve