4 Replies Latest reply on Mar 13, 2013 3:12 AM by axelheimann

    Documentation about flashinstall.log

    axelheimann

      Hello,

       

      does exist a documentation about the contents of the FlashPlayer installation log file "flashinstall.log"?

       

      It could be interesting to understand the entries. Additionally the documentation of the error codes could help to find and fix installation/update problems...

       

      'til now, I haven't found any documentation about on Adobe pages. I found, how I can activate/deactivate logging, but nothing about the structure, the meanings, error codes, etc....

       

      Best Regards

      Axel

        • 1. Re: Documentation about flashinstall.log
          chris.campbell Adobe Employee

          There is no published info that I know of.  Are there particular entries that you are curious about?

          • 2. Re: Documentation about flashinstall.log
            axelheimann Level 1

            Thank you for your answer Chris.

             

            I'm interested in the general structure of this log, to understand in a better way, what's happen.

             

            What do the the different entries in the brackets mean, for example

            0006 [W] ...

            0007 [I] ...

            0008 [E] ...

             

            I'm interested in a list of the different error codes, for example the following one: (I've a lot of more, but this error appeard mostly in the logs, independent of a working FlashPlayer or not...)

            [error] 1223 1058

             

            Next info about the different parameters (?) of EXE, DLL or OCX entries which appear sometimes or not

            C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

            C:\Windows\system32\Macromed\Flash\FlashUtil32_11_5_502_135_ActiveX.exe 5

            C:\Windows\system32\Macromed\Flash\Flash32_11_5_502_135.ocx 5

             

            What do the numbers mean after the brackets, they are not continuous

            0000 [I] 00000010

            0001 [I] 00000020

            0002 [W] 00001015

            0003 [I] 00000018

             

            Why and how is it possible, that I can find a user profile path entry of an Flash-update in the log, no user has rights to install applications in our environment.

            Normally updates should be installed by local system (automatic) or admin...

             

            etc.

             

            I don't understand, why there exist no documentation about. There exist in several documents the hint, how to activate logging, but nowhere a description about the logs...

             

            Best regards

            Axel

            • 3. Re: Documentation about flashinstall.log
              pwillener Level 8

              Maybe Chris can provide more info, but the code in the brackets mean

              [I] = Information (correct)

              [W] = Warning (something wrong)

              [E] = Error (installation failed)

               

              The numbers at the end of a file (5, 183) indicate that the file could not be written or replaced (permission issue).

               

              I have never been able to figure out what the numbers after the bracketed code mean.

              • 4. Re: Documentation about flashinstall.log
                axelheimann Level 1

                Thank you Pat for the hints...

                 

                It's interesting, if you receive a warning in the log without a hint about the problem... :-)

                 

                I found this in a log, without any information behind the numbers or is it caused by the last entry?

                 

                =O====== M/11.5.502.146 2013-01-23+15-12-36.708 ========

                0000 [I] 00000010 "C:\Program Files\LANDesk\LDClient\sdmcache\install_flash_player_ax_32bit_11.5.502.146.exe" -install

                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0002 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_5_502_146.ocx

                0003 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.exe

                0004 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.dll

                0005 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch

                0006 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

                0007 [W] 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

                0008 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183

                0009 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                0010 [W] 00001106

                0011 [W] 00001106

                0012 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

                =X====== M/11.5.502.146 2013-01-23+15-12-43.318 ========

                 

                 

                FlashPlayer was installed with success and running! But 'til this day, the log entries are changed in this way:

                2013-1-23+15-20-1.453 [error] 1223 1058

                2013-1-24+12-20-15.250 [error] 1223 1058

                2013-1-24+13-20-15.93 [error] 1223 1058

                2013-1-24+14-20-15.93 [error] 1223 1058

                2013-1-24+15-20-15.93 [error] 1223 1058

                2013-1-24+16-20-15.109 [error] 1223 1058

                2013-1-25+7-20-15.484 [error] 1223 1058

                2013-1-25+8-20-0.261 [error] 1223 1058

                2013-1-25+9-20-0.432 [error] 1223 1058

                2013-1-25+10-20-0.248 [error] 1223 1058

                2013-1-25+11-20-0.459 [error] 1223 1058

                2013-1-25+12-20-0.584 [error] 1223 1058

                2013-1-25+13-20-0.443 [error] 1223 1058

                2013-1-25+14-20-0.257 [error] 1223 1058

                2013-1-25+15-20-0.501 [error] 1223 1058

                2013-1-28+8-20-15.671 [error] 1223 1058

                2013-1-28+9-20-15.78 [error] 1223 1058

                . . .

                2013-3-12+12-20-15.93 [error] 1223 1058

                2013-3-12+13-20-0.109 [error] 1223 1058

                2013-3-12+14-20-0.62 [error] 1223 1058

                2013-3-13+9-20-15.578 [error] 1223 1058

                 

                Client was offline a while, so no newer update was installed :-) but I will soon, if I understand the error messages...

                 

                Regards

                Axel