1 Reply Latest reply on Apr 22, 2013 5:50 AM by Toxi_K

    Indesign CS5 crashing public.dll when copying pages from one document to another

    schmeckp

      Hello,

       

      I have several Lenovo W520 (Core i7-2720, 8GB ram, Quadro 1000M) and a couple Dell M6500 (Core i7, 4GB ram, Quadro FX 2800M) all running Windows 7 Pro x64, the latest video drivers and Adobe CS5, including Indesign 7.0.4.  We have several different Indesign docs that for the purpose of interactive Table of Contents, are copying pages from one to another to end up with one master document.  On the majority of the documents, copying as few as one page to another doc crashes Indesign with the windows system error below. 

       

      Faulting application name: InDesign.exe, version: 7.0.4.553, time stamp: 0x4d890440

      Faulting module name: Public.dll, version: 7.0.4.553, time stamp: 0x4d8903ca

      Exception code: 0xc0000005

      Fault offset: 0x00038727

      Faulting process id: 0x18c0

      Faulting application start time: 0x01ce1f68465d45de

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Public.dll

      Report Id: fa196aee-8b5b-11e2-9afa-a088b43f1cec

       

      We have tried working with the documents on different machines (both specs outlined above), and copying different pages from one doc to another in varying quantities.  The documents do not have any link errors or other references that need to be corrected. 

       

      Any suggestions or other things to look at?

       

      Thanks.

        • 1. Re: Indesign CS5 crashing public.dll when copying pages from one document to another
          Toxi_K

          HI. Same problem Here. i will now trying to reinstall the software. hopefully it will help me.

           

          What could be the cause of this error? its not in english sorry for that.

           

          Název protokolu:Application

          Zdroj:         Application Error

          Datum:         22.4.2013 14:09:32

          ID události:   1000

          Kategorie úlohy:(100)

          Úroveň:        Chyba

          Klíčová slova: Klasické nastavení

          Uživatel:      Není k dispozici

          Počítač:       NB-CZ-1209.cz.corp.mann-hummel.com

          Popis:

          Název chybující aplikace: InDesign.exe, verze: 7.5.3.333, časové razítko: 0x4f6b9e72

          Název chybujícího modulu: Public.dll, verze: 7.5.3.333, časové razítko: 0x4f6b9c77

          Kód výjimky: 0xc0000005

          Posun chyby: 0x000df832

          ID chybujícího procesu: 0xad4

          Čas spuštění chybující aplikace: 0x01ce3f522c7f2f21

          Cesta k chybující aplikaci: C:\Program Files\Adobe\Adobe InDesign CS5.5\InDesign.exe

          Cesta k chybujícímu modulu: C:\Program Files\Adobe\Adobe InDesign CS5.5\Public.dll

          ID zprávy: 7d476cca-ab45-11e2-b201-009c02185dea

          Kód XML události:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

              <Provider Name="Application Error" />

              <EventID Qualifiers="0">1000</EventID>

              <Level>2</Level>

              <Task>100</Task>

              <Keywords>0x80000000000000</Keywords>

              <TimeCreated SystemTime="2013-04-22T12:09:32.000000000Z" />

              <EventRecordID>12469</EventRecordID>

              <Channel>Application</Channel>

              <Computer>NB-CZ-1209.cz.corp.mann-hummel.com</Computer>

              <Security />

            </System>

            <EventData>

              <Data>InDesign.exe</Data>

              <Data>7.5.3.333</Data>

              <Data>4f6b9e72</Data>

              <Data>Public.dll</Data>

              <Data>7.5.3.333</Data>

              <Data>4f6b9c77</Data>

              <Data>c0000005</Data>

              <Data>000df832</Data>

              <Data>ad4</Data>

              <Data>01ce3f522c7f2f21</Data>

              <Data>C:\Program Files\Adobe\Adobe InDesign CS5.5\InDesign.exe</Data>

              <Data>C:\Program Files\Adobe\Adobe InDesign CS5.5\Public.dll</Data>

              <Data>7d476cca-ab45-11e2-b201-009c02185dea</Data>

            </EventData>

          </Event>