Please navigate to "about:flash" in Chrome's address bar and paste the resulting page in a reply. I'd like to make sure Flash Player is enabled. Also, please try this page to see if the animation loads and the Flash Player version appears.
You have version 11,6,602,180 installed. Thats what i got and the animation works and my version is up to date according to adobe.
Would you be willing to run the following steps to generate a debug log for me? If this looks like too much work, please let me know and if you're willing we can schedule a quick desktop sharing session so I can do this on your system for you.
1. Download and extract the flash_report.zip file attached to this forum post to your desktop
2. Download “SetACL (executable version)_2.zip” from: http://bit.ly/WEppuY
2. Extract the appropriate “SetACL.exe” from either the 64 bit or 32 bit folder and place it alongside the flash_report.bat file
3. Right click flash_report.bat and select “Run as administrator”
Once run, a file named flashreport.txt will be created. Please copy/paste the contents of this file into a reply.
flash_report.bat.zip 1.4 K