1 Reply Latest reply on Mar 13, 2013 6:48 PM by chris.campbell

    Adobe flash 11.6.602.180 won't install

    mwhelm Level 1

      This version of Adobe flash: 11.6.602.180

      from here:

      http://www.adobe.com/products/flashplayer/distribution3.edu.html

      Won't install (at least on Windows 7), unlike all previous revisions.

       

      What can be done?

       

      I get this error:

      Error 1722: There is a problem with this Windows Installer package.  A program run as part of the setup

      did not finish as expected.  Contact your support personnel or package vendor.  Action NewCustomAction1.

      location: ....\AppData\Local\Temp\InstallPlugin_11_6_602_180exe.

      command: -install -msi

      [This latter command, is something it must generate internally.  I install the msi download like so:

      msiexec /i <Pathtodownloads>/install_flash_player_11_plugin.msi   /quiet /passive /qb /norestart /l+* %systemdrive%\log\flash.log

       

      There doesn't seem to be a way to contact Adobe itself about this product problem.

      Since these updates are usually security fixes, it seems like a bad thing to roll back.]

       

      The logfile looks like this:

       

      === Logging started: 3/13/2013  16:06:23 ===

      Action start 16:06:23: INSTALL.

      Action start 16:06:23: ISSetAllUsers.

      InstallShield 16:06:23: Begin SetAllUsers()

      InstallShield 16:06:23: Getting records from Upgrade table

      InstallShield 16:06:23: UpgradeCode: {D85A1A59-DC52-4D13-9445-EF3F379D4DB5}          MinVersion: 6.0.47.0          MaxVersion: 11.6.602.180          Language:           Attributes: 769

      InstallShield 16:06:23: No related products for UpgradeCode {D85A1A59-DC52-4D13-9445-EF3F379D4DB5} found

      InstallShield 16:06:23: End SetAllUsers()

      Action ended 16:06:23: ISSetAllUsers. Return value 1.

      Action start 16:06:23: AppSearch.

      Action ended 16:06:23: AppSearch. Return value 0.

      Action start 16:06:23: LaunchConditions.

      Action ended 16:06:23: LaunchConditions. Return value 1.

      Action start 16:06:23: FindRelatedProducts.

      Action ended 16:06:23: FindRelatedProducts. Return value 1.

      Action start 16:06:23: ValidateProductID.

      Action ended 16:06:23: ValidateProductID. Return value 1.

      Action start 16:06:23: CostInitialize.

      Action ended 16:06:23: CostInitialize. Return value 1.

      Action start 16:06:23: FileCost.

      Action ended 16:06:23: FileCost. Return value 1.

      Action start 16:06:23: IsolateComponents.

      Action ended 16:06:23: IsolateComponents. Return value 0.

      Action start 16:06:23: CostFinalize.

      Action ended 16:06:23: CostFinalize. Return value 1.

      Action start 16:06:23: SetARPINSTALLLOCATION.

      Action ended 16:06:23: SetARPINSTALLLOCATION. Return value 1.

      Action start 16:06:23: SetODBCFolders.

      Action ended 16:06:23: SetODBCFolders. Return value 0.

      Action start 16:06:23: MigrateFeatureStates.

      Action ended 16:06:23: MigrateFeatureStates. Return value 0.

      Action start 16:06:23: InstallValidate.

      Action ended 16:06:23: InstallValidate. Return value 1.

      Action start 16:06:23: RemoveExistingProducts.

      Action ended 16:06:23: RemoveExistingProducts. Return value 1.

      Action start 16:06:23: InstallInitialize.

      Action ended 16:06:25: InstallInitialize. Return value 1.

      Action start 16:06:25: MakePropsAvailable.

      Action ended 16:06:25: MakePropsAvailable. Return value 1.

      Action start 16:06:25: AllocateRegistrySpace.

      Action ended 16:06:25: AllocateRegistrySpace. Return value 1.

      Action start 16:06:25: ProcessComponents.

      Action ended 16:06:25: ProcessComponents. Return value 1.

      Action start 16:06:25: UnpublishComponents.

      Action ended 16:06:25: UnpublishComponents. Return value 0.

      Action start 16:06:25: UnpublishFeatures.

      Action ended 16:06:25: UnpublishFeatures. Return value 1.

      Action start 16:06:25: StopServices.

      Action ended 16:06:25: StopServices. Return value 1.

      Action start 16:06:25: DeleteServices.

      Action ended 16:06:25: DeleteServices. Return value 1.

      Action start 16:06:25: UnregisterComPlus.

      Action ended 16:06:25: UnregisterComPlus. Return value 0.

      Action start 16:06:25: SelfUnregModules.

      Action ended 16:06:25: SelfUnregModules. Return value 1.

      Action start 16:06:25: UnregisterTypeLibraries.

      Action ended 16:06:25: UnregisterTypeLibraries. Return value 0.

      Action start 16:06:25: RemoveODBC.

      Action ended 16:06:25: RemoveODBC. Return value 1.

      Action start 16:06:25: UnregisterFonts.

      Action ended 16:06:25: UnregisterFonts. Return value 1.

      Action start 16:06:25: RemoveRegistryValues.

      Action ended 16:06:25: RemoveRegistryValues. Return value 1.

      Action start 16:06:25: UnregisterClassInfo.

      Action ended 16:06:25: UnregisterClassInfo. Return value 0.

      Action start 16:06:25: UnregisterExtensionInfo.

      Action ended 16:06:25: UnregisterExtensionInfo. Return value 0.

      Action start 16:06:25: UnregisterProgIdInfo.

      Action ended 16:06:25: UnregisterProgIdInfo. Return value 0.

      Action start 16:06:25: UnregisterMIMEInfo.

      Action ended 16:06:25: UnregisterMIMEInfo. Return value 0.

      Action start 16:06:25: RemoveIniValues.

      Action ended 16:06:25: RemoveIniValues. Return value 1.

      Action start 16:06:25: RemoveShortcuts.

      Action ended 16:06:25: RemoveShortcuts. Return value 0.

      Action start 16:06:25: RemoveEnvironmentStrings.

      Action ended 16:06:25: RemoveEnvironmentStrings. Return value 1.

      Action start 16:06:25: RemoveDuplicateFiles.

      Action ended 16:06:25: RemoveDuplicateFiles. Return value 1.

      Action start 16:06:25: RemoveFolders.

      Action ended 16:06:25: RemoveFolders. Return value 1.

      Action start 16:06:25: CreateFolders.

      Action ended 16:06:25: CreateFolders. Return value 1.

      Action start 16:06:25: MoveFiles.

      Action ended 16:06:25: MoveFiles. Return value 1.

      Action start 16:06:25: InstallFiles.

      Action ended 16:06:25: InstallFiles. Return value 1.

      Action start 16:06:25: NewCustomAction1.

      Action ended 16:06:25: NewCustomAction1. Return value 1.

      Action start 16:06:25: PatchFiles.

      Action ended 16:06:25: PatchFiles. Return value 1.

      Action start 16:06:25: DuplicateFiles.

      Action ended 16:06:25: DuplicateFiles. Return value 1.

      Action start 16:06:25: BindImage.

      Action ended 16:06:25: BindImage. Return value 1.

      Action start 16:06:25: CreateShortcuts.

      Action ended 16:06:25: CreateShortcuts. Return value 0.

      Action start 16:06:25: RegisterClassInfo.

      Action ended 16:06:25: RegisterClassInfo. Return value 0.

      Action start 16:06:25: RegisterExtensionInfo.

      Action ended 16:06:25: RegisterExtensionInfo. Return value 0.

      Action start 16:06:25: RegisterProgIdInfo.

      Action ended 16:06:25: RegisterProgIdInfo. Return value 0.

      Action start 16:06:25: RegisterMIMEInfo.

      Action ended 16:06:25: RegisterMIMEInfo. Return value 0.

      Action start 16:06:25: WriteRegistryValues.

      Action ended 16:06:25: WriteRegistryValues. Return value 1.

      Action start 16:06:25: WriteIniValues.

      Action ended 16:06:25: WriteIniValues. Return value 1.

      Action start 16:06:25: WriteEnvironmentStrings.

      Action ended 16:06:25: WriteEnvironmentStrings. Return value 1.

      Action start 16:06:25: RegisterFonts.

      Action ended 16:06:25: RegisterFonts. Return value 1.

      Action start 16:06:25: InstallODBC.

      Action ended 16:06:25: InstallODBC. Return value 0.

      Action start 16:06:25: RegisterTypeLibraries.

      Action ended 16:06:25: RegisterTypeLibraries. Return value 0.

      Action start 16:06:25: SelfRegModules.

      Action ended 16:06:25: SelfRegModules. Return value 1.

      Action start 16:06:25: RegisterComPlus.

      Action ended 16:06:25: RegisterComPlus. Return value 0.

      Action start 16:06:25: InstallServices.

      Action ended 16:06:25: InstallServices. Return value 1.

      Action start 16:06:25: StartServices.

      Action ended 16:06:25: StartServices. Return value 1.

      Action start 16:06:25: RegisterUser.

      Action ended 16:06:25: RegisterUser. Return value 1.

      Action start 16:06:25: RegisterProduct.

      Action ended 16:06:25: RegisterProduct. Return value 1.

      Action start 16:06:25: PublishComponents.

      Action ended 16:06:25: PublishComponents. Return value 0.

      Action start 16:06:25: PublishFeatures.

      Action ended 16:06:25: PublishFeatures. Return value 1.

      Action start 16:06:25: PublishProduct.

      Action ended 16:06:25: PublishProduct. Return value 1.

      Action start 16:06:25: InstallFinalize.

      CustomAction NewCustomAction1 returned actual error code 1025 (note this may not be 100% accurate if translation happened inside sandbox)

      MSI (s) (0C:F4) [16:06:35:265]: Product: Adobe Flash Player 11 Plugin -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\mwh\AppData\Local\Temp\InstallPlugin_11_6_602_180.exe, command: -install -msi

       

       

      Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\mwh\AppData\Local\Temp\InstallPlugin_11_6_602_180.exe, command: -install -msi

      Action ended 16:06:35: InstallFinalize. Return value 3.

      Action ended 16:06:35: INSTALL. Return value 3.

      Property(S): DiskPrompt = [1]

      Property(S): UpgradeCode = {D85A1A59-DC52-4D13-9445-EF3F379D4DB5}

      Property(S): ProductCode = {346137E0-7160-403B-AD21-3FF01D25037B}

      Property(S): ProductToBeRegistered = 1

      Property(S): SourcedirProduct = {346137E0-7160-403B-AD21-3FF01D25037B}

      Property(S): SOURCEDIR = F:\Archive\WindowsManagement\WindowsInstaller\Adobe\

      Property(S): VersionNT = 601

      Property(S): TARGETDIR = F:\

      Property(S): ALLUSERSPROFILE = F:\

      Property(S): PrimaryVolumeSpaceRemaining = 0

      Property(S): PrimaryVolumeSpaceRequired = 0

      Property(S): PrimaryVolumeSpaceAvailable = 0

      Property(S): OutOfNoRbDiskSpace = 0

      Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\

      Property(S): OutOfDiskSpace = 0

      Property(S): MACROMED = C:\Windows\SysWOW64\Macromed\

      Property(S): FLASH = C:\Windows\SysWOW64\Macromed\Flash\

      Property(S): INSTALLDIR = C:\Windows\SysWOW64\Macromed\Flash\

      Property(S): ISCommonFilesFolder = C:\Program Files (x86)\Common Files\InstallShield\

      Property(S): ISUpdateServiceFolder = C:\Program Files (x86)\Common Files\InstallShield\UpdateService\

      Property(S): SystemFolder = C:\Windows\SysWOW64\

      Property(S): CostingComplete = 1

      Property(S): SourceDir = F:\Archive\WindowsManagement\WindowsInstaller\Adobe\

      Property(S): TempFolder = C:\Users\mwh\AppData\Local\Temp\

      Property(S): USERPROFILE = F:\

      Property(S): ROOTDRIVE = F:\

      Property(S): ACTION = INSTALL

      Property(S): UILevel = 3

      Property(S): OriginalDatabase = F:\Archive\WindowsManagement\WindowsInstaller\Adobe\install_flash_player_11_plugin.msi

      Property(S): DATABASE = C:\Windows\Installer\10d68372.msi

      Property(S): Privileged = 1

      Property(S): MsiRunningElevated = 1

      Property(S): RedirectedDllSupport = 2

      Property(S): MsiWin32AssemblySupport = 6.1.7601.17514

      Property(S): MsiNetAssemblySupport = 4.0.30319.1

      Property(S): Date = 3/13/2013

      Property(S): Time = 16:06:35

      Property(S): TTCSupport = 1

      Property(S): ColorBits = 32

      Property(S): TextInternalLeading = 3

      Property(S): TextHeight = 16

      Property(S): BorderSide = 1

      Property(S): ISCHECKFORPRODUCTUPDATES = 1

      Property(S): ApplicationUsers = AllUsers

      Property(S): AgreeToLicense = No

      Property(S): _IsMaintenance = Change

      Property(S): RestartManagerOption = CloseRestart

      Property(S): IS_SQLSERVER_USERNAME = sa

      Property(S): IS_SQLSERVER_AUTHENTICATION = 0

      Property(S): SetupType = Typical

      Property(S): _IsSetupTypeMin = Typical

      Property(S): Display_IsBitmapDlg = 1

      Property(S): BorderTop = 1

      Property(S): ProductName = Adobe Flash Player 11 Plugin

      Property(S): ALLUSERS = 1

      Property(S): ARPHELPLINK = http://www.adobe.com/go/flashplayer_support/

      Property(S): ARPNOMODIFY = 1

      Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe

      Property(S): ARPURLINFOABOUT = http://www.adobe.com

      Property(S): ARPURLUPDATEINFO = http://www.adobe.com/go/getflashplayer

      Property(S): DWUSINTERVAL = 30

      Property(S): DWUSLINK = CECCA75FE9CBA098D9ACE02FFEDB978FBEECA78F69BBE0B8CE8BA7CFE97CF0AFCEBCE08FD9AC

      Property(S): DefaultUIFont = Tahoma8

      Property(S): DialogCaption = InstallShield for Windows Installer

      Property(S): DisplayNameCustom = Custom

      Property(S): CaptionHeight = 22

      Property(S): DisplayNameMinimal = Minimal

      Property(S): DisplayNameTypical = Typical

      Property(S): ErrorDialog = SetupError

      Property(S): INSTALLLEVEL = 100

      Property(S): ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine.  If available, please run ISScript.msi, or contact your support personnel for further assistance.

      Property(S): ISVROOT_PORT_NO = 0

      Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]

      Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]

      Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]

      Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...

      Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...

      Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...

      Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...

      Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...

      Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...

      Property(S): InstallChoice = AR

      Property(S): Manufacturer = Adobe Systems Incorporated

      Property(S): MsiLogging = voicewarmupx

      Property(S): NewProperty2 = 0

      Property(S): NewProperty3 = 0

      Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@

      Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s

      Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...

      Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s

      Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...

      Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension

      Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...

      Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s

      Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...

      Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...

      Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...

      Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool

      Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...

      Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d

      Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s

      Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...

      Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension

      Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...

      Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...

      Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...

      Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...

      Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...

      Property(S): ProductID = none

      Property(S): ProductLanguage = 1033

      Property(S): ProductVersion = 11.6.602.180

      Property(S): ProgressType0 = install

      Property(S): ProgressType1 = Installing

      Property(S): ProgressType2 = installed

      Property(S): ProgressType3 = installs

      Property(S): RebootYesNo = Yes

      Property(S): ReinstallModeText = omus

      Property(S): SHOWLAUNCHPROGRAM = 0

      Property(S): SecureCustomProperties = ISACTIONPROP1;SUPPORTDIR

      Property(S): UNINSTALLER_EXE = [SystemFolder]\Macromed\Flash\uninstall_plugin.exe

      Property(S): RemoveFilesCA = C:\Windows\SysWOW64\Macromed\Flash\

      Property(S): ARPINSTALLLOCATION = C:\Windows\SysWOW64\Macromed\Flash\

      Property(S): ScreenY = 768

      Property(S): ScreenX = 1024

      Property(S): SystemLanguageID = 1033

      Property(S): AdminUser = 1

      Property(S): ComputerName = MELCHIOR

      Property(S): UserLanguageID = 1033

      Property(S): UserSID = S-1-5-21-828261420-3029321333-1357501504-1001

      Property(S): LogonUser = mwh

      Property(S): MsiTrueAdminUser = 1

      Property(S): VirtualMemory = 17307

      Property(S): PhysicalMemory = 16375

      Property(S): Intel = 6

      Property(S): Msix64 = 6

      Property(S): MsiAMD64 = 6

      Property(S): ShellAdvtSupport = 1

      Property(S): OLEAdvtSupport = 1

      Property(S): GPTSupport = 1

      Property(S): FontsFolder = C:\Windows\Fonts\

      Property(S): DesktopFolder = C:\Users\Public\Desktop\

      Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\

      Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\

      Property(S): COMPANYNAME = Hewlett-Packard Company

      Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\

      Property(S): USERNAME = mwh

      Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

      Property(S): MyPicturesFolder = C:\Users\mwh\Pictures\

      Property(S): LocalAppDataFolder = C:\Users\mwh\AppData\Local\

      Property(S): CommonAppDataFolder = C:\ProgramData\

      Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\

      Property(S): SendToFolder = C:\Users\mwh\AppData\Roaming\Microsoft\Windows\SendTo\

      Property(S): RecentFolder = C:\Users\mwh\AppData\Roaming\Microsoft\Windows\Recent\

      Property(S): PrintHoodFolder = C:\Users\mwh\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\

      Property(S): PersonalFolder = C:\Users\mwh\Documents\

      Property(S): NetHoodFolder = C:\Users\mwh\AppData\Roaming\Microsoft\Windows\Network Shortcuts\

      Property(S): FavoritesFolder = C:\Users\mwh\Favorites\

      Property(S): AppDataFolder = C:\Users\mwh\AppData\Roaming\

      Property(S): CommonFiles64Folder = C:\Program Files\Common Files\

      Property(S): ProgramFiles64Folder = C:\Program Files\

      Property(S): ProgramFilesFolder = C:\Program Files (x86)\

      Property(S): RemoteAdminTS = 1

      Property(S): System64Folder = C:\Windows\system32\

      Property(S): WindowsVolume = C:\

      Property(S): WindowsFolder = C:\Windows\

      Property(S): MsiNTProductType = 1

      Property(S): ServicePackLevelMinor = 0

      Property(S): ServicePackLevel = 1

      Property(S): WindowsBuild = 7601

      Property(S): VersionNT64 = 601

      Property(S): VersionMsi = 5.00

      Property(S): VersionDatabase = 110

      Property(S): MsiSystemRebootPending = 1

      Property(S): CLIENTPROCESSID = 14276

      Property(S): CLIENTUILEVEL = 2

      Property(S): CURRENTDIRECTORY = C:\Windows\system32

      Property(S): REBOOT = ReallySuppress

      Property(S): REBOOTPROMPT = S

      Property(S): PackagecodeChanging = 1

      Property(S): ProductState = -1

      Property(S): PackageCode = {1B9D478C-91C3-45AF-819E-8894CD82474D}

      Property(S): MsiLogFileLocation = C:\log\flash.log

      MSI (s) (0C:F4) [16:06:35:383]: Product: Adobe Flash Player 11 Plugin -- Installation operation failed.

       

       

      MSI (s) (0C:F4) [16:06:35:383]: Windows Installer installed the product. Product Name: Adobe Flash Player 11 Plugin. Product Version: 11.6.602.180. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.

       

       

      === Logging stopped: 3/13/2013  16:06:35 ===