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Unable to install Adobe Flash Player in Mozilla FireFox

Guest
Mar 14, 2013 Mar 14, 2013

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I am attempting to download and install the current Adobe Flash Player using Mozilla FireFox 19.

When I go to the download page this is what I see - no Download Button:

http://awesomescreenshot.com/02411pbs45

I have disabled my AV - no change. I have the latest version of Java activated.

I do have Adobe Flash Player 11 ActiveX installed in IE 10.

I run Windows 7, 64 bit, on an HP Pavilion dv7.

Thanks.

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Adobe Employee ,
Mar 14, 2013 Mar 14, 2013

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Thanks for the heads up, we are investigating this.  Do you see this same problem with other browsers?  Here's another page that should get the download started.

http://get.adobe.com/flashplayer/otherversions

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Guest
Mar 14, 2013 Mar 14, 2013

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Could not see how to reply on the discussions page so am replying here. DOH! Was not signed in.

I only use FireFox and rarely IE.

Went to the provided page and saw this:

http://awesomescreenshot.com/02d11pssd9

In the meantime I was able to download and install Adobe Flash Player 10. Will work with this in the meantime.

Thanks.

Message was edited by: CLKGROUP

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Adobe Employee ,
Mar 14, 2013 Mar 14, 2013

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In Firefox, can you check for javascript errors by hitting Ctrl+Shift+J when visiting the download page?

Thanks,

Chris

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Guest
Mar 14, 2013 Mar 14, 2013

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Found one:

ReferenceError: s_adobe is not defined

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Adobe Employee ,
Mar 14, 2013 Mar 14, 2013

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Thanks.  We're investigating and I'll let you know what we find.  If you'd like to update to 11.6, just let me know and I'll work with you to get that done.

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Guest
Mar 14, 2013 Mar 14, 2013

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Thanks Chris. Yes, I would like to update to 11.6.

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Adobe Employee ,
Mar 14, 2013 Mar 14, 2013

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Of course, sent you a private message.

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Guest
Mar 14, 2013 Mar 14, 2013

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Thanks Chris - all set.

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