Thanks for responding. Your suggestion didn't help nor did the "turn off your antivirus" suggestion on the web page. After trying many times for several days, Uncle Ripley shows up! I turned on the computer and the first thing that pops up is a screen stating a new update is available for Flash player (download button included!!). I noticed while checking for replies that other people had the same question so I guess there was a problem with the site that was corrected.