Adobe Acrobat 9 Pro: window doesn't display correctly

Hi d_r_reid,

Please post some screenshots so that it becomes clear as to what is cut off.

Are the pdf's generated from the same source? Does this happen with any and all pdf's?

Are the pdf's protected? Are you able to view the pdf's properly on a browser?

It might be possible to do the screen shots with other PDFs. If the problem is generic, you could open any PDFs to demonstrate the problem, not just those from your customer. For example you might simply take a PDF that you create from some generic document and extract individual pages to create multiple documents. Then demonstrate your problem.

I have some software that does not seem to recognize my screen size correctly (it may be a windows issue, don't know) and it has windows open beyond the screen. With the tablet I can rotate the screen and for some reason those windows will come back into the screen limits. This almost sounds like a Win7 issue, but I am not sure. I am talking about a totally different program, not an Adobe program, that may suggest it is a Win7 issue (I have a 32-bit system).

In my case with AA 9.5.4, I just opened 4 windows (not full screen) and each one opened within the boundaries of the screen. I then moved the 4th window half off screen to the right and opened a 5th window (file) and it showed in the upper left, but still within the screen. My screen resolution is 1280X800 with the designation of (recommended). I just ran plots in my other program that I mentioned and the properties window opened outside the screen as I mentioned. The rotation of the screen brought it back within the screen boundaries.

I suspect you may have a screen resolution issue. If there is a recommended option for your system you might want to give that a try. I am not sure of any solution, but trying to give you what I find.

I have a similar problem.  The default window size places parts of the window outside the edges of the screen, making it impossible to resize the window other than to maximum (screen size).  When resized to maximum it is not possible to then set a custom size:  the only options are to restore (ie to the "oversize" dimensions) or to minimize.  It is infuriating.

We are now on version 10, and the problems still exists.

OS Win 7 64bit Pro

CS6 Acrobat Pro v10.1.8

Screen 2: HP LP2065 (Small Screen)

Screen 1: NEC PA301w (Large Screen)

1. Main OS/working screen the smaller HP (Screen 2 as identified by Windows).
2. PDF opened on the small screen and then moved to and resized in the larger NEC screen to be larger than the smaller HP screen.
3. Open another pdf from Windows Explorer. It opens in the HP screen at the same size as the document in the NEC screen, with the bottom LH corner of the document on the bottom LH corner of the NEC screen. But if the document on the NEC screen is wider than the smaller screen, it will align with the RHS. This means the top (and left) of the document including the Adobe menu bar is off the top of the screen. This can be dropped down, but not resized, by clicking on the thin window border to the right of the pdf scroll bar.
4. This does not happen if all pdf documents have been closed on the NEC screen

Screen dump below. This shows the smaller HP screen on the left and the larger NEC screen on the right.

Message was edited by: MartinNZ. 1. Acrobat version added. 2. Image changed

I'm having a similar problem, although I'm using an older version of Acrobat- 9.5.5. I have a multiple monitor setup, and Acrobat opens new files sent to me on a landscape monitor with the top (title bar) above the monitor and the bottom below the monitor. Oh, and it happens on a bunch of my older files that previous opened fine. This started fairly recently, perhaps around the time of an Adobe reader update. But to be clear, the file IS opening in Acrobat. It is possible to move the window- hover over the Acrobat button on the task bar until it shows thumbnails of open windows above it, move the pointer over the thumbnail, right click, then use the arrow keys to move the window. Then it remembers positioning if opened again- but the next new file gets the same treatment. If I create a brand new file, this does not happen. And this monitor setup is not new for me- two verticals and one horizontal in a single desktop- although I swapped in a different vertical monitor. Windows 7 Pro, up to date. It's frustrating. I'd love to just be able to tell it to default to a different monitor.

I have the same problem, running Win7x64 with Acrobat 9.5.5

Not the cutting off since both monitors run on the same resolution, but I want all pdf's to open on second monitor (last Acrobat position).

Have 2 exact monitors.

Want Acrobat documents to open on second monitor.

The first opened document opens on the last position (second monitor) but the next opened documents open on the first monitor.

Can you please fix this in an update adobe?

Does this happen in a supported version (11)? There will certainly be no updates to 9.

It happens in a more recent version of Acrobat (10.1.9.22). I have a 3 monitor setup. Two on the right are larger than the third on the left. I don't seem to have any trouble when I open PDF's with the two larger monitors when Acrobat is opening on them, but whenever I open one where they open on the smaller monitor the whole top of the file is off screen (see left portion of image below).

I use Alt-Spacebar + M (for move) in order to bring the top of the file back down so I can resize, etc. But this get's annoying to have to do this every time I open files onto that smaller monitor.

Does anyone know if this has ever been fixed in any version of Acrobat Pro?

I've had this issue for years with version 9 Pro.  I have two identical monitors. one of them is setup in landscape mode and the other in portrait mode.  I setup the one in portrait mode specifically for reading PDF files.

When I open the first PDF it opens fine on the portrait (secondary) monitor, but when I open subsequent PDF's they open on the landscape (primary) monitor in the same dimension window as the first, which is too tall for the screen.  It also places the window precisely centered on the screen vertically so that the top and bottom are equally cut-off.

This has happened EXACTLY the same EVERY TIME for many years under multiple fresh installations on multiple computer platforms with different ATI and NVIDIA display cards and under Windows XP 32-bit, Windows 7 64bit (all 3 service packs), Windows 8 64bit, and finally Windows 8.1 64bit.

I really have no need to upgrade from Creative Suite 4, especially since I paid over a thousand dollars for this software.

Still looking for a resolution to this....?

Still having this issue as well. Here's a screenshot of how my top bar is misplaced by default. I have a two monitor setup. Really annoying. If I resize the window on the left or right, the issue is fixed.

This doesn't answer the reason for the problem or a direct fix.

It is a work around that can hopefully relive some of the annoyance - as it has done for me

Use the cascade windows shortcut Ctrl+Shift+J. This will push all of the adobe reader windows onto the same monitor and resize them so they cascade.  From there you can grab the relevant window and move it around from there.

This problem, and worse (windows control bar and acrobat menu bar not showing) still exist in Acrobat XI Pro 11.0.0.9.

and it seems in many other releases including Acrobat Pro 8. This makes me look outside Adobe software for a solution.

(and it seems to have just started, across multiple releases)

I believe such problems often occur because Windows is reporting the wrong screen parameters to programs. Unfortunately I do not have a solution, but you might try playing with your screen settings.

Hi. Try F8 or F9. Also try run in Windows XP compatibility.

If anyone still has this problem in 2014, for 90% of people the solution has been to update Kapersky antivirus.