3 Replies Latest reply on Mar 15, 2013 9:49 AM by Jeff Bellune

    Premiere Pro crashes on launch - cooltype.dll

    tomskyflashing

      I've encountered a strange problem today after installing Premiere Pro on a new system. After launching the program for one time, Premiere will refuse to open anymore afterwards, crashing instead. Windows 7 points the error at:

       

        Fault Module Name:CoolType.dll
        Fault Module Version:5.10.31.19243

       

      Now, I followed adobe's troubleshooting steps by deleting all the adobeFnt*.lst's and that does resolve the problem - for just one time. Then we're back to this error. I've narrowed the program files down to those two:

      • AdobeFnt_CMaps.lst
      • AdobeFnt_OSFonts.lst

      They're located in: C:\Users\*USERNAME*\AppData\Local\Adobe\TypeSupport\CS6

       

      Premiere Pro is not the only program affected by this. This exact error happens with:

      • After Effects
      • Encore
      • Illustrator

      There may be others but those are the ones I've found. (Photoshop, Audition, Prelude, and Bridge are not affected). Once any of these programs are launched (after deleting those files), none of the other onces can be launched until those files are deleted again.

       

      I've tried to reinstall the programs to no avail. I can keep deleting those two files at program start but how do I fix this?