4 Replies Latest reply on Mar 20, 2013 10:28 PM by andaleebfatima1

    Photo Mail Error message

    jzittle Level 1

      When I am trying to use Photo Mail I get the error message "Elements 11 Organizer has stopped working" and the program crashes.

        • 1. Re: Photo Mail Error message
          ukgaurav Adobe Employee

          Try running Organizer in Compatibililty mode.


          - Quit Elements Organizer if already opened

          - Locate 'PhotoshopElementsOrganizer.exe' on your drive

          - Right click on file and select 'Properties'

          - Switch to 'Compatibility' tab

          - Select check box 'Run this program in compatibility mode for:'

          - Select 'Windows XP SP3'. Hit 'OK'

          - Launch Organizer and try Photomail workflow once again

          • 2. Re: Photo Mail Error message
            andaleebfatima1 Adobe Employee

            Please try running PhotoshopElementsOrganizer.exe with Admin rights.

            For this, right click on the exe >> Run as admin. You will find this exe at the location-

            C:\Program Files (x86)\Adobe\Elements 11 Organizer\ on 54 bit machine


            C:\Program Files\Adobe\Elements 11 Organizer on 32-bit machine



            • 3. Re: Photo Mail Error message
              jzittle Level 1


              I got PhotoMail and Email attachments to work by reinstalling  PS Elements

              11.  Thanks for your ideas but they were about 5 hours  late!  I have

              installed Windows 8 on my Sony laptop and have had a few  puzzling problems. 

              Another I have is when I try to click on newly  installed  .MTS videos in

              Organizer, I get an error message "Unable to  load movie  The selected file cannot

              be played because your system does not  have the required (codec)

              installed.  They used to play in PSE10.  I  do not have Premiere 11 but I do have

              Premiere 10.  Could that be the  reason?  Do I need put all of my  .mts  videos

              in Premiere  10 first?

              • 4. Re: Photo Mail Error message
                andaleebfatima1 Adobe Employee

                Organizer 11 will play your .mts videos only if you have PRE11 since PRE provides it the necessary codecs to play these videos. IMO, PRE10 won't help in playing these videos in Organizer 11. You can get better advice on this issue if you post the same in Premiere Elements Forum. (http://forums.adobe.com/community/premiere_elements)