15 Replies Latest reply on Mar 20, 2013 7:10 AM by Peter Spier

    Bridge won't launch

    JWH-NIRC Level 1

      I cannot get the Minibridge to launch in InDesign CS6 on Windows 7. It asks me to click a button to launch it, and then it just circles round and round with the message "waiting for Bridge CS6". Same thing in Photoshop. I am running Photostop and Illustration in 64-bit, but the InDesign by default loads under Programs (86).

        When I click on either Bridge or Bridge 64-bit in the program files, nothing seems to load either. I followed the intructions at http://helpx.adobe.com/photoshop/kb/error-waiting-for-bridge-cs5.html. I tried Soltuion #1 and Soluttion #4 there. No go. Then I reinstalled the program. No change.

         Any idea what could cause this? I need it because I am getting a color synchronization error in InDesign and my printer is printing the wrong colors.

        • 1. Re: Bridge won't launch
          Peter Spier Most Valuable Participant (Moderator)

          You should try trashing the Bridge prefs -- that used to work for me.

           

          I think the same Ctrl + Alt + Shift trick on startup of Bridge should work, but you need to be really fast.

          • 2. Re: Bridge won't launch
            JWH-NIRC Level 1

            I am not sure at what point I should try this. Should I click on "launch bridge" and then do it? And where are the Bridge prefs located?

              Sorry for the questions, but this is my first time with this problem.

            • 3. Re: Bridge won't launch
              Peter Spier Most Valuable Participant (Moderator)

              No, you want to press the three keys immediately after launching the full Bridge (just like using the keys to reset ID prefs). Once you've reset the Bridge prefs this way try launching Mini Bridge again.

              • 4. Re: Bridge won't launch
                JWH-NIRC Level 1

                Could you tell me which Bridge I should use? Since InDesign is only available in 32-bit, and Illustrator and Photoshop is installed in the 64-bit, I am not sure which one I should be using in InDesign.

                • 5. Re: Bridge won't launch
                  Peter Spier Most Valuable Participant (Moderator)

                  Not sure, though it looks like they share the same prefs. Do both?

                  • 6. Re: Bridge won't launch
                    JWH-NIRC Level 1

                    Actually, neither of them work. There is a slight flash down near the lower right of the screen, but no icion in the popup window. In addition, the Application Manager just runs in circles, too, even after a complete reinstallation of the CS6 Suite.

                    • 7. Re: Bridge won't launch
                      Peter Spier Most Valuable Participant (Moderator)

                      Are you saying Bridge doesn't launch from it's own .exe file?

                       

                      Reinstallation does not remove preferences unless you specifically tell the uninstaller to remove them.

                      • 8. Re: Bridge won't launch
                        JWH-NIRC Level 1

                        Yes, I tried starting Bridge from the EXE file. A flash in the lower task bar of Windows, then nothing. So I have no way of knowing if the Ctrl-Shift-Alt trick worked or not. Is there another way to remove the preferences?

                        • 9. Re: Bridge won't launch
                          Peter Spier Most Valuable Participant (Moderator)

                          Sounds like Bridge did not launch properly, but it may actually be running in Task Manager. If it is, right-click the Bridge.exe process and "end peocess tree."

                           

                          There is a way to manually delete the prefs, but I can't remember it, and an hour of searching hasn't brought it up (you can ask inthe Bridge forum) for me, so perhaps just renaming the Bridge CS6 folder in your \<Username>\AppData\Roaming\Adobe\ folder might work.

                          • 10. Re: Bridge won't launch
                            JWH-NIRC Level 1

                            The Task Manager was the first thing I checked, and the only thing running that I didn't immediately identify is "Adobe LM Service". Nothing under "Processes."

                            • 11. Re: Bridge won't launch
                              Peter Spier Most Valuable Participant (Moderator)

                              If it's not running you don't need to kill it before renaming the folder.

                              • 12. Re: Bridge won't launch
                                JWH-NIRC Level 1

                                Could you tell me where the folder with the Bridge prefs is located?

                                  Also, I tried the "run as administrator" option suggested on the page you sent me to, but there is no change.

                                • 13. Re: Bridge won't launch
                                  Peter Spier Most Valuable Participant (Moderator)

                                  I think you've got your two threads mixed up here. I'm not able to find the directions I had for manual deletion that told me the name and location of the file, so I suggested above that you rename the entire Bridge CS6 folder in your user profile.

                                   

                                  I didn't send you to any other pages, but I did follow one of the other links in the other thread, and saw the suggestion to add a folder called Bridge CS2 in the same location as the CS6 folder. Did you try that?

                                  • 14. Re: Bridge won't launch
                                    NIRC Level 1

                                    Sorry, but I really don't know what it means to "rename the entire Bridge CS6 folder in your user profile." What is this profile and where is it?

                                      In #1 you told me to trash the Bridge prefs, and then gave a short cut. Since that didn't work, I wanted to do it manually, but don't know where to find it.

                                    • 15. Re: Bridge won't launch
                                      Peter Spier Most Valuable Participant (Moderator)

                                      And because I don't know for sure which file it is, either, I can't tell you where to find it with absolute certainty. But I expect that it is probably a part of your user profile, like the prefs for other Adobe apps. In post #9 I provided most of the path to the folder for you. I don't know where your user accounts are stored, but try C:\Users\<your user name here>\AppData\Roaming\Adobe\. This is most likely a HIDDEN folder so you will need to open Windows Explorer and go to Tools >Folder Options... and select the View tab, then click the radio button to Show Hidden Files, Folders and Drives before you can get to the folder you need.