· Hi Jeff,
Thanks for trying to help. This is the reply to the questions in bold - red
· What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).
· Have you <http://adobe.ly/lsrkmJ> installed the recent updates? (If not, you should. They fix a lot of problems.)
Yes, I have installed the latest update for Premiere 5.0.3 for retail DVD
· What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
· Windows 7 enterprise – service pack 1
· What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
· Source files MP4 – I´m not sure if you need all these but these are the extensions that come with the MP$ from my JVC GY-HM100E camera – SMI, PPN, XML, BIM
· If you are getting error message(s), what is the full text of the error message(s)?
· Abobe Premiere Pro CS5 has stopped working
· A problem caused the program to stop working correctly. Please close the program
· Close program
· What were you doing when the problem occurred?
· I work in a laptop HP Mobile workstation EliteBook 8540w. The screen display broke and I had to replace some fuses. This was done professionally and now the laptop screen is fixed. Since then Premiere gave me the error message above when trying to play video from either the source or programs window inside the application. I uninstalled and reinstalled Premiere from my CDs but the problem persist.
· Has this ever worked before? Yes, it work just fine before having the screen problem
· What other software are you running? When using premiere I only have outlook and chrome running in the background. At the most also Microsoft word
· Do you have any third-party effects or codecs installed? No. But maybe I did run a codec when first installing Premiere on Jan 2011. I don´t remember.
· Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU). Adapter type NVIDIA Quadro FX 880M – total available graphics memory 2743MB Dedicated video memory = 1024 MB, System video memory = 0MB, Shared system memory = 1719 MB
· Are you using <http://blogs.adobe.com/premiereprotraining/2011/02/cuda-mercury-playback-engine-and-adobe- premiere-pro.html> Mercury Playback Engine GPU Acceleration? No, that I´m aware of.
· Does the problem only happen with your final output, with previews, or both? Since I can´t render the clip I can´t output it either. So both.
If there is any information I omitted and that you need please let me know. Thanks again for your help, I really need to finish a project for a client and I´m very concerned.
When they fixed the display, did they change anything else? Like maybe the version of your display driver?
Before you try any further troubleshooting, try launching Pr from a desktop or start menu shortcut while holding down the Shift+Alt keys. Hold them down until you see the welcome screen. Shift resets the plug-in cache and Alt resets the preferences.
Also, make sure you copy the entire folder structure from the card to your hard drive and not just the MP4 files from the card.
>laptop HP Mobile workstation EliteBook 8540w.
Does your laptop have dual display options? - Read below for possible problems, and fixes
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
I don´t think so but I can´t confirm until Monday.
Shift+alt did reset the preferences and plug-ins but didn´t work.
Yes, I always copy the complete structure from the video memory card.
What do you suggest next?
I´ll check and see. thanks
Go ahead and update your video card drivers.
I updated the NVIDIA Quadro FX 880M via the control panel-display from windows to make sure I got the right one. Unfortunately it didn´t work. I also restarted the laptop but still the same problem.
Rather than updating the video driver via Windows, go to the nVidia Web site, plug in your card's model #, and your OS, and check for the latest driver. Manually verify that that is the one that you have installed. If not, then download and install that latest driver. Test. Chances are good that Windows will be about 6 mos. out of date, when it comes to the video driver.
Ok but which download type should I chose based on my product:
Product type: Quadro
Product series: Quadro FX series (notebooks)
Product: Quadro FX 880M
Os Windows 7 64-bit
The options for download type from the manufacturers webpage are:
Eds Max performance driver
Quadro ODE graphics driver
Quadro perfromance driver
autoCAD performance driver
3ds Max performance drive
Mercury transmit plugin
The obvious to me would be Quadro performance driver but I want to be sure.
I went back to the manufacturer´s website using internet explorer instead of chrome and the automatic driver detection worked this time. I installed the appropriate driver directly from NVIDIA but I still have the same problem.
It been a long day. Thanks all for your help
It's not about whether the auto-update feature worked or not. It's about downloading the correct driver(s). The auto-update stuff may be two or more versions behind.
I don't have a Quadro card, so I don't know what driver files are required and what ones are optional. But your best bet is to get whatever files you need directly from the nVidia site.