Step 1: Follow the instruction in the top part: "Solution: Install the CS6 Functional Content"
This will install the basic library. If you have CS5.5 installed, backup your Encore library there; it will be deleted by the install.
Step 2: Follow the instructions at the bottom of the link above: "Additional solution: Install the Resource Central library content"
I just noticed that the link about this topic that was present for months at the top of this forum is no longer there.
You have saved my day.
I wish I could have invited you to a small dinner.
Many, many thanks.
Join us in the lounge. The Rolling Rock is on you. Used to have free Yoodels, but no one can agree on a replacement...
Edit: That's the Premiere forum lounge; its always dark in the Encore lounge...
I did this Solution: Install the CS6 Functional Content several weeks ago and now there gone again.
Just to clarify: after the functional content install, you had a few menus? Or the full library with buttons? And what you have now is no library content at all, or a few menus and no buttons?
no all the content as disappeared. I am on line chating with support right now but we have just started. I looked in Program files, Adobe, APCS6, Presets and have 3 folders Styles, Templates, Textures.
I think these are the folders that Encore should find but isn't.
I hope support got this sorted for you.
Are you in fact running Encore CS6? If by any chance you are running Encore CS5.5 (actually Encore CS5.1), note that installing the CS6 functional content deletes the Encore CS5.5 library. Go figure.
If not, look at Encore CS6, Edit -> Preferences -> Media. See the location of the library? Since nothing is there, that location is probably empty. Is it?
If it is the default directory for the Encore library, I would just redo the functional content install and adding the full library content.