8 Replies Latest reply on Feb 7, 2014 5:34 AM by dami fornaio

    Adobe Lens Profile Creator Crashes with DNG files

    samueljohnchia Level 1

      Hi, I'm using Win 7 with the latest version of the Adobe Lens Profile Creator, v 1.0.4. I have no issues generating profiles from jpeg or tiff files, but every time I try to add a DNG file, I get a "Adobe Lens Profile Creator has stopped working..." error message. The DNG files were created from a Canon 5D Mk II .CR2, using the latest DNR converter 7.3.

       

      The crash information from Windows Reliability Monitor goes:

       

      Description

      Faulting Application Path:          F:\Adobe Lens Profile Creator\Adobe Lens Profile Creator 1.0.4\Adobe Lens Profile Creator.exe

       

       

      Problem signature

      Problem Event Name:          APPCRASH

      Application Name:          Adobe Lens Profile Creator.exe

      Application Version:          1.0.0.0

      Application Timestamp:          500d1325

      Fault Module Name:          Adobe Lens Profile Creator.exe

      Fault Module Version:          1.0.0.0

      Fault Module Timestamp:          500d1325

      Exception Code:          c0000005

      Exception Offset:          0007ce0c

      OS Version:          6.1.7601.2.1.0.256.48

      Locale ID:          1033

      Additional Information 1:          0a9e

      Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

      Additional Information 3:          0a9e

      Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

       

       

      Files that help describe the problem

      AppCompat.txt

      WERInternalMetadata.xml

      memory.hdmp

      minidump.mdmp

       

      Really appreciate any help to solve this issue, so I can continue to create raw lens profiles. Thanks!