7 Replies Latest reply: Mar 18, 2013 9:44 AM by Mylenium RSS

    "DynamicLink is not available" error, can somebody help me?

    iamjuliani

      Sorry, my english is not the best, but I'll try to explain the best I can. I'm trying to open a video in Photoshop, to make gifs, it's the first time I'm trying to do something like this ever. But everytime I go to Import > Video Frames to Layers, the same error appears in my screen:

       

      erro.jpg

       

      I've trying to do all the tips that I found here, and none of them has worked. Can somebody help me, please?

        • 1. Re: "DynamicLink is not available" error, can somebody help me?
          Mylenium CommunityMVP

          You are not providing any system specs, details about your video and otehr info. From your screenshot we can only conclude that you are using windows XP and well, then certain functions simply won't be avialable no matter what. Refer to the Tech Specs on the product page and provide more info.

           

          Mylenium

          • 2. Re: "DynamicLink is not available" error, can somebody help me?
            iamjuliani Community Member

            This are the system specs, I think you asked for:

             

            Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32

            Operating System: Windows XP 32-bit

            Version: 5.1 Service Pack 3

            System architecture: Intel CPU Family:15, Model:4, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3

            Physical processor count: 1

            Processor speed: 2266 MHz

            Built-in memory: 1023 MB

            Free memory: 70 MB

            Memory available to Photoshop: 779 MB

            Memory used by Photoshop: 70 %

            Image tile size: 128K

            Image cache levels: 4

            OpenGL Drawing: Disabled.

            OpenGL Drawing Mode: Basic

            OpenGL Allow Normal Mode: False.

            OpenGL Allow Advanced Mode: False.

            OpenGL Allow Old GPUs: Not Detected.

            Video Card Vendor: NVIDIA Corporation

            Video Card Renderer: GeForce 6200/AGP/SSE2

            Display: 1

            Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1024

            Video Card Number: 1

            Video Card: NVIDIA GeForce 6200 

            OpenCL Unavailable

            Driver Version: 6.14.13.0142

            Driver Date: 20120515101800.000000-000

            Video Card Driver: nv4_disp.dll

            Video Mode: 1024 x 768 x 4294967296 cores

            Video Card Caption: NVIDIA GeForce 6200 

            Video Card Memory: 256 MB

            Video Rect Texture Size: 4096

            Serial number: Tryout Version

            Application folder: C:\Arquivos de programas\Adobe\Adobe Photoshop CS6\

            Temporary file path: C:\DOCUME~1\Windows\CONFIG~1\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              Startup, 37,3G, 17,3G free

            Required Plug-ins folder: C:\Arquivos de programas\Adobe\Adobe Photoshop CS6\Required\

            Primary Plug-ins folder: C:\Arquivos de programas\Adobe\Adobe Photoshop CS6\Plug-ins\

            Additional Plug-ins folder: not set

             

             

            Installed components:

               A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

               ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

               AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

               AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

               adobe_caps.dll   Adobe CAPS   6,0,29,0  

               AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

               aif_core.dll   AIF   3.0   62.490293

               aif_ocl.dll   AIF   3.0   62.490293

               aif_ogl.dll   AIF   3.0   62.490293

               amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

               ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

               BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

               boost_date_time.dll   DVA Product   6.0.0  

               boost_signals.dll   DVA Product   6.0.0  

               boost_system.dll   DVA Product   6.0.0  

               boost_threads.dll   DVA Product   6.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

               CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

               data_flow.dll   AIF   3.0   62.490293

               dvaaudiodevice.dll   DVA Product   6.0.0  

               dvacore.dll   DVA Product   6.0.0  

               dvamarshal.dll   DVA Product   6.0.0  

               dvamediatypes.dll   DVA Product   6.0.0  

               dvaplayer.dll   DVA Product   6.0.0  

               dvatransport.dll   DVA Product   6.0.0  

               dvaunittesting.dll   DVA Product   6.0.0  

               dynamiclink.dll   DVA Product   6.0.0  

               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

               filter_graph.dll   AIF   3.0   62.490293

               hydra_filters.dll   AIF   3.0   62.490293

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               image_compiler.dll   AIF   3.0   62.490293

               image_flow.dll   AIF   3.0   62.490293

               image_runtime.dll   AIF   3.0   62.490293

               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

               libeay32.dll   The OpenSSL Toolkit   0.9.8g  

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

               LogSession.dll   LogSession   2.1.2.1640  

               mediacoreif.dll   DVA Product   6.0.0  

               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CS6   CS6  

               Plugin.dll   Adobe Photoshop CS6   CS6  

               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

               PSArt.dll   Adobe Photoshop CS6   CS6  

               PSViews.dll   Adobe Photoshop CS6   CS6  

               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

               shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

               ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               TfFontMgr.dll   FontMgr   9.3.0.113  

               TfKernel.dll   Kernel   9.3.0.113  

               TFKGEOM.dll   Kernel Geom   9.3.0.113  

               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               wu3d.dll   U3D Writer   9.3.0.113  

             

             

             

             

            Required plug-ins:

             

             

               Accented Edges 13.0

               Adaptive Wide Angle 13.0

               ADM 3.11x01

               Angled Strokes 13.0

               Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Bas Relief 13.0

               BMP 13.0

               Chalk & Charcoal 13.0

               Charcoal 13.0

               Chrome 13.0

               Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Color Halftone 13.0

               Colored Pencil 13.0

               CompuServe GIF 13.0

               Conté Crayon 13.0

               Craquelure 13.0

               Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Crop and Straighten Photos Filter 13.0

               Crosshatch 13.0

               Crystallize 13.0

               Cutout 13.0

               Dark Strokes 13.0

               De-Interlace 13.0

               Dicom 13.0

               Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Diffuse Glow 13.0

               Displace 13.0

               Dry Brush 13.0

               Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Embed Watermark 4.0

               Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Extrude 13.0

               FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Fibers 13.0

               Film Grain 13.0

               Filter Gallery 13.0

               Fresco 13.0

               Glass 13.0

               Glowing Edges 13.0

               Grain 13.0

               Graphic Pen 13.0

               Halftone Pattern 13.0

               HDRMergeUI 13.0

               IFF Format 13.0

               Ink Outlines 13.0

               JPEG 2000 13.0

               Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Lens Blur 13.0

               Lens Correction 13.0

               Lens Flare 13.0

               Liquify 13.0

               Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Mezzotint 13.0

               Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Mosaic Tiles 13.0

               Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Neon Glow 13.0

               Note Paper 13.0

               NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Ocean Ripple 13.0

               Oil Paint 13.0

               OpenEXR 13.0

               Paint Daubs 13.0

               Palette Knife 13.0

               Patchwork 13.0

               Paths to Illustrator 13.0

               PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Photocopy 13.0

               Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Pinch 13.0

               Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Plaster 13.0

               Plastic Wrap 13.0

               PNG 13.0

               Pointillize 13.0

               Polar Coordinates 13.0

               Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Poster Edges 13.0

               Radial Blur 13.0

               Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Read Watermark 4.0

               Reticulation 13.0

               Ripple 13.0

               Rough Pastels 13.0

               Save for Web 13.0

               ScriptingSupport 13.0.1

               Shear 13.0

               Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Smart Blur 13.0

               Smudge Stick 13.0

               Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Spatter 13.0

               Spherize 13.0

               Sponge 13.0

               Sprayed Strokes 13.0

               Stained Glass 13.0

               Stamp 13.0

               Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Sumi-e 13.0

               Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Targa 13.0

               Texturizer 13.0

               Tiles 13.0

               Topaz Star Effects 10.0

               Torn Edges 13.0

               Twirl 13.0

               Underpainting 13.0

               Vanishing Point 13.0

               Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Water Paper 13.0

               Watercolor 13.0

               Wave 13.0

               WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               Wind 13.0

               Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

               ZigZag 13.0

             

             

            Optional and third party plug-ins:

             

             

               Camera Raw 7.3

               Topaz Adjust 5 10.0

               Topaz BW Effects 2 10.0

               Topaz Clean 3 10.0

               Topaz DeJpeg 4 10.0

               Topaz DeNoise 5 10.0

               Topaz Detail 3 10.0

               Topaz InFocus 10.0

               Topaz Lens Effects 10.0

               Topaz ReMask 3 10.0

               Topaz Simplify 4 10.0

               TopazRemaskAutomate NO VERSION

            Plug-ins that failed to load: NONE

            Flash:

               Mini Bridge

               Kuler

            Installed TWAIN devices: NONE

            • 3. Re: "DynamicLink is not available" error, can somebody help me?
              Curt Y Community Member

              It looks like you only have less than 2 gig of ram and only 779 meg for Photoshop.  I don't see how the program even runs.  You need at least 4 gigs to make it limp along.

               

              The days of the XP OS are over.  If you are going to run modern programs you need a 64 bit program with min. of 8 gigs of ram and a decent video card.

               

              Built-in memory: 1023 MB

              Free memory: 70 MB

              Memory available to Photoshop: 779 MB

              Memory used by Photoshop: 70 %

              • 4. Re: "DynamicLink is not available" error, can somebody help me?
                Noel Carboni Community Member

                By the way, you may want to update Photoshop to the latest release - i.e., 13.0.4 at the time of this writing. 

                 

                -Noel

                • 5. Re: "DynamicLink is not available" error, can somebody help me?
                  Curt Y Community Member

                  Noel Carboni wrote:

                   

                  By the way, you may want to update Photoshop to the latest release - i.e., 13.0.4 at the time of this writing. 

                   

                  -Noel

                  I thought latest update for Windows OS was 13.0.1.1

                  • 6. Re: "DynamicLink is not available" error, can somebody help me?
                    Noel Carboni Community Member

                    Sorry, yes, I think you're right.  The confusion of the version numbering got the better of me.  I'm on 13.1.2 as my head is now in the clouds.

                     

                    -Noel

                    • 7. Re: "DynamicLink is not available" error, can somebody help me?
                      Mylenium CommunityMVP

                      Your graphics card does not have enough memory, so the video stuff never even initializes. At least a 512 MB card is required. This will never work on your system. As the others said, you are, by today's standards, running a toaster...

                       

                      Mylenium