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Hi yard camel and welcome to the RH forums.
Are you talking webhelp output here if the output is being stored on a network?
Hi, Colum: output is HTML help. Machines are all running either XP or Vista.
Two things spring to mind...
1/ Download and install the RH 5.0.2 patch. You'll find it at this link.
2/ Vista is not supported with this version. The newly released RH7 is the only version where Vista is supported.
Try the patch and see if that solves the problem.
Sorry, Vista's kind of a red herring. What struck us is that while we've seen this "results-no-results" behavior over the last 2-3 years (i.e., way before Vista), lately it seems worse.
Will try the RH patch and see, thanks.