I'm also getting the "online services encountered an error" message however I get it when trying to render a video; specifically, when trying to activate the mpeg-2 component. using premiere elements 11
What model of camcorder is this video coming from and what resolution is it?
Did you use Premiere Elements' Add Media/From Flip or Camera tools to get the video from the camcorder to your computer?
Have you ensured you have the latest version of Quicktime, per the program's requirements?
Thanks for your reply.
The videos in question were actually rendered in Adobe Premiere Elements 10. Now I can load them in after effects or any other program, but not in Adobe Premiere Elements 10.
Which exact Share settings did you use to output it?
And, when you started your Premiere Elements project, which project setttings did you select?
Also, do you have the latest version of Quicktime?