12 Replies Latest reply on May 29, 2013 12:03 PM by akshay

product survey when starting photoshop

AnnaDolinda Mar 19, 2013 2:02 AM

Recently when I start photoshop I get the message if I want to fill in a survey. I did this twice now, but the message keeps popping up every time I open photoshop. Really annoying. Does anyone know how to get rid of it?

1. Re: product survey when starting photoshop

sudarshan.t Mar 20, 2013 11:14 PM (in response to AnnaDolinda)

AnnaDolinda, you should have an option that says 'Don't ask again' or 'Don't show this again' in the popup window.

If you don't see either of these two, please take a screenshot of what you see the next time you see it and post it here so we can check.
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2. Re: product survey when starting photoshop

AnnaDolinda Mar 21, 2013 2:13 AM (in response to sudarshan.t)

Hi, yes of course I also choose the option 'Do not participate' but I still get that message when I start Photoshop again. So then I thought: ok, I will participate to get rid of it, but that didn't work either.
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3. Re: product survey when starting photoshop

AnnaDolinda May 23, 2013 8:57 AM (in response to sudarshan.t)

Anyone? The message keeps appearing every time no matter and I click 'do not participate'

autoquote deleted by PECourtejoie
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4. Re: product survey when starting photoshop

AnnaDolinda May 22, 2013 2:33 AM (in response to AnnaDolinda)

It was gone for a while, but now it pops up again every time I open photoshop and I cannot get rid of it, no matter how many times I choose the option DO NOT PARTICIPATE. And also if I open photoshop by opening the original illustration in Indesign, I only get this message and it ignores my request to open the illustration. I have to give that command again after I refuse to participate. EVERY TIME. I choose Participate a couple of times hoping that would do the trick, but no...
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5. Re: product survey when starting photoshop

akshay May 22, 2013 10:00 AM (in response to AnnaDolinda)

Hi AnnaDolinda,

Could you please confirm if there is any external hard drive connected to the machine or any live backup running on the computer?
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6. Re: product survey when starting photoshop

AnnaDolinda May 22, 2013 11:18 AM (in response to akshay)

Hi, yes, I have my time machine backup. But today I did switch on the harddrive.
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7. Re: product survey when starting photoshop

AnnaDolinda May 22, 2013 11:19 AM (in response to AnnaDolinda)

I meant NOT switch on...
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8. Re: product survey when starting photoshop

akshay May 22, 2013 1:30 PM (in response to AnnaDolinda)

Could you please launch Photoshop after ejecting external drives and disabling time machine.
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9. Re: product survey when starting photoshop

AnnaDolinda May 22, 2013 1:43 PM (in response to akshay)

Hi, that didn't make a difference, still get the message... No backup disc and time machine off.
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10. Re: product survey when starting photoshop

akshay May 23, 2013 7:15 AM (in response to AnnaDolinda)

Hi Anna,
Would it be possible to do a screen sharing session for assistance on this issue.
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11. Re: product survey when starting photoshop

AnnaDolinda May 29, 2013 1:56 AM (in response to akshay)

Hi, sorry for my late reply, I was busy and I had a short holiday. But a screen sharing session is fine by me, just let me know when you have time for this.
Thanks!
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12. Re: product survey when starting photoshop

akshay May 29, 2013 12:03 PM (in response to AnnaDolinda)

Hi Anna.

Please check your private messages, i have shared my email id and meeting URL for screen sharing session.
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