I have the same problem and it prevents me from automatically exporting photos from lightroom.
In frustration decided to try the uninstall/reinstall route to see if that fixes this problem. Havn't yet spent any time on the reinstalled CS6 to know if it's a cure ... will let evryone know on here if it is not a fix.
Please close the application .
Delete the cache.db file in the following location .
Windows: System\Program Files\Common Files\Adobe\ Adobe PCD \cache\ ;
MAC: /Library/Application Support/Adobe/Adobe PCD/Cache/
Relauch the application and it should not pop up the same message again .
I have the same problem. Tried deleting the cache.db file, didn't work. Interestingly: Immediately after you launch Photoshop, if you hover the cursor over the place where the Help menu normally appears and click on it the moment it appears, it allows the "Help Adobe Improve..." message to fully open so that you can click "do not participate" and be allowed to use Photoshop without hanging. I have no idea why, but it works every time ... and if I don't click Help before the box appears, Photoshop hangs. Wish the damn box would go away ...
I've tried all these options and nothing has helped. Anyone have any further suggestions?
Are you sure you are clicking on the Photoshop Help menu when it appears, and not your operating system or browser Help menu? On my MacBook they are fairly close.
This started happening to me too as soon as I downloaded Yosemite OS for my MacBook Pro... OMG, this is so annoying. If anyone figures out how to fix this please let me know!!!! I wish adobe would read up on these threads and answer them.@
Im not having any issue with it crashing. That dialog window is coming up everytime I start PS CS6 (see photo below). When I hit either Participate or Not, PS still loads fine.
I am not very tech savvy so I have no idea how to get to that info you said... --> After doing that, various bits of information were also stored in the .plist file under ‘CS6′ about my opting in or out, so if the above fix doesn’t work you might like to investigate those.
I wonder is your account Standard or Admin?
If you going into Mac's System Preferences > Users and Groups If you are listed as a Standard user,
Highlight your name, and check "Allow user to administer this computer" Reboot and try again.
I'm an Admin. I always have been. This just started for me recently (I wanna say 6/14)
I am told MacKeeper causes problems. Hopefully you did not install that.
The only idea remaining is to uninstall/clean/reinstall.
Let's go over that:
No need to deactivate, so skip that.
In your CS6 folder is a shortcut to the uninstaller. I would like you to check "Remove Preferences" when you run the uninstaller.
When that's done, download the CS-CC Cleaner for the Mac. Run that.
As far as your Mac goes, Run Disk Utility on your volume.
Then reinstall CS6 and updates.
It's is a "nuke and pave" approach, but if you do not want to be messing with internals you do not understand, it's the best way to go.
Ah ha, thx for the info. I did have mackeeper installed for awhile. I have heard that too about that software. I uninstalled it back in may. This pop-up window did not begin to show up until June. I cannot find my copy of CS6, so I'll have to look for it before I reinstall.
I'm a little confused in your instructions when running Disk Utility, but I will cross that bridge when I get there.
Thx for all your help gener7
Well, when you get to it, ask me if you are not sure.
Here is a detailed discussion on removing any remnants of Mackeeper. Join the thread there if you have questions.
Thank you gener7
I believe the issue is fixed. I downloaded CS6 from that site (I guess it remembered my security key from last time I installed it). After I reinstalled it, I have not had a problem with that window hoping up.
I never had to do anything with the Verify Disk and repair I also had an issue with adobe bridge, but I guess the reinstall helped that also.