To help troubleshoot we'll need the following system information:
- Operating system
- Flash Player version
Try the link above to get the version. It would also be helpful to have a sample URL that is giving you this message.
Removed your phone numbers as I'm assuming you don't want these posted on a public forum.
Can you try going through the steps outlined in the two faq's below. Also, where you able to go to the Flash Player Version page and see both the animation and flash player version number displayed?