17 Replies Latest reply: Mar 20, 2013 11:53 AM by SteveH59 RSS

    Premiere Elements 11 (Trial) question

    SteveH59 Community Member

      Hello

       

      What might be the reason why Premiere Elements 11 (Trial) will not open up when I double-click on its desktop icon?

       

      I have successfully installed it today - but not used it - and I can see it in the Control Panel and there is a folder for it under Adobe in my Windows 7 Program Files folder on my C drive.

       

      Thanks

       

      Steve

        • 1. Re: Premiere Elements 11 (Trial) question
          the_wine_snob Community Member

          Let's step back just a bit, I would first look over this article, which is a general Adobe installation checklist: http://forums.adobe.com/message/4063309#4063309

           

          If there is nothing out of order in your installation, next look at your video card's driver. Go to the mfgr's. Web site, plug in your card and your OS, and see what the latest driver is. Check the installed video driver, and if it's not the latest, download and install.

           

          If that does not help, do you have any VST's, usually associated with audio-editing software?

           

          Good luck,

           

          Hunt

          • 2. Re: Premiere Elements 11 (Trial) question
            SteveH59 Community Member

            Hello Hunt

             

            Thanks for your message and the link.

             

            I have MS Security Essentials running in the background. I have Superantispyware installed, but it's not running in the background. I will check if there's anything else running.

             

            I have right-clicked to 'Run as Administrator' and I get a message asking for permission for the application to make changes to the computer; I say 'yes', but nothing happens.

             

            It is installed on the C drive under Program Files (x86) - my default folder (screenshot attached). My C drive has 122GB free. I have turned off the IE pop-up blocker. My keyboard is in UK English and I downloaded the US English version of Elements 11 which took 5 hours to download it from the Adobe site!

             

            I am not sure how to do this: '2.Extract any archived downloaded file, including the FULL folder structure'.

             

            I get a message from the Intel site that my Intel® G41 video driver is 'current'.

             

            I am not sure what a VST is, Hunt, sorry.

             

            Thanks again for your reply.

             

            SteveElements11_question.jpg

            • 3. Re: Premiere Elements 11 (Trial) question
              SteveH59 Community Member

              Hello Hunt again

               

              Removed Spybot and restarted - still no luck.

               

              What I can't seem to see is an elements11.exe file, though I haven't been through every single folder in Elements11 Organiser (as per my previous screenshot).

               

              I am not sure if you know what folder it's supposed to be in?

               

              There's not a lot either for elements11 in the Windows Registry.

               

              Steve

              • 4. Re: Premiere Elements 11 (Trial) question
                the_wine_snob Community Member

                First, a VST is a Virtual Studio Technology plug-in. PrE can use some, but certainly not all. If one has any audio-editing programs, and especially if they have added any extra VST's, there can be issues.

                 

                However, since turning off anti-whatever programs, has not helped, I would next check on the video driver:

                 

                1. What make and model of video card/chip do you have?
                2. What is the number and date of your installed video driver? Is that the latest one? Do not trust your OS, or any utility to tell you - check with the mfgr's. Web site.

                 

                Good luck,

                 

                Hunt

                • 5. Re: Premiere Elements 11 (Trial) question
                  SteveH59 Community Member

                  Hello Hunt

                   

                  Under Display Adapters in Device Manager it says Intel(R) G41 Express Chipset.

                   

                  I have visited the Intel site and they have a robot that scans my installed devices. It said that the Express Chipset was up to date.

                   

                  The chip is dated 4th Oct 2012.

                   

                  There are a few driver files:

                   

                  system32\difx64.exe

                  system32\DRIVERS\igdkmd64.sys

                   

                  and then a whole number of .bin, .exe, .lrc, .vp, and .dll files

                   

                  Thanks again.

                   

                  Steve

                  • 6. Re: Premiere Elements 11 (Trial) question
                    the_wine_snob Community Member

                    Steve,

                     

                    Unfortunately, Intel makes great chips, but they are at the very bottom of the barrel, regarding video drivers. With programs like PrE, the video driver is very important, and that is why many recommend nVidia, or AMD/ATI video cards/chips - because they issue updated drivers about once per month.

                     

                    I am not saying that the issue is with the video driver, but that is at the very top of the list of "usual suspects."

                     

                    Do you have a laptop, or a desktop?

                     

                    Maybe others will have options for you, that are useful.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: Premiere Elements 11 (Trial) question
                      SteveH59 Community Member

                      Hello Hunt

                       

                      I am not sure how I could test that without buyinh a new video card.

                       

                      I am on a desktop - Packard Bell. It's about a year old.

                       

                      Steve

                      • 8. Re: Premiere Elements 11 (Trial) question
                        the_wine_snob Community Member

                        You are correct. The only way to test that would be to install an nVidia, or AMD/ATI card, disable the Intel embedded chip, and install the latest driver from the mfgr's. Web site - then test.

                         

                        For general computing, the video card/chip and its driver, are less important, and e-mail clients, word processors, spreadsheet programs, and Web browsers usually work just fine. However, with programs like PrE, 3D creation programs and extreme games, rely very heavily on the interface with the video driver. PrE needs that, just for running its GUI (Graphical User Interface). It is programs, in that latter group, that tax the video driver very heavily.

                         

                        I would start with this FAQ Entry (if I have posted this link upthread, I apologize): http://forums.adobe.com/thread/792580?tstart=0 It starts with a general checklist on getting things set up and running for PrE. Then, it goes into some tips on tuning up one's computer and OS. Finally, it lists many troubleshooting tips, and links to some tools to help in that process, going from easy to harder. If you find, that after that article, things still do not work properly, that will narrow the focus to the video driver, with pretty high probability - though only the test outlined above, could verify that.

                         

                        Though I have had Intel CPU's, since the first PC hit my desk in the 80's, I would not rely on one of their GPU chips, due to the lack of driver support, and always recommend that one go with an nVidia, or AMD/ATI chip set, instead. Going back some years, I was a fan of the Matrox video cards, especially on my graphic design computers. However, like Intel, Matrox was deficient in their driver support, so I finally dropped them for nVidia.

                         

                        Even then, there can be developmental dead ends. My current laptop is about 5 years old, and has an nVidia GeForce 8800M GTX. I am still running XP-Pro SP-3 on it, and nVidia has not done a new driver for that chip and that OS, since mid-2012. All of my other Adobe programs run fine on it, except for PrE 11, which has some display issues. It's nothing that I cannot live with, especially as I have a new laptop on order. Still, and even with an nVidia chip, the driver support for it, with my older OS, has run its course. I, who always urge people to update their video drivers, am now out of luck - no new driver for that chip and OS - dead end.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: Premiere Elements 11 (Trial) question
                          John T Smith CommunityMVP

                          >without buyinh a new video card.

                          >Device Manager it says Intel(R) G41 Express Chipset.

                           

                          Actually, my GUESS is that you do not have a video card at all, you have a video chip on the motherboard

                           

                          Does the cable to your monitor connect to a video output in a SLOT on the back of your computer, or on a built in connection direct to the motherboard?

                           

                          If direct to the motherboard, you might try a real video card... for PreElements, an inexpensive ATI card will do

                           

                          http://www.newegg.com/Product/Product.aspx?Item=N82E16814102882 works very well for my wife... but do verify that your motherboard has the right kind of slot for the card

                          • 10. Re: Premiere Elements 11 (Trial) question
                            the_wine_snob Community Member

                            John T.,

                             

                            That IS a very good price! I would have guessed that one would need to spend about 3x that. Thanks for posting the link, and if you have it up and running on your wife's computer, then it should be just fine. I am gobsmacked - US$ 30!

                             

                            Hunt

                            • 11. Re: Premiere Elements 11 (Trial) question
                              SteveH59 Community Member

                              Hello Hunt and John

                               

                              Well, I have been watching videos in Elements 9 and I watch TV daily on my PC with the current set-up.

                               

                              I think I need to install a Firewire card and then try installing Elements 11 again. I didn't realise I needed the Firewire card for the simple reason that until I buy the full version I won't be importing videos from a camcorder into Elements 11 - basically, at the moment, I am simply getting used to all the different functions, effects, and attempting to understand why some clips behave in different ways to others and I don't need a Firewire card to do that - I can simply import clips I already have or can download.

                               

                              Having said all that if, with a new Firewire card installed (probably at the weekend), I am still having problems I will look into the idea of a new video card though, as I say, I watch TV perfectly most evenings.

                               

                              Many thanks again to you both.

                               

                              Steve

                              • 12. Re: Premiere Elements 11 (Trial) question
                                John T Smith CommunityMVP

                                Wait a minute... you started this by saying the program will not open... now you say that version 9 works

                                 

                                That still SEEMS like a graphics card driver problem... adding a Firewire card is not going to make version 11 run, since it has nothing to do with the display monitor

                                • 13. Re: Premiere Elements 11 (Trial) question
                                  SteveH59 Community Member

                                  Elements 9 DID work but that trial has expired. I decided to buy Elements 11, but the various reviews I read (PC Magazine; someone on a Mac forum) spoke of the 'upgrade we have been waiting for'. It seemed, therefore, that there had been a major overhaul so I decided to download the trial version of Elements 11 before I spalshed out £80 (about $100).

                                   

                                  John, there is nothing wrong with the display monitor or Intel Chipset (though other chipsets may be stronger as Hunt has kindly explained) - otherwise I would not have been able to use Elements 9 and I wouldn't be able to watch TV every night.

                                   

                                  Thanks for your reply.

                                  • 14. Re: Premiere Elements 11 (Trial) question
                                    the_wine_snob Community Member

                                    PrE 11 is a step up from PrE 9, with its new, streamlined GUI. My guess would be that PrE 11 needs an even tighter interface with the video driver. On that older laptop, with the nVidia 8800M and the last driver from nVidia for XP-Pro, PrE 4.0 (and Premiere Pro through CS 4) runs just fine. Same for Photoshop and After Effects. However, my PrE 11 installation has some display issues, mainly in the Program Monitor (not a playback issue, but a display issue).

                                     

                                    Each version of PrE has needed just a bit more, in the way of resources, to provide more power. I think that PrE 11 requires even more, than PrE 10, but have not seen a benchmark - just my gut reaction from running PrE 11 on that laptop.

                                     

                                    Good luck,

                                     

                                    Hunt

                                    • 15. Re: Premiere Elements 11 (Trial) question
                                      SteveH59 Community Member

                                      Hello Hunt

                                       

                                      Yes, I think that is true of software in general.

                                       

                                      Here are the requirements:

                                       

                                      System requirements 

                                      Windows

                                      • 1.6GHz or faster processor (including single-core support)
                                      • Microsoft® Windows® XP with Service Pack 3, Windows Vista®, Windows 7, or Windows 8
                                      • 1GB of RAM (2GB for HD video functions)
                                      • 4GB of available hard-disk space (additional free space required during installation)
                                      • Color monitor with 16-bit color video card
                                      • 1024x768 monitor resolution
                                      • Microsoft DirectX 9 or 10 compatible display driver
                                      • DVD-ROM drive
                                      • Internet connection required for Internet-based services*

                                      Mac OS

                                      • Multicore Intel® processor
                                      • Mac OS X v10.6 through v10.8
                                      • 1GB of RAM (2GB for HD video functions)
                                      • 4GB of available hard-disk space (additional free space required during installation)
                                      • 1024x768 display resolution
                                      • DVD-ROM drive
                                      • QuickTime 7 software required for multimedia features
                                      • Internet connection required for Internet-based services*

                                       

                                       

                                      Steve

                                      • 16. Re: Premiere Elements 11 (Trial) question
                                        John T Smith CommunityMVP

                                        What Adobe puts on the SALES page for requirements is controlled by the marketing staff, not the technical staff (this has been discussed several times over in the Pro forum)

                                         

                                        For EFFECTIVE video editing you need "somewhat" more of a computer than what Adobe lists

                                         

                                        As Hunt says, that is also true of the graphics adapter... be that card or motherboard chip

                                        • 17. Re: Premiere Elements 11 (Trial) question
                                          SteveH59 Community Member

                                          I am persuaded! Thanks John. I will shop around bearing in mind what Hunt has said. Things are far more expensive here than there, but I understand now that it needs to be done.

                                           

                                          Steve