1 Reply Latest reply on Mar 20, 2013 4:54 PM by chris.campbell

    Flash Player installation issue

    stabane Level 1

      Downloaded latset version of flash player. Shows as downloaded in control panel. Use windows 7 and compter is 1 year old and has lots of capacity.

       

      Used flashplayer on this computer in the past but older versions.

       

      When I try and access clips requiring flash player, it says it is not installed. In the flash player help section, it says my version will be shown in the box but it is not there. Can anyone assist me?

       

      Thanks

        • 1. Re: Flash Player installation issue
          chris.campbell Adobe Employee

          To help troubleshoot we'll need the following system information:

           

          When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

           

          Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

           

          Thanks,

          Chris