1 Reply Latest reply on Mar 25, 2013 9:37 AM by Future Shock

    CS4 Extended crashes when opening an image

    Future Shock

      I've been using CS4 Extended for 3+ years with no problem, and suddenly it is giving me the message, "Adobe Photoshop CS4 Extended has experienced a problem and must close..."  This also happens when I try to set Preferences.  I'm using XP 5.1, SP3.  I've installed the latest updates, but the Camera Raw 5.7 update fails to install.

       

      Here is my system info:

       

      Adobe Photoshop Version: 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
      Operating System: Windows XP 32-bit
      Version: 5.1 Service Pack 3
      System architecture: Intel CPU Family:15, Model:2, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2
      Physical processor count: 1
      Processor speed: 2524 MHz
      Video Card: NVIDIA GeForce4 MX 420
      Video Mode: 1280 x 1024 x 4294967296 colors
      Video Card Driver: nv4_disp.dll
      Driver Version: 6.14.10.5216
      Built-in memory: 1023 MB
      Free memory: 300 MB
      Memory available to Photoshop: 691 MB
      Memory used by Photoshop: 60 %
      Image cache levels: 4
      Serial number: 92628706140267971739
      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4\
      Temporary file path: C:\DOCUME~1\TOMPEL~1\LOCALS~1\Temp\
      Photoshop scratch has async I/O enabled
      Scratch volume(s):
        Startup, 74.5G, 18.7G free
      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-ins\
      Additional Plug-ins folder: not set

      Installed components:
         ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610
         AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  
         AdobeLM.dll   AdobeLM   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
         AdobeLM_libFNP.dll   FLEXnet Publisher (32 bit)   11.5.0.1 build 57427  
         AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161
         AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161
         AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060
         AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651
         AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624
         AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624
         AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624
         adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373
         adobe_epic.dll   Adobe EPIC   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
         adobe_eula.dll   Adobe EPIC EULA   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
         AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580
         AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610
         ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  
         aif_core.dll   AIF   1.0   53.352475
         aif_ogl.dll   AIF   1.0   53.352475
         amtlib.dll   AMTLib   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
         amtservices.dll   AMTServices   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
         ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610
         asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 8  
         authplay.dll        
         AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206
         AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206
         Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610
         BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610
         cg.dll   NVIDIA Cg Runtime   2.0.0015  
         cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
         CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607
         data_flow.dll   AIF   1.0   53.352475
         ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316
         FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624
         FNP_Act_Installer.dll   FLEXnet Publisher (32 bit)   11.6.0.1 build 60959  
         icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
         icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
         image_flow.dll   AIF   1.0   53.352475
         image_runtime.dll   AIF   1.0   53.352475
         JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857
         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
         MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311
         msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
         msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
         pdfsettings.dll   Adobe PDFSettings   1.04  
         Photoshop.dll   Adobe Photoshop CS4   CS4  
         Plugin.dll   Adobe Photoshop CS4   CS4  
         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   1.0.0.73  
         PSArt.dll   Adobe Photoshop CS4   CS4  
         PSViews.dll   Adobe Photoshop CS4   CS4  
         registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08)   53.352460
         SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316
         shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
         WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

      Installed plug-ins:
         3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         ADM 3.11x01
         Accented Edges 11.0
         Angled Strokes 11.0
         Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Bas Relief 11.0
         Camera Raw 5.0
         Chalk & Charcoal 11.0
         Charcoal 11.0
         Chrome 11.0
         Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Colored Pencil 11.0
         CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Conté Crayon 11.0
         Craquelure 11.0
         Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Crosshatch 11.0
         Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Cutout 11.0
         Dark Strokes 11.0
         De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Dicom 11.0
         Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Diffuse Glow 11.0
         Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Dry Brush 11.0
         Embed Watermark 3.0
         Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Film Grain 11.0
         Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Filter Gallery 11.0
         Fresco 11.0
         Glass 11.0
         Glowing Edges 11.0
         Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Grain 11.0
         Graphic Pen 11.0
         HDRMergeUI 11.0
         Halftone Pattern 11.0
         IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Ink Outlines 11.0
         Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Lens Blur 11.0
         Lens Correction 11.0
         Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Lighting Effects 11.0.2 (11.0.2x20100514 [20100514.r.591 2010/05/14:02:00:00 cutoff; r branch])
         Liquify 11.0
         MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Mosaic Tiles 11.0
         Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Neon Glow 11.0
         Note Paper 11.0
         Ocean Ripple 11.0
         OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Paint Daubs 11.0
         Palette Knife 11.0
         Patchwork 11.0
         Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Photocopy 11.0
         Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Plaster 11.0
         Plastic Wrap 11.0
         Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Poster Edges 11.0
         Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Read Watermark 3.0
         Reticulation 11.0
         Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Rough Pastels 11.0
         Save for Web & Devices 11.0
         ScriptingSupport 11.0.2
         Send Video Preview to Device 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Smudge Stick 11.0
         Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Spatter 11.0
         Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Sponge 11.0
         Sprayed Strokes 11.0
         Stained Glass 11.0
         Stamp 11.0
         Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Sumi-e 11.0
         Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Texturizer 11.0
         Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Torn Edges 11.0
         Twain Acquire 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Twain Select 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Underpainting 11.0
         Vanishing Point 11.0
         Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Variations 11.0 (11.0x001)
         Video Preview 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Water Paper 11.0
         Watercolor 11.0
         Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
         ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
      Plug-ins that failed to load: NONE
      Flash:
         Connections
         Kuler
      Installed TWAIN devices:
         HP PrecisionScan 3.03

       

      Would it perhaps help to de-activate, uninstall, and re-install?  I have the original installation files from my download.

        • 1. Re: CS4 Extended crashes when opening an image
          Future Shock Level 1

          Fixed (apparently)! 

           

          I found a beta driver dated 2006 on the GeForce website and installed it.  This allowed me to open "Preferences" and check the "Use Open GL Drawing" check box, which I was unable to do before.  The beta driver was not digitally signed, but supposedly enabled 3D and Open GL, which apparently is an issue with CS4.  The old driver was version 6.14.10.5216, and the new version is 6.14.10.9381. 

           

          There is no explanation for why this worked for so long with the old driver and suddenly stopped, but I don't need to know the answer to that!