1 Reply Latest reply on Mar 20, 2013 2:53 PM by chris.campbell

    trouble shooting problem/ via tech. issue

    gaychick

      on grow computer triied to install flash for video watch.not connecting to computer. read instructions of installation. not responsing to host. customer tech. can reboot from station, quick installation return to auto play. email if can help trouble  shooting issue. moniquecelibate@yahoo.com

        • 1. Re: trouble shooting problem/ via tech. issue
          chris.campbell Adobe Employee

          To help troubleshoot we'll need the following system information:

           

          When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

           

          Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.