5 Replies Latest reply: Mar 21, 2013 8:34 AM by Stan Jones

How to download the complete library presets in Encore cs6?

Verogimo Mar 20, 2013 3:57 PM

I downloaded the suggested EncoreContent_en-US.zip that contained 2.87 GB and extracted the file to my current cs6 encore folder. Unfortunately, even though Adobe claimed that it contained the whole preset library, it is not true, the background, buttons, image etc... are still missing.

Can someone help me with this issue?

1. Re: How to download the complete library presets in Encore cs6?

Jeff Bellune Mar 20, 2013 4:17 PM (in response to Verogimo)

Please post a screenshot of what your Adobe Encore CS6 folder looks like after you extracted the file. You should have new Library, Template and Styles folders. Like this:

Jeff
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2. Re: How to download the complete library presets in Encore cs6?

John T Smith Mar 20, 2013 4:57 PM (in response to Verogimo)

There are TWO links for missing Content... PPro & Encore basic and Encore extra
http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html
Encore additional http://helpx.adobe.com/encore/using/download-library-content.html

Did you do both downloads and installs?
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3. Re: How to download the complete library presets in Encore cs6?

Stan Jones Mar 20, 2013 9:54 PM (in response to John T Smith)

Based on his other post (where he is responding to John's second link), I believe the second download is not being extracted to the library location.
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4. Re: How to download the complete library presets in Encore cs6?

Verogimo Mar 21, 2013 7:57 AM (in response to Stan Jones)

Stan,
Thank you, I was able to get help from a wonderful Adobe customer service man who walked me through the process.
Thank you again
Veronique
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5. Re: How to download the complete library presets in Encore cs6?

Stan Jones Mar 21, 2013 8:34 AM (in response to Verogimo)

Excellent!
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