Which operating system are you using? Did the media downloader fail to download or your images? If its the Adobe Media downloader is failing, make sure that you have the latest Adobe Air installed http://get.adobe.com/air/. If you are on a pc, then click the different operating system link. If you are trying to download the images, then make sure you are downloading to your main harddrive and not an external storage device. Let me know if this still is not working as I can investigate of why this is happening.
Thanks Scott. That has worked
Good to hear that. Let us know if you need any further assistance