2 Replies Latest reply: Mar 21, 2013 1:34 PM by JatinDembla RSS

    error code U44M1P2001

    jerrys789

      When installing Elements update 11 installation failed.  Several installation attempts resulted in the same error code U44M1P2001.  What is the problem and how can I complete the installation.

        • 1. Re: error code U44M1P2001
          kglad CommunityMVP

          attach a screenshot of the error.

          • 2. Re: error code U44M1P2001
            JatinDembla Employee Hosts

            I would suggest to you update Adobe Application manager from

             

            Windows : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

            MAC: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

             

            then try to install the update if still you are not able to update software and getting same error then uninstall all the Adobe software selecting remove prefernces.

             

            After uninstalling the software Delete the below mentioned folders manually.

             

            On Windows Machine

            %temp%

            C:\Program Files\Adobe

            C:\Program Files\Common Files\Adobe

            C:\Program Files\Common Files\Macrovision Shared

            C:\Program Files (x86)\Adobe

            C:\Program Files (x86)\Common Files\Adobe

            C:\Program Files (x86)\Common Files\Macrovision Shared

            C:\ProgramData\Adobe

            C:\ProgramData\FLEXnet

            C:\Users\<user_name>\AppData\Roaming\Adobe

            C:\Users\<user_name>\AppData\Roaming\com.adobe (All com.adobe files)

            C:\Users\<user_name>\AppData\Local\Adobe

            C:\Users\<user_name>\AppData\LocalLow\Adobe

             

            On Mac Machine

             

            /Applications/Adobe

            /Applications/Utilities/Adobe

            /Library/Application Support/Adobe

            /Library/Application Support/FLEXnet Publisher/

            /Library/Preferences/com.adobe (All com.adobe files)

            /Library/Preferences/FLEXnet Publisher/

            /Users/[user]/Library/Application Support/Adobe

            /Users/[user]/Library/Preferences/Adobe

            /Users/[user]/Library/Preferences/com.adobe (All com.adobe files)

             

            After delete these folder restart the computer then try to install the software and try to update the software.

             

            regards,

            Jatin Dembla