7 Replies Latest reply on Mar 22, 2013 9:27 AM by JohnRit

    ObjectModel.dll Error with multiple users: InDesign CS6

    JohnRit Level 1

      I have 3 users (myself included) who are having issues with InDesign CS6. We've had issues since upgrading/installing. I've done uninstall's, cleans, fresh downloads and installs, upgrades to the latest versions, and still we are having this issue. I have also done individual file replacements such as the identified ObjectModel.dll on faulty machines with (suspected) known good files from a new download.

       

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: ObjectModel.dll, version: 8.0.0.370, time stamp: 0x4f72c3d4

      Exception code: 0xc0000005

      Fault offset: 0x0002cd16

      Faulting process id: 0x1770

      Faulting application start time: 0x01ce26490287a001

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll

      Report Id: 5a6d3609-923c-11e2-ba48-c8f7332601d7

       

      Is there any more data that can be provided or will phone support be required?

       

      I've even had the same (above) issue just opening InDesign CS6

        • 1. Re: ObjectModel.dll Error with multiple users: InDesign CS6
          Peter Spier Most Valuable Participant (Moderator)

          The first thing you need to do is update to 8.0.1 and see if that fixes your problem.

          • 2. Re: ObjectModel.dll Error with multiple users: InDesign CS6
            JohnRit Level 1

            Downloading that now, 70% done.

            • 3. Re: ObjectModel.dll Error with multiple users: InDesign CS6
              JohnRit Level 1

              Completed download and installation of 8.0.1.406. InDesign opened normally but could not even open the file. Here is the event log:

               

              Faulting application name: InDesign.exe, version: 8.0.1.406, time stamp: 0x50335e39

              Faulting module name: DOCUMENT FRAMEWORK.RPLN, version: 8.0.0.370, time stamp: 0x4f72c565

              Exception code: 0xc0000005

              Fault offset: 0x0001b4db

              Faulting process id: 0x10bc

              Faulting application start time: 0x01ce2676af15693d

              Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

              Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\DOCUMENT FRAMEWORK.RPLN

              Report Id: 30da0a23-926a-11e2-ba48-c8f7332601d7

               

              Restarted PC, InDesign crashed upon load.

              Faulting application name: InDesign.exe, version: 8.0.1.406, time stamp: 0x50335e39

              Faulting module name: ObjectModel.dll, version: 8.0.0.370, time stamp: 0x4f72c3d4

              Exception code: 0xc0000005

              Fault offset: 0x0002cd16

              Faulting process id: 0x1730

              Faulting application start time: 0x01ce2677b5479f73

              Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

              Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll

              Report Id: 40052559-926b-11e2-8c56-c8f7332601d7

               

               

              Canceled recovery of file, opened InDesign, attempted to open file, InDesign crashed again:

              Faulting application name: InDesign.exe, version: 8.0.1.406, time stamp: 0x50335e39

              Faulting module name: DOCUMENT FRAMEWORK.RPLN, version: 8.0.0.370, time stamp: 0x4f72c565

              Exception code: 0xc0000005

              Fault offset: 0x0001b4db

              Faulting process id: 0xb84

              Faulting application start time: 0x01ce2678068109a1

              Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

              Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\DOCUMENT FRAMEWORK.RPLN

              Report Id: 75a1f9b5-926b-11e2-8c56-c8f7332601d7

              • 4. Re: ObjectModel.dll Error with multiple users: InDesign CS6
                Peter Spier Most Valuable Participant (Moderator)

                Are you able to create, save and re-open a new file?

                • 5. Re: ObjectModel.dll Error with multiple users: InDesign CS6
                  JohnRit Level 1

                  Did that. Could not open InDesign. Following is the error log from Windows 7x64:

                   

                  Faulting application name: InDesign.exe, version: 8.0.1.406, time stamp: 0x50335e39

                  Faulting module name: ObjectModel.dll, version: 8.0.0.370, time stamp: 0x4f72c3d4

                  Exception code: 0xc0000005

                  Fault offset: 0x0002cd16

                  Faulting process id: 0x764

                  Faulting application start time: 0x01ce27102a32c44f

                  Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

                  Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\ObjectModel.dll

                  Report Id: 6c995c68-9303-11e2-a4a4-bc305b9cae13

                  • 6. Re: ObjectModel.dll Error with multiple users: InDesign CS6
                    Peter Spier Most Valuable Participant (Moderator)

                    First, this is not the normal user experience, to say the least, so I supect there's something about your particualr systems that is at the root of the problem, possibly a plugin for ID that you've installed, or some program you run in the background on Windows that is interfering either with installation or operation. Your symptoms would seem to indicate a bad or currupted install, but you've already reinstalled at least once, so it's not real simple. If you have any third party plugins (including a font manager auto-activation plugin) remove them temporaritly and see if it helps.

                     

                    Can we have you try another diagnostic test to confirm it's at the program level? Create a fresh new user account and log in with it, then try to run ID. If it works, the problem is user related, if it fails it's program related. If it seems to be at the program level, run MSconfig and turn off anthing that isn't required to run windows in the startups and services (the object here is to get as close to a Safe Mode boot as possible without using Safe Mode), then reboot and try again. That can help narow down a conflict with something in the background.

                    • 7. Re: ObjectModel.dll Error with multiple users: InDesign CS6
                      JohnRit Level 1

                      Thanik you for the timely response. As of now, I'm working with one of our other user's who is having the same issue. We are both local administrators, both on Win7x64. I upgraded our java 32bit and 64bit to the latest version today. He is using a desktop, he is using a laptop. Testing recommended settings.