10 Replies Latest reply on Mar 21, 2013 3:43 PM by jackieds

Just downloaded CS6 and got Save For Web error

jackieds Mar 21, 2013 1:20 PM

I just downloaded Photoshop CS6 and I made a GIF and saved it then realized it was to big so I saved it again with the Colors as 128 instead of 256 and got a "Could not complete this operation. An unknown error has occured." now I can't Save For Web at all. I deleted the save for web preferences and I'm still getting the same error. I'm using Windows 7 Starter btw

1. Re: Just downloaded CS6 and got Save For Web error

Chris Cox Mar 21, 2013 1:46 PM (in response to jackieds)

Did you install all the Photoshop CS6 updates?
Like Show 0 Likes(0)

Actions
2. Re: Just downloaded CS6 and got Save For Web error

jackieds Mar 21, 2013 2:00 PM (in response to Chris Cox)

I'm not sure, I'm not very good with this stuff. I literally just downloaded it this morning, so I assume I have all the updates. How would I know?
Like Show 0 Likes(0)

Actions
3. Re: Just downloaded CS6 and got Save For Web error

Curt Y Mar 21, 2013 2:02 PM (in response to jackieds)

In PS click on Help/updates and see what it says.
Like Show 0 Likes(0)

Actions
4. Re: Just downloaded CS6 and got Save For Web error

jackieds Mar 21, 2013 2:17 PM (in response to Curt Y)

updates is greyed out
Like Show 0 Likes(0)

Actions
5. Re: Just downloaded CS6 and got Save For Web error

Curt Y Mar 21, 2013 2:26 PM (in response to jackieds)

Perhaps it is current. It should be at least 13.0.1 seen in About PS
Like Show 0 Likes(0)

Actions
6. Re: Just downloaded CS6 and got Save For Web error

jackieds Mar 21, 2013 2:30 PM (in response to Curt Y)

it says Version 13.0 x32
Like Show 0 Likes(0)

Actions
7. Re: Just downloaded CS6 and got Save For Web error

Curt Y Mar 21, 2013 2:36 PM (in response to jackieds)

That needs to be updated and looks like you are using 32 bit version. Get the update manually by clicking on Adobe icon above and going to help/downloads.
Like Show 0 Likes(0)

Actions
8. Re: Just downloaded CS6 and got Save For Web error

jackieds Mar 21, 2013 2:44 PM (in response to Curt Y)

I actually downloaded it from a torrent so I don't think that'll work...? If that's the problem though I don't understand why I was able to save it just fine before but then it wouldn't let me when I went to save it again.
Like Show 0 Likes(0)

Actions
9. Re: Just downloaded CS6 and got Save For Web error

Curt Y Mar 21, 2013 2:53 PM (in response to jackieds)

It should work just fine. Perhaps load the 64 bit version?

Also, there are problems with gif and save for web so read this http://feedback.photoshop.com/photoshop_family/topics/cs6_gif_save_for_web_error
Like Show 0 Likes(0)

Actions
10. Re: Just downloaded CS6 and got Save For Web error

jackieds Mar 21, 2013 3:43 PM (in response to Curt Y)

I downloaded the update and I'm still getting the same error. My computer has a 32 bit operating system.
I'll check that link out though, thanks.
Like Show 0 Likes(0)

Actions