20 Replies Latest reply on Jan 27, 2014 5:43 AM by MenasEru

    Adobe Premiere CS6 APPCRASH Fault Module Name:dvamarshal.dll

    debraleemiller Level 1

      Hi, I have successfully downloaded and used a few CS6 programs in my new Creative Cloud membership, i.e. Photoshop, Flash, Bridge.

       

      However, I've downloaded and installed and updated, twice, Adobe Premiere CS6. I did uninstall it in between installs.

       

      The program won't open. The error message I keep getting is:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    ADOBE PREMIERE PRO.EXE

        Application Version:    6.0.3.0

        Application Timestamp:    505748bf

        Fault Module Name:    dvamarshal.dll

        Fault Module Version:    6.0.3.1

        Fault Module Timestamp:    505737ee

        Exception Code:    c0000005

        Exception Offset:    0000000000030ff1

        OS Version:    6.1.7601.2.1.0.768.3

        Locale ID:    1033

        Additional Information 1:    bc8d

        Additional Information 2:    bc8dea4e9dd9b75bfdb3ece306df51b9

        Additional Information 3:    a1f5

        Additional Information 4:    a1f5d345bd6ec37be171cb28c9fbe7f4

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

       

      ***********

       

      My computer is an HP Envy 15 Notebook PC running Windows 7 Home Premium.

       

      Processor: Intel Core i7-3610QM 2.30GHz

       

      8GB RAM

       

      64 bit OS

       

      Any suggestions on how to correct this? I don't want to go to a full computer reformat if there is a simpler solution since I just did one recently. Is there anything I can update or download as a patch, perhaps to fix this?

       

      Thanks for any advice! I appreciate your time and looking into this.