20 Replies Latest reply on Jan 27, 2014 5:43 AM by MenasEru

    Adobe Premiere CS6 APPCRASH Fault Module Name:dvamarshal.dll


      Hi, I have successfully downloaded and used a few CS6 programs in my new Creative Cloud membership, i.e. Photoshop, Flash, Bridge.


      However, I've downloaded and installed and updated, twice, Adobe Premiere CS6. I did uninstall it in between installs.


      The program won't open. The error message I keep getting is:


      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    ADOBE PREMIERE PRO.EXE

        Application Version:

        Application Timestamp:    505748bf

        Fault Module Name:    dvamarshal.dll

        Fault Module Version:

        Fault Module Timestamp:    505737ee

        Exception Code:    c0000005

        Exception Offset:    0000000000030ff1

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    bc8d

        Additional Information 2:    bc8dea4e9dd9b75bfdb3ece306df51b9

        Additional Information 3:    a1f5

        Additional Information 4:    a1f5d345bd6ec37be171cb28c9fbe7f4


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      My computer is an HP Envy 15 Notebook PC running Windows 7 Home Premium.


      Processor: Intel Core i7-3610QM 2.30GHz


      8GB RAM


      64 bit OS


      Any suggestions on how to correct this? I don't want to go to a full computer reformat if there is a simpler solution since I just did one recently. Is there anything I can update or download as a patch, perhaps to fix this?


      Thanks for any advice! I appreciate your time and looking into this.