33 Replies Latest reply on Apr 21, 2013 9:07 PM by Chris Cox

    CS6 Crashes on PNG Save or PNG Drag-to-Stage

    chinarabbit Level 1

      When I save to PNG, Photoshop CS6 x64 tells me its stopped working and will notify me if theres a solution to the problem

       

      I'm running Windows 7 64-bit Ultimate

       

      It began happening after I customized my settings & preferences.

       

      If I hit Ctrl+Alt+Shift when launching everything works fine again

       

      After going through all my settings one by one, saving the settings, exiting photoshop, then restarting photoshop, then trying again.. I think I've Narrowed down the porblem

       

      The problem appears to be Isolated in the "Performance" section of PS's Preferences

       

      I have drives C, D, E, G, I, J, K, & L .... F & H are my Optical Drives, C, D, E, & G are on one HDD, and I, J, K, & L are on a second HDD

       

      When I selected drives D, E, G, I, J, K, & L as my scratch disks and deslected C:\,  saved settings, exited PS, restarted, dragged a PNG to stage, Photoshop crashed when opening the PNG

       

      When I added C:\ back to the list, so I had C, D, E, G, I, J, K, L saved, closed PS, re-opened it and dragged the PNG to stage, it crashed again

       

      When I deleted all other drives but C:\, saved, exitted, restarted and dragged a PNG to stage, it worked fine again.

       

      When I went through them one by one, adding a drive at a time, I found that drives I, J, & L cause Photoshop to crash..  I, J, K, & L are on the same single physical HDD,  but the Partition K:\ on that Physical Drive works fine in Photoshop

       

      Its apparent this is the problem, as even without restarting Photoshop, dragging in a PNG works fine, simply adding one of these 3 partitions to the list, and hitting ok, will cause it to crash when dragging in the same PNG after saving the preferences

       

      That same Physical drive also is set to Compress files to save more space, but if K also works, its likely not that

       

      i'll check the drives for errors.. but i doubt its that, its the first of any such error i've seen

       

      anyone have any other ideas?

       

      would defragmenting have any effect?

       

      I also thought it might be from a previous Adobe install that used those drives as scratch disks and didnt get properly removed.. or somehow got left there... does anyone know where the hidden files might be stored on those drives?

       

      I would like to know what exactly happens on the drives you select as scratch disks.. what is Photoshop doing exactly, step by step

       

      thanks

        • 1. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
          Level 7

          Make sure you have all the Photoshop updates installed.

          There was a bug that would crash some of the plugins if more than 4 scratch drives were enabled in Photoshop CS 13.0.0.

          • 2. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
            chinarabbit Level 1

            Well, scanned the drives completely with no errors..

             

            so its something else.. something specific to Adobe and the way Photoshop is behaving on Scratch Disks

             

            it must not like what it sees on those drives, for some reason..

             

            I'd need a detailed explanatino of everthing Adobe does with Scratch disks to know anything for sure.. perhaps theres something from another program on there conflicting with the way Adobe wants to do things

             

            I dont have any programs which are limited to strictly I, J, & L, not even any Windows 7 internal stuff..

             

            although, it could be that in years past i had set Photoshop or another Adobe program to use only I, J & L as scratch drives and somethings still there.. hard to say...

             

            any inside knowledge of the inner workings of Photoshop?

            • 3. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
              chinarabbit Level 1

              wow, thanks

               

              but wouldnt those updates have been included in the latest installer? i just barely got it from the Adobe site like a week ago

              • 4. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                Level 7

                No, the base installer is 13.0.0, you still have to download and install the updates.

                1 person found this helpful
                • 5. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                  Level 5

                  Thanks for the belly laugh triggered by the last sentence pf your post #2. 

                   

                  Guru Chris Cox has been writing Photoshop code for some 14 years or longer…

                  • 6. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                    chinarabbit Level 1

                     

                     

                    that post was begun before his speedy reply, and should appear before his reply

                     

                    14 years of silencing everything thats spoken out against Adobe.. no wonder they havent made much progress at all

                     

                    Here's another Belly Laugh.. I've been using Photoshop professionally since 1991

                     

                    wait, here's the kicker..

                     

                    I STILL use it

                    • 7. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                      Noel Carboni Level 8

                      I've always wondered about the policy of not updating the installer with the latest build.

                       

                      -Noel

                      • 8. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                        Level 5

                        Noel Carboni wrote:

                         

                        I've always wondered about the policy of not updating the installer with the latest build.

                         

                        They're happy to get the hapless installer team to provide a x.0.0.0 installer, which provides enough grief for the entire major upgrade cycle. 

                        • 9. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                          MW Design Level 5

                          Personally I think PS has been the most well coded application Adobe ever bought/continued. Really. Illy is half-baked and has never been really stable nor at the forefront of design work. ID could learn great lessens from last century's Ventura.

                           

                          In any case, I stopped purchasing updgrades to PS long ago and use something else mostly. Well, same with Illy and ID. I keep AI and ID up to date because there are some jobs I have to use them and or return files in those specific formats. In the case of AI, I do the bulk of the work in something else and only do what I have to do in AI to give AI files to the client. ID isn't "bad" but there are issues (running heads, etc) and do ID work mostly in it of the client wants original files.

                           

                          Well, the Vodka glass is about empty.

                          • 10. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                            chinarabbit Level 1

                            well, they apparently spend the bulk of their time & resources in Internet Propaganda, Forum Moderating, Deleting "harmful" Information, and trying to keep up appearances...

                             

                            thats usually what failing governments do.. and its likely Adobe's case

                             

                            they dont listen to anyone..

                             

                            they have a top secret list, kept under lock & key, of all the features we need and have asked for, that they have purposely withheld & are withholding... and then to the side of that list is a timeline put together by corporate schemers on how to best milk us all dry until the year 2985

                             

                            Now go ahead and delete this post too... so I can actually be happy spending a hefty Pirate Chest full of Treasure to know its all being re-directed at making my life a living hell, and to silence me...

                             

                            and then go make another website that actually talks about what Adobe knows about Marketing...

                             

                            your Cloud Marketing techniques would be better aimed at Dictatorial Governments... Take their Propaganda to a whole new level.. the Adobe level..

                            • 11. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                              Noel Carboni Level 8

                              Here we are on post 11. 

                               

                              Is ranting all you're capable of?  You've been told to update Photoshop.  Have you done so?  And if so, did it solve the problem?

                               

                              Why do you have so many scratch drives configured?  You do know Photoshop only uses ONE AT A TIME, right?  If you have sufficient disk space, you need configure only one.

                               

                              Perhaps you should examine why you think It's necessary to use a silly alias like "chinarabbit".  If you don't spew BS you're not proud to sign your name to you don't need to hide in (what you believe is) anonymity.  You should try it some time.

                               

                              Sincerity is a form of respect.

                               

                              -Noel

                              • 12. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                chinarabbit Level 1

                                funny joker..

                                 

                                u think there is some sort of anonymity i'm hiding behind, creep?

                                 

                                you little creepy tools can look me up.

                                 

                                you have all the information you need to find me..

                                 

                                sad little pathetic moderator...

                                 

                                give up trying to be cool, you arent.. neither can you moderate, nor even

                                be moderate...

                                 

                                assclown

                                • 13. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                  the_wine_snob Level 9

                                  You know Mike, I feel the exact same way. I have been using PS on a commercial basis, since Chris Cox was a toddler play with building blocks - however those blocks DID have PS, AI, PM, etc. on them...

                                   

                                  I have only had one crash in PS, and that had nothing to do with the program, but a program that decided to install updates, during the Save of a very large Image (one that I missed turning OFF). That was also the only time that I have ever had to "trash" my prefs, and that goes back almost 2 decades.

                                   

                                  Now, the Installer... well, that is another issue. I think that the team, that writes those, could do a better job.

                                   

                                  @ ChinaRabbit,

                                   

                                  Why have you partitioned your HDD's, as you have? Especially with programs, that use HDD space as virtual memory, it is counter-productive. I am not saying that the partitions ARE the cause of your crashes, but ARE bottlenecks, as your OS sees those as separate, physical HDD's, and tries to access them, as physicaly HDD's, when it cannot.

                                   

                                  Because of the potential for an I/O bottleneck, that is the first place that I would look. Might not be an issue, but those partitions WILL slow things down all around.

                                   

                                  Next, I would go to Event Viewer, and look at both the System and Applications TAB's, at the time of a crash. Look for any error, or warning messages, around that time. If any have links, follow those completely. You might have a low-level driver issue, or something else going on.

                                   

                                  Then, I would look into any real-time, active-scanning software, whether anti-virus, anti-malware, or anti-anything. When you are working in PS, turn those OFF. They can cause all sorts of issues. Just do not have an Internet presence, when working in PS. Also, I would not check my e-mails, during an Image-editing session. Turn the back ON, when done.

                                   

                                  Good luck,

                                   

                                  Hunt

                                  • 14. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                    the_wine_snob Level 9

                                    Sir, or madam,

                                     

                                    Noel is not a moderator here, but a valued contributor, power-user and software developer. Chris Cox is a sr. Adobe Engineer, who does know what goes on, under the hood.

                                     

                                    The rest of us are mere users, who are trying to help you solve your crashes. Unfortunately, most of us do not have those, regarding Save_As PNG (something that I probably do 40x per day, for screen-caps to post to the various Adobe forums). That means that we are doing our troubleshooting with one hand tied behind our backs - we cannot, and have not replicated your issue, but still want badly to help you. Program crashes, especially on Save_As, is a biggie - lots of work can be lost, and that is never a good thing.

                                     

                                    Noel is also a builder of workstations, and tester of those, so he's asking logical questions, from a hardware standpoint. I asked some similar questions, especially regarding the partitions. Once, partitions were a way of life. Back with PS version 7, PS could only access a 4GB Scratch Disk, so we had 16GB HDD's partitioned into four logical drives, to get past the limitation. As of CS, PS can address 32EB, IIRC, times four. More HDD space than most of us will ever imagine. OS's, and PS, can handle large HDD's, and have been able to do so, for years. Partitions can cause issues, and often do. The best is that they slow things to a crawl, and the worst is that the potential for a Delayed Write Failure exists - not a good thing to have happen, as it often means the HDD has to be low-level formatted, then formatted to NTFS, loosing everything on it.

                                     

                                    Please take a breath, relax (have a glass of wine, if you are so inclined), and try to help us help you. Most of us hate to have any problem unresolved. We might not know the solution instantly, but work very hard to find it.

                                     

                                    Right off, I agree with you 100% about the Installer, and also about download versions, that are not up to date already. [The Creative Cloud will probably fix the latter.] Though I have never downloaded any Adobe program, with the long-ago exceptions of beta tests, I see issues, all too often, where people download the program, full-paid, or trial, and then need to spend the weekend updating that. It should not be that way, but no one here has any control over that Team - probably even Chris Cox.

                                     

                                    That said, Adobe does write, and sell, great software. They might not be without fault, but they try. Picking a fight with a Sr. Adobe Engineer will not get answers coming more quickly. Same with picking a fight with Noel, who is only trying to help, and other than maybe some Adobe stock in his mutual fund, has nothing to do with Adobe, other than as a satisfied user, with a very helpful streak.

                                     

                                    We want your computer to stop crashing, and for you to be able to Save_As PNG (a very common operation).

                                     

                                    Let us help you,

                                     

                                    Hunt

                                    • 15. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                      chinarabbit Level 1

                                      well, thanks... i think we're all pretty much on the same page ...

                                       

                                      People come to these forums when they have a problem.. if they dont have a problem, they dont come here...

                                       

                                      that means you are dealing with people who are likely a little frustrated, upset, disappointed, or even angry

                                       

                                      your being here is helpful, everyone agrees with that...

                                       

                                      but, its not unlike the guy on the other end of the phone in the Customer Complaints Department...

                                       

                                      they say those people have the highest dissatisfaction with their jobs of nearly any job on earth.. and for a good reason..

                                       

                                      you arent talking to people that are particularly thrilled to be talking to you, or who have the problem which led them to you...

                                       

                                      when people have problems, then those are the people who get to rant or vent or release their pent up frustrations, and get their negative feelings out.. the guy without the problem, has an extra measure of responsibility to be level headed and calm..

                                       

                                      of course the people helping dont have a problem getting upset or with rising blood-pressure.. they have literally nothing invested in the problem and it likely doesnt matter to them one way or the other at the end of the day

                                       

                                      but the guy with the problem has every right to voice his opinion. its very easy for everyone else to sit back and say "wow, what a freak", since the problem isnt affecting them in any way

                                       

                                      and i dont think I even ranted.. simply stated what bothers me....

                                       

                                      We used to get every new Photoshop as it came out for our entire office.. we always used Quark, that was way before ID even came out and up until.. I'd say CS4ID was only just starting to become a viable replacement for Quark.. .. and we were on an all-Power Mac set up.. yes, Adobe is Natively created for Mac, and never, ever seems to have ny problems on a Mac

                                       

                                      nowadays I use PCs, and Adobe has never quite worked on Windows like it does on Mac.. though I will say that it is hands down THE best Mac-based program to ever be programmed over for Windows..

                                       

                                      it really amazes me.. especially when simple little programs from Mac, like VLC for example, cant even be made to work without endless problems on Windows..

                                       

                                      Windows versions usually just seems like more of an afterthought...

                                       

                                      I am thoroughly impressed with Adobe's commitment to Windows and their development of Windows Programs.. its a feat i've always admired..

                                       

                                      however.. there are little things that I think just get neglected in Windows.

                                       

                                      Partitions, for example..

                                       

                                      your average mac user has never had to bother with such things..

                                       

                                      only Windows & Linux users are really in full control of their system builds, and responsible for their own Partitions, their own Physical Drives, their own Ram, their own everything, from the Box up...

                                       

                                      and so, no, I have never heard of "One Partition works well, and it should be really only one partition"

                                       

                                      where does it say that? it didn't say that in the documentation, it didnt say that in the installation instructions, and it didnt say that in the Options when I was allocating Scratch Disks.. that is not common knowledge

                                       

                                      neither is it Human instinct, or something we are born knowing...

                                       

                                      if 12 partitions from 4TB of Drive space shows up, Photoshop Gleefully allows you to select them all..

                                       

                                      nay, i dare say, encourages you to... at least on the surface it seems that way..

                                       

                                      and anyway, i get that alot of Mac developers find Windows programming to be a bit "Buggy", which is all the more reason that builds should include any updates possible.. anything less doesnt make any sense, and makes me begin to wonder about Adobe as a company, their ethics, their practices, and their ideas of just what their idea of the Corporate-Consumer relationship actually is

                                       

                                      the more i think about it, the more deeply it disturbs me..

                                       

                                      anyway.. Scratch Disk thing should have at least stated something like "Select your biggest partition, and leave it with preferably over 200GB of Free Space at all times, and dont select any other disk as a scratch disk, for best results"

                                       

                                      in Windows, We always Partition our Drives, you have absolutely no choice, if you have only one drive.. since your C:/ Installation Drive can never be on a Drive where any Vital information is, since you often reinstall the OS, and to solve many problems, often a complete reformat of the system drive is required

                                       

                                      maybe they are just overlooking Windows users.. who knows..

                                       

                                      anyway, thanks for all the help

                                      • 16. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                        chinarabbit Level 1

                                        and the "chinarabbit" thing, is not something i'm hiding behind.. I'm David Griffin.

                                         

                                        chinarabbit is a bit of a Double Entendre

                                         

                                        one, Kind of Chinglish for how Mainland Chinese speakers say Something is from China .. such as a "China Dragon is different from Western Dragon".. but Rabbit of course, because I'm Year of the Rabbit...

                                         

                                        and two, notice how its not capitalized.. meaning like porcelain, ceramic, china, breakable... easy to be shattered.. easy to knock it off the shelf & destroy it.. fragile.. i.e. - dont break it.. take care.. dont be an elephant in a china shop... be a bit more elegant, and a bit more refined.. and mind your actions & your words, lest it be lost, you little monkey... and so on...

                                         

                                        and I like it.

                                        • 17. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                          Noel Carboni Level 8

                                          chinarabbit wrote:

                                          in Windows, We always Partition our Drives, you have absolutely no choice, if you have only one drive.. since your C:/ Installation Drive can never be on a Drive where any Vital information is, since you often reinstall the OS, and to solve many problems, often a complete reformat of the system drive is required

                                           

                                          That's completely inaccurate.

                                           

                                          In fact, a Windows system works most stably when everything is run off one drive, C:, the default for most installations.  If the hardware is up to it (e.g., a RAID array of fast disks making up drive C: giving it gargantuan performance) the system will run most efficiently this way as well.  I know this because I'm doing it.

                                           

                                          I'd be interested to learn if ANY other Windows users here have drive letters that go as high as I:, J:, K:, L:.  Having so many is what could be considered an "edge case".  It's entirely possible Photoshop can't handle so many scratch drives because of a bug, and Adobe just never caught it because so few folks would try to use so many.  That's why I asked if you updated your Photoshop to the latest version.

                                           

                                          Your best approach is to have one drive letter per physical drive, then adopt practices that allow you to continue to run Windows without trouble, which include not installing all the junkware you come across, ot allowing web sites to install junkware, and managing what starts and runs on your system.  It can be done (I've even written a book on it).

                                           

                                          Periodic reinstallation is not required if you maintain your system properly.  I'm running the same Windows 7 I installed in 2009, and it's as light and fast as ever.  I have 5 different versions of Photoshop installed on it.

                                           

                                          I'll concede that you have to get a bit geeky to keep a Windows system in tip-top shape, but it's doable.

                                           

                                          I believe you may have some serious misconceptions about how things work, David, and they're conspiring to deliver a less than optimal experience. 

                                           

                                          -Noel

                                           

                                           

                                           

                                          P.S., come here with an attitude, get an attitude.  Come here with respect, ...

                                          • 18. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                            Noel Carboni Level 8

                                            P.P.S.,

                                             

                                            I believe I have my finger fairly firmly planted on the pulse of Photoshop users, in that I participate heavily in this forum.  If anything, I believe Mac users in general have a bit more trouble (not a lot more, but a bit more) with Photoshop than PC users.  I attribute this to the fact that Mac users are locked-into drivers that are vetted by Apple, while PC users often have the option of solving their own issues by downloading and installing driver updates from such companies as nVidia and AMD (ATI) directly.

                                             

                                            I personally have always enjoyed quite stable Photoshop operation, though I tend to push things and especially I try to reproduce others' problems.

                                             

                                            I'm not trying to say that Photoshop is a perfect, bug-free piece of software.  But it IS quite likely the most sophisticated, demanding application you're running, and it requires your system be on its best behavior to work well.  Trust me when I say it CAN work well.

                                             

                                            -Noel

                                            • 19. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                              chinarabbit Level 1

                                              ummm... no

                                               

                                              My system is not made to run Adobe Photoshop and for no other reason..

                                               

                                              and having a system which "works "most" stably with everything running off of the C:/ drive" is not something any rational person would ever do.

                                               

                                              That said, I am well able to manage my computer's software.. I know what is and isnt junkware.. and I know how to solve a vast array of problems, even extremely serious problems

                                               

                                              and alot of problems are not a result of any sort of other software, but with Windows itself. I Dont browse shady sites.. I dont allow any scripts from any site to run on my computer, I browse through Firefox with Noscript Enabled, and frequently delete my whitelist..

                                               

                                              I regularly clear out all Caches & Temp Drives, and use Autoruns & Sys Internals to Micro Manage & Control every single Program, Processes, Install & Registry Item on my computer on a regular basis.. as well as tweaking Services.msc, Msconfig, & Taskschd to be the Safest, Leanest, Least Intrusive, and as Efficient as Possible. .. I even manually edit the registry when needed.

                                               

                                              I use ESET NOD 32 and have every single program on my computer blacklisted from accessing the internet.

                                               

                                              I regularly run Spybot Search & Destroy, Malwarebytes, & CCleaner to Detect & Repair any Registry or System Problems & Keep the System Clean

                                               

                                              I frequently run System File Checker & Defragment my disks to keep things Balanced

                                               

                                              I like to think I can solve most any problem I could ever come across... but the fact remains.. sometimes there is no getting around a complete reformat of the System Drive.. and often times a Low-Level format is the best Practice. and other times, Reformatting the Drive is just the Best course of action..

                                               

                                              That being clear, I dont know any Windows Power User who would say any differently nor ever recommend reformatting your System Drive to contain only one Single Partition, where Windows is Installed in the Same Partition as your Vital information.. because, obviously, when a reinstall is required, (and yes, it most definitely will be) you will lose all of your information.. since solving most problems requiring a re-install of the OS also requires a reformatting of the drive the OS will be installed on, the OS itself requires it for the most stable install as well...

                                               

                                              The only people on the web who say otherwise are Adobe users..  and people who use their computers for Video Production... thats great.. of course they must all have some external drive all their valuable information is stored on, or else they are smoking something... nobody would ever keep their Vital Information, or any information they cared about on the System Drive. at least no one even remotely familiar with Windows, and I got my own Personal Windows PC in 1997, and have used them pretty much nonstop ever since...

                                               

                                              Granted, my Win7Ult64 is the most stable Windows I've seen to date.. but that certainly doesnt mean I'm filling my C: Drive with anything other than the OS..

                                               

                                              and I Literally have 4 TB worth of vital, important, information, so dedicating an entire extra Drive into my system for use ONLY as my OS drive & a Gigantic Adobe Scratch Drive isnt really something I'm interested in Upgrading my already elite Power Supply to some sort of Mega Suck Super Power Supply, just for the reliability & Stability It would require to run that many physical drives..

                                               

                                              anyway, perhaps I could, at some point in the future JUST FOR ADOBE, install a 500GB Drive JUST for my OS and an Adobe Scratch Disk.. keep one 2TB Drive in Case, and make on 2TB Drive External USB3.0.. or something... but thats the only method I would ever consider taking to get a Single partition for Adobe AND my OS, together..

                                               

                                              but thats not happening until I need to Reformat my current System Drive, and thats not happening  HOPEFULLY for a very long time..

                                               

                                              thanks though

                                              • 20. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                conroy Level 5

                                                chinarabbit wrote:

                                                 

                                                ummm... no

                                                 

                                                My system is not made to run Adobe Photoshop and for no other reason..

                                                 

                                                and having a system which "works "most" stably with everything running off of the C:/ drive" is not something any rational person would ever do.

                                                 

                                                That said, I am well able to manage my computer's software.. I know what is and isnt junkware.. and I know how to solve a vast array of problems, even extremely serious problems

                                                 

                                                and alot of problems are not a result of any sort of other software, but with Windows itself. I Dont browse shady sites.. I dont allow any scripts from any site to run on my computer, I browse through Firefox with Noscript Enabled, and frequently delete my whitelist..

                                                 

                                                I regularly clear out all Caches & Temp Drives, and use Autoruns & Sys Internals to Micro Manage & Control every single Program, Processes, Install & Registry Item on my computer on a regular basis.. as well as tweaking Services.msc, Msconfig, & Taskschd to be the Safest, Leanest, Least Intrusive, and as Efficient as Possible. .. I even manually edit the registry when needed.

                                                 

                                                I use ESET NOD 32 and have every single program on my computer blacklisted from accessing the internet.

                                                 

                                                I regularly run Spybot Search & Destroy, Malwarebytes, & CCleaner to Detect & Repair any Registry or System Problems & Keep the System Clean

                                                 

                                                I frequently run System File Checker & Defragment my disks to keep things Balanced

                                                 

                                                I like to think I can solve most any problem I could ever come across... but the fact remains.. sometimes there is no getting around a complete reformat of the System Drive.. and often times a Low-Level format is the best Practice. and other times, Reformatting the Drive is just the Best course of action..

                                                 

                                                That being clear, I dont know any Windows Power User who would say any differently nor ever recommend reformatting your System Drive to contain only one Single Partition, where Windows is Installed in the Same Partition as your Vital information.. because, obviously, when a reinstall is required, (and yes, it most definitely will be) you will lose all of your information.. since solving most problems requiring a re-install of the OS also requires a reformatting of the drive the OS will be installed on, the OS itself requires it for the most stable install as well...

                                                 

                                                The only people on the web who say otherwise are Adobe users..  and people who use their computers for Video Production... thats great.. of course they must all have some external drive all their valuable information is stored on, or else they are smoking something... nobody would ever keep their Vital Information, or any information they cared about on the System Drive. at least no one even remotely familiar with Windows, and I got my own Personal Windows PC in 1995, and have used them pretty much nonstop ever since...

                                                 

                                                Granted, my Win7Ult64 is the most stable Windows I've seen to date.. but that certainly doesnt mean I'm filling my C: Drive with anything other than the OS..

                                                 

                                                and I Literally have 4 TB worth of vital, important, information, so dedicating an entire extra Drive into my system for use ONLY as my OS drive & a Gigantic Adobe Scratch Drive isnt really something I'm interested in Upgrading my already elite Power Supply to some sort of Mega Suck Super Power Supply, just for reliability & Stability It wuld require to run that many physical drives..

                                                 

                                                anyway, perhaps I could, at some point in the future JUST FOR ADOBE, install a 500GB Drive JUST for my OS and an Adobe Scratch Disk.. keep one 2TB Drive in Case, and make on 2TB Drive External USB3.0.. or something... but thats the only method I would ever consider taking to get a Single partition for Adobe AND my OS, together..

                                                 

                                                but thats not happening until I need to Reformat my current System Drive, and thats not happening  HOPEFULLY for a very long time..

                                                 

                                                thanks though

                                                 

                                                Ever thought about switching to a Mac so you can get on with your life? [ducking for cover]

                                                • 21. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                  Noel Carboni Level 8

                                                  That you run a registry cleaner speaks volumes about what you don't know.

                                                   

                                                  But hey, believe whatever you want.  You clearly feel you're an expert on Windows.  By all means, don't let my 35 years experience as a software architect engineer (or the fact that I know how to get Adobe software, among a lot of others, to run very well) sway you.

                                                   

                                                  If you'd ever like to get to the point where you'd like to get beyond your computer giving you the sucky performance you deserve, just ask.  I'm here to help.

                                                   

                                                  -Noel

                                                  • 22. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                    chinarabbit Level 1

                                                    and I said I agree with Adobes Windows Stability, and I've been impressed with it since the beginning, when it first came to windows..

                                                     

                                                    in fact, it used to be about the only really stable piece of such powerful software on Windows..imo, when it first came out.. WAY more stable than even the OS it was on.. of course.. at that point it was no where near as good as the Mac version, and left alot to be desired..

                                                     

                                                    but it is definitely NOT the only sophisticated & powerful piece of Software on my computer.. I also run programs like Maya & 3dsMax, Corel, Poser, Rhinocero, some 3D Landscape & Home Design Programs, and other Graphics & Design Software.. and a lot of New & Very Powerful & Demanding 3D Games..

                                                     

                                                    I have grown to dislike the Mac.. mostly because you cant control anything, and everytime a new cheesy version of the OS comes out, every piece of software you won suddenly become obsolete and you have to buy everything all over again, even if you dont want or need the new version.. you arent allowed to use the previous versions of the program on the more powerful computer... AND your entire computer has to be thrown in the Rubbish bin and you have to buy the newest Mac before you can use any of the new software programs..

                                                     

                                                    its quite a racket they have got going...

                                                     

                                                    So, yes, one reason I stay with Windows is the Freedom, Control, & Flexibility I have to Manage Every Aspect of my own System.. Including Drivers, Switching out Hardware, Upgrades, and the Broad Spectrum of Developers who contribute their own things to our systems independently.

                                                     

                                                    but Adobe has to realize, not everyone using their system is going to realize they need to reconfigure their entire System & Reformat everything in order for it work properly..

                                                     

                                                    its not in the documentation.

                                                     

                                                    and I use it now fine.. since changing the partitions

                                                     

                                                    but that doesnt change the fact that it IS A BUG. and there SHOULD BE A WARNING  or EXPLANATION, somewhere on that preferences Dialog Box, where you select your Scratch Disks.. You CANT argue that. Period.

                                                    • 23. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                      chinarabbit Level 1

                                                      no, Carboni, I dont think you are...

                                                       

                                                      I think you are here for yourself...

                                                       

                                                      Please stop replying to me.. I definitely dont "deserve" having to read your Narcissistic posts.. nor does anyone else...

                                                       

                                                      remove yourself...

                                                       

                                                      and go on with your bad self elsewhere.. a mirror perhaps...

                                                       

                                                      you know you deserve that much

                                                      • 24. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                        Noel Carboni Level 8

                                                        The interesting thing is, though Chris' advice is marked as The Answer, you still haven't confirmed whether you updated to 13.0.1 or 13.1.2 (whichever's appropriate for your system and license) to see whether Adobe might have already fixed your "excessive partitions" bug.

                                                         

                                                        -Noel

                                                        • 25. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                          chinarabbit Level 1

                                                          I do edit my registry... and I do use CCleaner to Identify all things it believes is a Registry conflict

                                                           

                                                          and then I select and make an Executive Decision as to what I delete..

                                                           

                                                          [ insults removed by admin ]

                                                          • 26. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                            Level 7

                                                            Again: there was a bug at one time that limited Photoshop Windows to using 4 scratch disks, with more disks some of the plugins (including the PNG format) would crash.  That bug was fixed in a dot release many months ago, and even had an obvious workaround: only select 4 disks for scratch volumes.

                                                            • 27. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                              chinarabbit Level 1

                                                              but does nothing to address the fact that Adobe cant work well on Multiple scratch disks.. and apparently needs only one scratch disk to function properly

                                                               

                                                              AND its still not out in the Download..

                                                               

                                                              there are alot of details & explanations in the Preferences Dialog.. nothing regarding fewer scratch disks

                                                               

                                                              and once again.. in NO WAY IMAGINABLE was selecting only 4 Drives "An Obvious Work Around".. stop kidding yourself and imaging you are smarter than everybody else

                                                               

                                                              nobody sent me an email that said "Adobe can select only 4 scratch drives"

                                                               

                                                              in fact, show me where it says that.. anywhere on the Adobe site.. that you believe should be common knowledge with the World-wide users of Photoshop

                                                               

                                                              it never happened in any previous version

                                                               

                                                              its far more likely your Hard Drive may be having some problem, than for Adobe CS6 to suddenly have such a problem

                                                               

                                                              its unbelievable that it was anything other than an intentional design.. to require everyone on earth to get an update, for reason we can only imagine..

                                                               

                                                              the fact remains.. it IS a malicious practice, used mostly by malicious software.. period.

                                                               

                                                              and Why dont you delete Carbonis Insulting Comments? is it Cox?

                                                              • 28. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                                chinarabbit Level 1

                                                                And Listen Carefully "It makes me question the practices & ethics & morality of Adobe and the nature of the AdobeCorporate - AdobeCustomer relationship..."

                                                                 

                                                                YES I SAID IT

                                                                 

                                                                you want to try and silence me? You want me to go away? you want me to regret saying it? you want me to be afraid to say it?

                                                                 

                                                                NO WAY

                                                                 

                                                                What kind of a company would do that?

                                                                 

                                                                You think Adobe is Beyond Reproach?

                                                                 

                                                                they have, in several Builds, demonstrated their willingness to compromise or violate the safety, security, privacy, and well-beings of customers in lieu of support for unrelated special internal & external private interests..

                                                                 

                                                                i trust Adobe.. ya... about as far I can throw them..

                                                                 

                                                                this thread has even given me grounds to doubt the validity of Adobe's truthfulness, transparency, and decision-making much more than before I came here

                                                                 

                                                                "Trust, but Verify" are words to live by..

                                                                 

                                                                and all I have found in this forum is defensiveness, deceit, trickery, posturing, smoke & mirrors and slight-of-hand

                                                                 

                                                                you have about zero credibility about now.

                                                                 

                                                                and I am voicing my concerns as a customer..

                                                                 

                                                                if you dont like that, call your Superior,  or the closest thing you can find to someone who actually knows something about the company and makes company decisions.

                                                                 

                                                                or go away, I dont care..

                                                                 

                                                                but how dare you try and silence me in a fit of propaganda to hide up truth and defend your image in what is nothing more than a Lie..

                                                                 

                                                                your credibility is hanging by a thread

                                                                • 29. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                                  chinarabbit Level 1

                                                                  AND you are going to expect people to just go with "ya, really serious problem, hope you can find a use for the extra 2 hard drives you just bought after just downloading the newest CS6 today.. but you need to update it to get the key to that obviously intended design flaw... come one... Update, Update!"

                                                                   

                                                                  [all adobe acolytes chanting] update! update! update!

                                                                  • 30. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                                    chinarabbit Level 1

                                                                    The Reason you Buy a Creative Suite Box Set is so you dont have to go online.. and deal with the sneaky trickery from companies.. including Adobe

                                                                     

                                                                    and some people, myself included, have to travel a great distance, at considerable personal expense, to obtain a proper Box Set..

                                                                     

                                                                    you expect it to at least work.. if not.. RECALL IT..

                                                                     

                                                                    IF you thought you needed an Update, you would search Hig & Low for a Direct Download Link to the Newest Version.. then Install it

                                                                     

                                                                    My Actual Work / Design / Productivity PC is not online, and never will be.. there is not even a Lan Cable plugged into it.. its off the grid, accessible only by Secure USB

                                                                     

                                                                    What Adobe is doing, and has done, is requiring users to Access the internet to use their product.. not only access it, but allow Adobe unadulterated access to your Computer and Personal information, to install who knows what to send who knows what to the company.. all under the guise of their Terms of Agreement ...

                                                                     

                                                                    I dont know, but I think there is a Law Suit in here somewhere..

                                                                    • 31. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                                      Noel Carboni Level 8

                                                                      Here we are on post 31. 

                                                                       

                                                                      You've been told to update Photoshop.  Have you done so?  And if so, did it solve the problem?

                                                                       

                                                                      Updating the software is a free and easy process that uses the very same Internet connection you use to deposit your thoughts here.

                                                                       

                                                                      -Noel

                                                                      • 32. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                                        Noel Carboni Level 8

                                                                        Psst, and by the way, you might want to check this page, which Adobe made for you:

                                                                         

                                                                        http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Windows

                                                                         

                                                                        -Noel

                                                                        • 33. Re: CS6 Crashes on PNG Save or PNG Drag-to-Stage
                                                                          Level 7

                                                                          Please read reply #1 in this thread.