Do you see if the images are actually downloading to your computer? If you are on a slower connection it might take a bit longer. Are you downloading many images? Make sure that you are downloading to your main hard drive and not to an external drive.
Scott, it has "said" that it's "updating" for several days now. I'm afraid that I might have lost my photos or can't reconnect to them.
Can you give us an idea of what quantity of photos you are are downloading?
Gee, I don't know - not many. Maybe 20?
Aplogies for the inconvinience.
Follow these steps and we'll get it working
1. Close Downloader ( even if it is updating )
2. Go to this page http://www.photoshop.com/misc/membership-faq#downloader ( on Firefox or IE)
3. It will ask you to update or launch (if not already updated ). Go through the process.
This should get you to the downloader login screen ( if not already logged in ) - otherwise it will give you the download option.
Let me know if it still is a problem.