I have Adobe Photoshop Elements 11. I just installed it and it can't load up without crashing. It always gets to the "Loading Workspace screen" and then this error happens
|Problem Event Name:||APPCRASH|
|Fault Module Name:||AcGenral.DLL|
|Fault Module Version:||6.1.7601.17514|
|Fault Module Timestamp:||4ce7b6ff|
|Additional Information 1:||f36f|
|Additional Information 2:||f36f1d78801fe1a40de1d7725e8e4022|
|Additional Information 3:||ab65|
|Additional Information 4:||ab6526cc3ee0ca34fe5b531345fd26a9|
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Here is what I tried:
I have a Windows 7 64 bit 1tb, 8gb of ram PC. I have a Cannon Pixma printer
I tried clearing the preferences. Not sure if that is working because the program crashes as I am deleting the preferences.
I only have one printer driver
I have run it in compatibility mode
What am I missing?
I moved this to a separate thread, editor118, so that more windows folk will be likely to see it.