1 Reply Latest reply on Mar 22, 2013 3:24 PM by Barbara B. Branched from an earlier discussion.

    PSE 11 crashes in Windows

    Editor118

      I have Adobe Photoshop Elements 11.  I just installed it and it can't load up without crashing.  It always gets to the "Loading Workspace screen" and then this error happens

       

      Problem Event Name:APPCRASH
        Application Name:PhotoshopElementsEditor.exe
        Application Version:11.0.0.0
        Application Timestamp:503fe13a
        Fault Module Name:AcGenral.DLL
        Fault Module Version:6.1.7601.17514
        Fault Module Timestamp:4ce7b6ff
        Exception Code:c00000fd
        Exception Offset:00022e51
        OS Version:6.1.7601.2.1.0.768.3
        Locale ID:1033
        Additional Information 1:f36f
        Additional Information 2:f36f1d78801fe1a40de1d7725e8e4022
        Additional Information 3:ab65
        Additional Information 4:ab6526cc3ee0ca34fe5b531345fd26a9

       

       

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      Here is what I tried: 

      I have a Windows 7 64 bit 1tb, 8gb of ram PC.  I have a Cannon Pixma printer

       

      I tried clearing the preferences.  Not sure if that is working because the program crashes as I am deleting the preferences.

      I only have one printer driver

      I have run it in compatibility mode

       

      What am I missing?