5 Replies Latest reply: Mar 23, 2013 2:03 AM by Andromeda14 RSS

    ELEMENTS 9 QUIT UNEXPECTANTLY

    takenbytracy

      I'VE BEEN USING ELEMENTS 9 FOR OVER 3 YRS, AND NEVER HAD A PROBLEM.  YESTERDAY IT QUIT UNEXPECTANTLY, AND SAID THAT MY SCAN DISK WAS FULL.  I ERASED ALOT AND HAVE NOT BEEN ABLE TO USE ELEMENTS 9 SINCE.  I UN-INSTALLED IT, AND THEN RE-INSTALLED IT 3 TIMES.  IT SHOWS THAT ITS LOADED CORRECTLY, AND WHEN I DOUBLE CLICK TO OPEN IT, THE BLUE BOX COMES UP TO BEGIN THE OPENING PROCESS, AND SAYS IN SMALL PRINT WITH ALL THE NAMES/CREDITS, THAT ITS SCANNING FOR PLUG INS.  THAT'S WHERE IT STAYS.  ELEMENTS NEVER OPENS AND THE ROUND RAINBOW CIRCULAR THING JUST KEEPS MOVING AND NOTHING ELSE HAPPENS.  CAN ANYONE HELP ME TO GET ELEMENTS BACK WORKING.  I HAVE 2 SESSIONS I'M EDITING AND THIS IS REALLY MAKING ME NUTS.  I'VE NEVER HAD A PROBLEM BEFORE THIS.  AGAIN, I DELETED ALOT OF FILES AND MADE MORE ROOM IN MY SCAN DISK.  THANKS IN ADVANCE