Mega-pixels this looks like a false positive. I would recommend you notify Symantec that the software service you are utilizing is misidentifying vulnerabilities on your system.
i am getting the same thing, trying to download this for the past 2 days, im using northon 360
As long as you are downloading the software from Adobe directly you are fine. Please try temporarily disabling your anti-virus software and try the installation again.
I have tried this, when I restart the norton again it deletes the program, I think it's something Adobe and norton have to sort out.
To confirm you are trying to install this Adobe Exchange Panel as well? Do you have a link of where you are trying to download from? Also which Windows operating system are you using?
On Mon, 25 Mar 2013 07:44:26 -0700
I subscribed to creative cloud 2weeks ago, I am downloading it from my account panel (my account is <Removed by Moderator>). I'm using windows 7, I tried calling Symantec and the call centre in India was useless, like talking to a brick wall. I'm getting exact message as the guy who started this post.
Thanks for your help
Thank you Sultanisiv but I still am unclear on what exactly you are downloading. I do not see any references to an Exchange Panel on https://creative.adobe.com/. Are you receiving this warning when you are trying to install a particular software title?
Please also do not post your e-mail address to a public forum. I have edited the previous response.
2 weeks ago I subscribed to adobe cloud student and teachers edition, from the applications manager I downloaded photoshop and other programs. In the last week the exchange panel was available so I started to download it but when it started to install the virus program stopped it with the same message as above, then I went to the abode site
I started to download from there and I got the same problem
solution: after you receive a suspicious cloud notification, go to your norton scurity application and click the "Security" icon. Then, choose manage firewall out of the list. When I did so, it proactively offered to give me a recent quarantine report that included the suspiciious cloud notification. I checked the filepath to ensure I was looking at the exchange panel (I was) you then click resotre at the bottom of the page. and Voila!
I am Chetan Savade from Symantec Technical Support team.
If you think it's a false positive alert then pleae get in touch with application vendor to ge white list it.
Software White-Listing Request can be submit here.
Check this Symante Blog as well: www-secure.symantec.com/.../software-white-listing-program
Meanwhile if possible you can also add the centralized exception.
Go throught the follwoing helpful articles:
Handling and preventing SONAR false positive detections
Monitoring SONAR detection results to check for false positives
why put it in the applications manager of abobe cloud if it's a preview only, not good Adobe, i would expect better
Just got the same virus report
We are aware of this issue and working on fixing the false warning as soon as possible.
4/3/13 Having the same problem. Unclear what steps need to be taken or if there is a solution. Status?
We found out that one of the libraries we use for signing was being flagged by Norton Antivirus as a potential virus. I would like to reassure you that it is not a virus, The Norton software was being cautious as that library is used in other software and I suppose it could be used maliciously but certainly it wasn't by us. Nevertheless, we do not want you to get these warnings so we are now using a different library file and this means you will not see any warnings from Norton. To do this we had to create a new version of the panel. At this point you can either:
1) Ignore the warnings and continue with the install, or...
2) Install the new version of the panel with the new signing library from https://www.adobeexchange.com/ Just click on the big blue download button.
All new installs of the panel have the new libarary so this will not be an issue for anyone trying to download it.
I apologise for any inconvenience or concern the warnings in Norton Antivirus may have concerned and want to reiterate that there was not a virus in the Adobe Exchange Panel or its installer.
Jonathan Ferman | Product Manager
The Adobe Exchange Panel is no longer considered a true preview release. Look out for our launch on the Web in May as well but the idea with putting the panel on Adobe Application Manager was to make it easier for users to get the panel.