1 Reply Latest reply: Mar 24, 2013 10:52 PM by ukgaurav RSS

    Failure to open


      I've had Elements 6 for years. Suddenly it won't open. I have the original disc but it won't reinstall - it says "insert disc1" but I've always only had the single disc.

        • 1. Re: Failure to open
          ukgaurav Adobe Employee



          Please try couple of probable solutions as mentioned below:


          Solution 1:

          1. Close Elements.

          2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

          3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.


          Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.


          Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.


          Solution 4:


          On the drive on which you have installed PSE,on my machine it is on C:


          Go  to C:\Program Files\Adobe\Photoshop Elements  6\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.


          Now launch PSE and check if it works.


          For related post for Twain please see