What is the make and model of your video card?
What is the installed version of the video driver?
Is that the latest version on the mfgr's. Web site?
The video driver, that PrE must interface more closely with, than PSE, is probably the biggest cause of failure to launch.
Do you have any VST's, say from audio-editing programs, installed?
Good luck, and please let us know a bit more.
Nvidia gtx550 Ti video card
driver version 22.214.171.1243 device manager says it's the latest driver
what's a VST?
even tho the device manager said it was the latest driver version i went to the Nvidia driver site and let it scan my computer and it did have a newer driver that i downloaded and installed but still can't run Pre el 11...
For more details on video/display drivers, see this article: http://forums.adobe.com/thread/948651?tstart=0
Be sure to see the link to the FAQ Entry on the BadDrivers.TXT file, in that article - very important.
As you have found, your OS will be about 6 mos. out of date, regarding video/display drivers, and the same is true for about all driver update utilities. You did the correct thing by going to the nVidia Web site, and you should not have issues, when you remove that BadDrivers.TXT file.
PS - This article goes into more detail on VST's: http://forums.adobe.com/message/3077222#3077222
If the BadDrivers.TXT file has been Deleted, and PrE still does not launch, I'd look over this article on the program hanging, or crashing: http://forums.adobe.com/thread/792580?tstart=0
nothing has worked so far. i found that text folder in PreEl 10 but not PreEl 11
have the latest nvidia driver
the latest quicktime
when i installed PreEl10 it came with two PC discs i think, one for 32 bit one for 64 bit but this one has only one disc and didnt give any choice as to which to install. does it configure itself automatically?
i have uninstalled it and reinstalled a few times as well and sitll no dice..
does Adobe have any actual tech support for this type of problem? or should i just send it back and continue to use PreEl 10?
Adobe does have a tech support. Once I read a post where Adobe support connected to a customer's computer remotely and fixed it.
I have not ever delt with Adobe support myself, but you might try starting here:
Thanks. I'll call them tomorrow and let yas know what happens
it took at least an hour and for adobe tech support to control my computer to finally get PreEl 11 to run.... whohoo..
i cannot tell you all that they did but one was to install msvcr80.dll and msvcr100.dll
i hope this might help anyone else that might have issues wit PreEl11 running...
First, great news!
Second, thank you for telling us some of the details on what fixed things.
There are several threads on msvcr80.dll, so there are other cases. Most of those, IIRC, did get error messages though.
Good luck, and thank you,
It is flatering and rewarding when someone you don't know accepts adivice. Thank you for reporting back so that I would know it worked.
I'm glad that told me or I probably wouldn't have tried to contact in the first place. They took control if my computer and did it all. Weird watching it happen.
Sent from Gene's iPhone
It was not Adobe software, but a few years ago I had something that would not work on my PC. After trying everything, I appealed to customer support through a "chat". A very qualified woman in India took over my computer on my desk near Seattle! I watched it get fixed in amazement.
sometimes ya just gotta love technology