28 Replies Latest reply: Apr 25, 2013 2:54 AM by David Dilling RSS

    Preflight makes Indesign CS6 run slow?

    Taron46 Community Member

      Hi

       

      I have problems with my indesign CS6. It takes a lot of time until files "let" me start working on them - Around 1 minute and more.

      No matter the size of the file.

      I've noticed that during all the time I'm waiting for a file to let me work on him; the Preflight is running. To check that, I've disabled preflight and it seems to help, but not all the time. there are still "hang" (The beachball clock is running) from time to time, especially if I'm going to another application and getting back to indesign.

       

      I've also removed all plugins in the plug-n manager in my Font Explorer Pro 3.5.2 but that didn't solve anything.

       

      This is very annoying and frustrating because i have a new iMac, with upgraded Graphic card and new CS6 Design and Web Premium.

       

      The Machine I use is:

      NVIDIA GeForce GTX 650

      MacOs 10.8.3

        Model Name:iMac
        Model Identifier:iMac13,1
        Processor Name:Intel Core i7
        Processor Speed:3.50 GHz
        Number of Processors:1
        Total Number of Cores:4
        L2 Cache (per Core):256 KB
        L3 Cache:8 MB
        Memory:16 GB
        Boot ROM Version:IM131.010A.B05
        SMC Version (system):1.30f3
        Serial Number (system):C02LH7CQDNCT
        Hardware UUID:E3732BD5-146F-5DCD-8B8C-AB8BE3BFFA05

       

      David

        • 1. Re: Preflight makes Indesign CS6 run slow?
          Peter Spier CommunityMVP

          Are your files on the local hardrive, or a network? Do you use cross-references or hyperlinks?

          • 2. Re: Preflight makes Indesign CS6 run slow?
            Taron46 Community Member

            My files are on local hardrive.

            My Applications, system files etc are on a different hardrive - a ssd hardrive

            I do not use cross-references or hyperlinks.

            • 3. Re: Preflight makes Indesign CS6 run slow?
              [Ariel] Community Member

              I've got a similar setup, and I also get slight pauses (never a minute

              -- more like 6-7 sec.) -- I think it's whenever InDesign needs to access

              the second harddrive.

               

              My hunch is that since the primary drive is the SSD, the secondary

              regular harddrive is not accessed sufficiently frequently, and so it

              spins down. Then, for some operations (in my case, opening the Scripts

              panel, since most of my scripts are stored on the second harddrive),

              InDesign needs to access it, and it then has to spin up to speed first,

              which can take several seconds (a bit like when you put a CD in the

              drive, you have to wait a few seconds for the CD to spin up to speed).

              Meanwhile, everything grinds to a halt.

               

              Could be I'm completely wrong, and anyway, I don't have a solution to

              offer -- just trying to isolate what the cause of the problem might be,

              which is one step towards solving it, I guess.

               

              Ariel

              • 4. Re: Preflight makes Indesign CS6 run slow?
                Taron46 Community Member

                Something I've forgot to mention:

                I have an older Mac: 2.66 Ghz Quad Core Intel Xeon, 6GB Ram, MacOs 10.6.8

                 

                I've also installed my CS6 package on that Mac, and Indesign works there wonderfully - No crashes; no hangs, files open up quickly, preflight is running smoothly, moving from Indesign to another application and back to Indesign does not create any hangs - It's another world.

                 

                And another thing: I've made a Package Folder from one of my Indesign files and copied the package folder to my primary ssd hardrive. Then opened the indesign file from there. Same behavior, nothing changed.

                 

                David

                • 5. Re: Preflight makes Indesign CS6 run slow?
                  Peter Spier CommunityMVP

                  In order to test withthe packaged folder you would need to do two things:

                  First, be sure you check the box to update links in the package,  and second, move the package folder. Copying a package leaves the links in the ID file pointing to the location where they were when the package folder was created. If that location is still accessible the copied pacakged .indd file is going to continue to look there rather than in the copied links folder.

                  • 6. Re: Preflight makes Indesign CS6 run slow?
                    Taron46 Community Member

                    That's exactly what I did.

                    The links in the ID file are from the packaged folder that is on the ssd hardrive- I checked that.

                    There is no other copy of the packaged folder. I've moved the original package folder to the trash after copying it to the ssd hardrive.

                    • 7. Re: Preflight makes Indesign CS6 run slow?
                      Peter Spier CommunityMVP

                      OK. Just wanted to be sure you were comparing apples and oranges instead of apples and apples in your test.

                       

                      I'm afraid I have no idea what's causing the slowdown, but I suspect it might be some utility that you run in the background. Do you run MacKeeper, for example?

                      • 8. Re: Preflight makes Indesign CS6 run slow?
                        Taron46 Community Member

                        Well, first of thanks  for your responses and ideas.

                         

                        I do not run MacKeeper or other utility.

                        The only thing that runs in the background is Mail - Checking every 5 minutes for new mail, that's it.

                        Is it possible that ID is not compatible with new machines? New Graphic Cards? Or  MacOS 10.8.3?

                        Why is everything running smoothly on my older Mac and on my new Mac it's a disaster???

                         

                         

                        David

                        • 9. Re: Preflight makes Indesign CS6 run slow?
                          Peter Spier CommunityMVP

                          Wish I could answer that definitively.

                           

                          Hardware and OS updates released after the applications always have the potential to be problematic, and I wouldn't say your experience is totally unique, but we don't have the kind of volume of posts that I'd expect if there were an across-the-board problem with new iMacs or 10.8.3. There are certainly issues with Retina displays, but I thought they were limited to poor quality of display, not performance hits. You might want to search here, or Google, for keywords iMac, slow, InDesign, and 10.8.3 and see waht other threads have been started.

                           

                           

                          Just for laughs, turn off Mail to test...

                          • 10. Re: Preflight makes Indesign CS6 run slow?
                            David Dilling Community Member

                            I would recommend a RAM test.(or if you can, just swap out the RAM if you have other modules available) Have seen faulty RAM do strange things with brand new machines. Machine will run fine and then just do weird things. Well, if all of a sudden your machine starts beeping like this, then you know for sure it is the RAM (but that beeping does not always have to happen to make it a RAM issue though): http://www.youtube.com/watch?v=Zbmx_555fcE

                            Apple, it seems, is some-what know for sometimes shipping faulty RAM from the factory, so that was my first thought reading your experience. (files work fine on your other Mac, so in any event, likely hardware related)

                             

                             

                            David

                            Markzware

                             

                            Message was edited by: David Dilling (swap out RAM added)

                            • 11. Re: Preflight makes Indesign CS6 run slow?
                              Taron46 Community Member

                              Did the RAM test, using Memtest. The RAM passed. Everything is OK with it.

                               

                              I've disabled preflight in all documents - Hangs are a bit improved, now I'm waiting for a document to let me start working 40 seconds instead of 60 or more seconds. I still have hangs when I'm getting out of Indesign to another application and getting back to Indesign. Very very frustrating...

                              • 12. Re: Preflight makes Indesign CS6 run slow?
                                David Dilling Community Member

                                Live Preflight it know to slow some documents down with certain types of conditions in them. (You could of course use FlightCheck, which we at Markzware develop, to preflight all sorts of Adobe files instead - but that is perhaps a different thread or a direct email to me)

                                The issue as I see it; *all* of your 'documents' have the same problem. So it is likely not a preflight process or condition entered into the file.

                                 

                                It sounds like having your applications on that seperate SSD drive is the potential issue. Can you try installing InDesign directly on your local HD? I assume that solves the condition.

                                 

                                Just a side thought - did you by any chance "Copy and Paste" images and/or graphics used in your InDeisgn files into position or use the "File - Place" commands?

                                 

                                All the best,

                                David

                                Markzware

                                • 13. Re: Preflight makes Indesign CS6 run slow?
                                  Taron46 Community Member

                                  The installation of ID directly on my local HD instead on my ssd drive sounds a good idea. I'll try it.

                                  I have to consult my Mac technician how exactly to do it (I assume I have to uninstall ID from the ssd drive and then install it on my local HD.. but the uninstall process must be "clean" without ID "leftovers" on the ssd drive..)

                                   

                                  What about Photoshop and Illustraor? Those are also installed on my ssd drive and work fine..

                                   

                                  I'm a graphic designer and I never copy/paste images, only Place them from a Links files.

                                   

                                  There are graphics I do Copy-Paste, like vector graphics from Illustrator.

                                   

                                   

                                   

                                  Thanks

                                   

                                  David

                                  • 14. Re: Preflight makes Indesign CS6 run slow?
                                    David Dilling Community Member

                                    It likely has to do with the linked images and traffic from InDesign on the SSD drive to the locally kept images. If you indeed first launch the InDesign installer and run a de-installation, then you can properly re-install on the local HD. Illustrator and Photoshop likely do not use many locally stored images in each document, or perhaps not as many, so would have less of a problem working off of that SSD drive.

                                     

                                    Idea - curious. In InDeisgn Peferences, under "File Handling." What happens if you, under "Links" turn or check OFF the item called, "Check Links Before Opening Document." - check that OFF, re-start InDeisgn - does that help by any chance?

                                     

                                    As for the copy-paste; was just an outside question. Glad to here you design correctly!

                                     

                                    Cheers,

                                    David

                                    Markzware

                                    • 15. Re: Preflight makes Indesign CS6 run slow?
                                      Peter Spier CommunityMVP

                                      I'm not sure where ID keeps the scratch disk on Macs, but on Windows it's in the Temp directory in your user profile, so it wouldn't surprise me if it were someplace in your user library on the Mac, and there's no way to move it that I know of. Photoshop and Illustrator allow you to put your scratch disk naywhere you like.

                                       

                                      ID does, though, allow you to move the recovery folder to a new location, and you should try that, too, before uninstalling. It's in the prefs.

                                      • 16. Re: Preflight makes Indesign CS6 run slow?
                                        Taron46 Community Member

                                        It seems I thought about that also - the "Check Links Before Opening Document" is off for quite some time...

                                        I'll try switching ID location as suggested

                                         

                                         

                                         

                                        Thanks

                                         

                                        David

                                        • 17. Re: Preflight makes Indesign CS6 run slow?
                                          Taron46 Community Member

                                          Hi Peter,

                                          If I relocate the recovery folder (I'll move it to my hardrive instead of the ssd drive) and would like to move it back to its original location, how do I do it?

                                          The recovery folder is in the hidden Library folder. will I be able to find the original path to the recovery folder in the prefs?

                                          If Library is hidden how will I find it?

                                           

                                          David

                                          • 18. Re: Preflight makes Indesign CS6 run slow?
                                            Peter Spier CommunityMVP

                                            You don't move the folder yourself. You let ID change the location (and then if there is still a recovery folder left behind in the old location you can delete it). To move it, from the InDesign Menu (on your Mac, Edit menu on Windows), choose Preferences, then go to the File Handling section. At the top will be Document Recovery Data and a Browse button. Click the button and pick a new folder.

                                            • 19. Re: Preflight makes Indesign CS6 run slow?
                                              Taron46 Community Member

                                              OK, I understand that. :-) of course I'm not moving the folder myself.

                                              What I meant was: if I'll want to restore the location of the recovery folder, will ID remember the original location

                                              (via File handling. not manually)?

                                              • 20. Re: Preflight makes Indesign CS6 run slow?
                                                Peter Spier CommunityMVP

                                                I don't honestly know if you can navigate to your user library from there on a Mac (I can go anywhere on Windows that I have permissions to see, as long as I have show hidden files eanbled), but deleting the InDesign Defaults file will restore the location to the default in your user library, at the cost of losing other customizations.

                                                 

                                                I think for safety you might want to make a copy of the InDesign Defaults file as it is before making the change so you can overwrite a new one in the future if you need to.

                                                • 21. Re: Preflight makes Indesign CS6 run slow?
                                                  Taron46 Community Member

                                                  OK, Thanks!!

                                                   

                                                  David

                                                  • 22. Re: Preflight makes Indesign CS6 run slow?
                                                    Taron46 Community Member

                                                    Hi

                                                     

                                                    Changed ID's Recovery Folder's location - moved it to my local Hardrive (not the ssd drive).

                                                    A week passed since I've done that, but ID is behaving the same - still it takes around 30-40+ seconds for files to "let" me work on them.

                                                     

                                                    I'm going to uninstall ID from my SSD drive and install it on my local drive as David suggested.

                                                     

                                                    If anyone has new ideas I'll be glad to hear.

                                                    • 23. Re: Preflight makes Indesign CS6 run slow?
                                                      Peter Spier CommunityMVP

                                                      It probably isn't a problem with the application's location, but rather it's a problem with the scratch disk (not the recovery data) location, which, on Windows, is hard-coded to use the temp file in your user profile, so I suspect it's working in your user library on your Mac, which is still on the SSD.

                                                      • 24. Re: Preflight makes Indesign CS6 run slow?
                                                        Taron46 Community Member

                                                        If I understand you correctly, you mean that the temp file is on my ssd drive and the ID files are on my scratch disk (the other drive) and that's may cause the hangs.

                                                         

                                                        If it's so, then, as I understand, I've already checked that by copying an entire folder with an ID file+its links to the ssd drive.

                                                        That didn't change a thing.

                                                        • 25. Re: Preflight makes Indesign CS6 run slow?
                                                          Peter Spier CommunityMVP

                                                          No, not exactly.

                                                           

                                                          While you work on them, the ID files are in memory (RAM) and it doesn't really matter where they are saved except during read or write operations (save, open, checking links). But ID can only address a bit less than 4 gb of RAM, so at some point a portion of what's in memeory must be written to temporary storage on a disk someplace -- the scratch disk -- where it can be swapped in and out of active RAM when needed. In Photoshop and Illustrator you can designate any drive, even more than one drive, to use for scratch space, but not in ID.

                                                           

                                                          As I said, in Windows it uses the temp folder in your user profile, which by default is on the drive where you installed the OS (but can be moved with some work). On Mac I don't know for sure, but I presume ID is using the user library, which I also presume is on the drive with the OS by default. It looks to me like this is know as the Home Folder, but I'm not a Mac expert. I did find a lot of potential information though, but googling "move user library mac" without quotes.

                                                           

                                                          If you can move your home off the hard drive you might see a difference, but I won't swear to it, and I'd defintiel advise doing a full backup so you can undo any changes you make in case of bad results.

                                                          • 26. Re: Preflight makes Indesign CS6 run slow?
                                                            Taron46 Community Member

                                                            OK

                                                            I'll check it.

                                                             

                                                            Thanks!

                                                             

                                                            David

                                                            • 27. Re: Preflight makes Indesign CS6 run slow?
                                                              Taron46 Community Member

                                                              Hi everyone, I have great news - I've solved the "hangs" issues.

                                                              Preflight does not cause them. It's a "fonts" problem.

                                                               

                                                              On my FEX Pro there is a folder, named "System Fonts" which contains 3 sub folders: David (empty), All Users (447 fonts) and System (68 fonts).

                                                              I've noticed, a week ago, that all 447 fonts on All Users folder were activated - I deactivated them and, like magic,

                                                              Indesign started working like wonder: Files that took 60-80 seconds to open, are opened in 3-5 seconds.

                                                               

                                                              I've activated half of those fonts ( 230 fonts) - ID works fine.

                                                              I've activated  the other half of those fonts (217 fonts) and deactivated the 1st 230 fonts - ID works fine. So there were no "bad" fonts that caused the "hangs".

                                                              I started to open more and more fonts gradually - 200, them 100 more - ID works fine. When I passed the 400 fonts the "hangs" where back.

                                                               

                                                              What I think is that ID can handle (on my computer) certain amount of open fonts - If you open and add more fonts, ID can't handle that, and the "hangs" start again.

                                                               

                                                              Thanks everyone for all your help

                                                               

                                                              David

                                                              • 28. Re: Preflight makes Indesign CS6 run slow?
                                                                David Dilling Community Member

                                                                Thank you for sharing David and that is great news for you. Also excellent to know and in hindsight, makes TOTAL sense. Take care - David