2 Replies Latest reply: Mar 27, 2013 6:46 PM by hatynka32 RSS

    Photoshop elements shut down

    hatynka32

      Once open Photoshop and clink on Edit, this message shows up, and if choose "Check online for solution..." no new action happen, the program shut down, restating does not help. Before there were no toubles with program.

      Thank you.

      Photoshop.jpg

        • 1. Re: Photoshop elements shut down
          ukgaurav Adobe Employee

          Hi,

           

          Please try couple of probable solutions as mentioned below:

           

          Solution 1:

           

          1. Close Elements.

          2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as  you click Editor.

          3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

            

          Solution 2: Try launching directly from exe 'PhotoshopElementsEditor.exe' from location  C:\Program Files (x86)\Adobe\Photoshop Elements 11\ . Right click on this exe file at this location and select run as admin.

           

          Solution 3: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.

            

          Solution 4: Try launching with anti-virus off or removing PSE from conflicting list.

            

          Thanks,

          Garry

          • 2. Re: Photoshop elements shut down
            hatynka32 Community Member

            Unfortunately, nothing helped.

            I tried to reinstall the program, but had message that serial number is invalid, although I put the right one (tried without/without spaces or dash).

            Thank you.